Maintaining an H relationship

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Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
I am almost never opposed to being direct. However, if you do this be careful of the “right” SA you get. If you find someone willing to take this approach with you the first time, you may find yourself having to spend substantially more forever, because you will have indicated your willingness to do so.
I was only commenting on someone else’s question. This approach would be almost out of character for me lol. but I do admire when someone is bold.
 
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Aww thank you for the kind words. I actually DM'ed acrowcounted the other day to thank her & express the same feeling that some of her posts would do great as stickies, since I noticed a lot of questions being repeated recently (understandable! I think for some reason we are seeing an influx of newcomers to H) and she was so patient and answering them again and again.

I do understand feeling impatient & thinking that there's some sort of code to crack and some sort of game to beat, especially if one is just starting out and chasing for that first bag! Also sometimes I do feel like certain advice, no matter repeated however many times by others, will still take someone experiencing it themselves before it truly takes hold. For example (slightly OT for relationship thread but it's just what I saw most recently) - I know both myself and many others advice people to wait & not compromise, to pass on bag offers that are not 100% their desired bag, because it will be an expensive mistake. And I think we proably know that because we had made that mistake ourselves lol! But if someone just got their first offer after wanting that bag for so long, I don't blame them for thinking "well sure it's not 100% what I wanted but maaybbeee..." even when adviced by many to wait.

As for myself, I can't express enough gratitude for just how much tPF has helped me. Thanks to all of you who answer questions & provide great info, from this thread to just H knowledge in general (still amazes me how this forum knows more than some H SAs sometimes!).:hbeat:

Add me to the list of people who appreciate @acrowcounted . Her answer has helped me a lot on this forum. She knows everything regarding Hermes and I truly love that she takes the time to answer everyone’s questions.

Per you guys’ advice, I have been super patience with my Hermes journey. It paid off for sure. Of course I want the bag, but I try not to be too obvious and pushy (only buying what I love). I connect really well with my SA and SM and I think that’s so important. I always see people walk out of my store with 10 big shopping bags and I am no where near that level.

I used to only shop in Paris. However, about 9-10 months ago, I decided to form a relationship with an SA at my home store. I already got offered 2 quota bags so being a good, nice customer really paid off. Like people have mentioned it many times, just enjoy the experience and good things will come.
 
The posts from @momoc @acrowcounted @lulilu @Etriers sum up my experience at Hermes. I've been shopping with the same SA for over 10 years and I've never once thought about spend, better categories to shop in, or whatever else to game the system. I've taken a pandemic hiatus from Hermes and PurseForum, reread a lot of this thread, and I can feel the anxiety from people eager to get a BKC. How are you suppose to enjoy the H 'experience' if you're constantly plotting/fretting about how to get a bag? Shopping is suppose to be FUN!

Here's my 2020 anecdotal H experience: In February I was picking up a Twilly, and was idly chatting away when I mentioned how it has been a while since I bought a K. My SA immediately told me that if I wanted one I could have one within a week. I said thanks but no thanks and went on my way.

Fast forward to August - I popped in to pick up a few things and I mentioned I wanted to chat but was short on time. I forgot something and went in a week later and my SA asked what I wanted to chat about. I asked about a B and said the same thing that has never failed me all these years: "please keep me in mind if one becomes available." I'm confident I'll have one by year end.

Datapoints:
1) When I was offered a K my spend was...a Twilly. So, 0.02:1?
2) I don't have my B yet but I'm not anticipating my spend to be anywhere near 1:1, maybe 0.5:1
3) I actually went through old credit card year end summaries to look at my previous spend, and it ranges from 0.5:1 to 3:1
4) I primarily buy leather goods, footwear, tableware, silks/scarves, fragrances/soaps (all things I want)

Bottom line: While I'm not naive enough to think that my spend is irrelevant, I feel being loyal, patient and (hopefully) nice has gotten me what I've wanted all these years.

I guess the TL;DR of my long post is...stop overanalyzing shopping at Hermes. Have zero expectations. Be pleasant, upfront, and genuinely enjoy the product, and it'll be raining BKC's.
 
Sorry if there's already a thread on this.... I wasn't able to find any while searching on tPF, so I figured I would ask a lovely lady (or gentleman) that may know the answer...

So, I don't have any Hermès in my collection at the moment. There's a boutique that's about an hour or so away from me in a diff. city, that opened early 2019. When they opened, I visited the store and got on the WL for a Kelly (green, pink, purple, or blue; 25 or 28; croc or regular leather; any color hardware - so my list is not a classic color and I have a few options). I know the world has been rather crazy and the factories were shut down for some time, but I still have had no luck. I have been on the WL since Feb 2019. Anyways, I called recently and the SA said that they haven't gotten any bags in and they would lmk if they did, as I'm high on their WL.... Or so they say....

Well, I have a friend that keeps insisting that I will never get off the WL unless I "show my loyalty" to the brand and purchase $$$ of shoes, bags, clothing, etc. I asked the SA that I'm working with about this, and she told me that's not true.... but I was just curious if anyone else heard about this "rumor," and whether it's factual or not....

Thanks in advance :biggrin:
 
It is possible to get a Kelly without ever purchasing anything else from Hermes? Yes (especially shopping at the flagship FSH store in Paris).
Is it likely? No, and even more so depending on where you live. Possible, but not likely.

"Waitlists" at Hermes usually aren't a straight up list of people waiting for a bag. It's not as though you were the 20th person who requested a Kelly in those specs, and so you'll get the 20th Kelly the store receives in those specs. People who purchase other items from Hermes, especially regularly, get off the "waitlist" first. You first showed interest in a Kelly a year and a half ago and haven't purchased anything since. From your SA's perspective (who gets commission on sales), and the store manager's perspective (who generally approves sales of Birkins/Kellys), it's better to reserve highly sought after bags for customers who make other purchases. It might not seem right or fair, but it's the reality of having a product that's extremely highly in demand.

Should you buy other items just to try to get a Kelly? Again, no. Only buy things you genuinely like and love--there's no guarantee that you'll get a Kelly just because you buy other stuff. If you're buying other items just to try to get a Kelly, consider the pre-loved or resale market instead. You'll pay more, but you'll be guaranteed to get the bag you want, when you want it.
 
It is possible to get a Kelly without ever purchasing anything else from Hermes? Yes (especially shopping at the flagship FSH store in Paris).
Is it likely? No, and even more so depending on where you live. Possible, but not likely.

"Waitlists" at Hermes usually aren't a straight up list of people waiting for a bag. It's not as though you were the 20th person who requested a Kelly in those specs, and so you'll get the 20th Kelly the store receives in those specs. People who purchase other items from Hermes, especially regularly, get off the "waitlist" first. You first showed interest in a Kelly a year and a half ago and haven't purchased anything since. From your SA's perspective (who gets commission on sales), and the store manager's perspective (who generally approves sales of Birkins/Kellys), it's better to reserve highly sought after bags for customers who make other purchases. It might not seem right or fair, but it's the reality of having a product that's extremely highly in demand.

Should you buy other items just to try to get a Kelly? Again, no. Only buy things you genuinely like and love--there's no guarantee that you'll get a Kelly just because you buy other stuff. If you're buying other items just to try to get a Kelly, consider the pre-loved or resale market instead. You'll pay more, but you'll be guaranteed to get the bag you want, when you want it.
Totally makes sense. I'm in central FL. So, not in a fantastic area for the brand (at least I don't think so)

Tbh, the only Hermès item that strikes my fancy is the Kelly. I don't really use SLGs (I only carry my ID and a few credit cards, so I just use a small card holder), their shoes are too narrow for my feet, all my jewelry is Cartier or custom from the jeweler and I don't find the Hermes jewelry matches with my current style, etc. As to why I haven't purchased any other products... I guess I'll try to check out the Paris flagship one day when we can travel again or will check out the pre-loved eventually if I still have no luck.
 
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Totally makes sense. I'm in central FL. So, not in a fantastic area for the brand (at least I don't think so)

Tbh, the only Hermès item that strikes my fancy is the Kelly. I don't really use SLGs (I only carry my ID and a few credit cards, so I just use a small card holder), their shoes are too narrow for my feet, all my jewelry is Cartier or custom from the jeweler and I don't find the Hermes jewelry matches with my current style, etc. As to why I haven't purchased any other products... I guess I'll try to check out the Paris flagship one day when we can travel again or will check out the pre-loved eventually if I still have no luck.

If you do try Paris (one day!), definitely browse through the Paris trip for Hermes thread. It's absurdly long at this point, but if you go to the most recent pages you'll find all sorts of helpful information from recent travelers about the reservation system, other stores in Paris, etc.
 
I never bought a bag from them, I was given a Birkin (the dog literally ate it, that comment caused tears and laughter as he also swallowed the key as the x-ray revealed and I had 3 days to find the key or he would go in for surgery - I leave you to guess what I had to do, but yes it showed up) but I never had problems buying belts, wallets or shoes.

Edited to add: I think their limited bags like Kelly and Birkin, they prefer people who have bought from them before, not sure if it is to keep the image up or if they worry about possible returns?
 
Your friend is correct. Since you are in the USA, the “waitlist” is actually a “wishlist“ which is just a note taking of the bags you’d be interested in, should your customer relationship be relevant for bag offers. This thread has lots of experiences and advice for establishing a fruitful relationship.

 
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Let me expand my previous reply to more details :smile: I realize that while all the information is somewhere on tPF, our threads get incredibly long and can be hard to search. The most on topic one for your question it the "maintaining H relationship" thread. Note, the following is how things normally happen today but of course there are always exceptions.

My store / SA actually chooses to not use the word "waitlist" because it definitely is misleading, making people think that they can simply put their name down, buy nothing and just wait. That is not how it works 99.999999% of the time (exceptions are FSH appointments, and I think also Tokyo, and other very rare miracles that is basically like winning the lotto).

Some boutiques / SAs will use the "waitlist" word just to placate you and make you go away (if I were to guess, this is what's happening with you). In many places (US being one of them) they tend to not come out and say "you should purchase some other things" because I guess that's too crude or something (they are more direct elsewhere, for example in some Asian countries, the SA will straight up tell you to buy other stuff). But the reality is, there is no such "waitlist" where you just wait for a bag by doing nothing. You have instead a "wishlist", which is a list of the bags you want, and in order to get one of them, two things generally need to happen: your SA needs to propose to the store manager for a bag for you, and SM needs to give their approval. This means

1) Your SA has to think of you when she/he sees a bag and puts your name (out of the many, many clients they have) as the one to put in the proposal for.

2) Your SM has to approve your SA's proposal. The SM does this mostly by looking at your profile a.k.a. your purchase history.

As you can guess, the way to achieve (1) and (2) is to shop with your SA (so they think of you), normally recommended to be across different product categories if possible (so the SM looks at your purchase history and likes what they sees), and this whole process is what we call "the H game" and it is not for everyone. If you are unwilling to do this - completely understandable and you are definitely not alone - then go pre-loved for the specific bag you want, or try your luck at FSH when you can (there is a dedicated Paris thread in the shopping sub-forum that explains that process, which is unique to FSH. You will need to be lucky to first get an appointment, then be lucky again to get a bag at your appointment. Note that this means there is absolutely no guarantee that you get the bag you actually want but it's worth a try if you are in Paris anyways).

If you are willing to give it a chance and explore other H items, even just a little bit, I would suggest going in for an appointment with your SA, with an open mind, and see if you can actually purchase stuff with them. Best of luck!


ETA: thanks @labelo and @acrowcounted for linking the two threads that I mentioned (the Paris one and the relationship) one :D I didn't even need to go pull their URLs!
 
Let me expand my previous reply to more details :smile: I realize that while all the information is somewhere on tPF, our threads get incredibly long and can be hard to search. The most on topic one for your question it the "maintaining H relationship" thread. Note, the following is how things normally happen today but of course there are always exceptions.

My store / SA actually chooses to not use the word "waitlist" because it definitely is misleading, making people think that they can simply put their name down, buy nothing and just wait. That is not how it works 99.999999% of the time (exceptions are FSH appointments, and I think also Tokyo, and other very rare miracles that is basically like winning the lotto).

Some boutiques / SAs will use the "waitlist" word just to placate you and make you go away (if I were to guess, this is what's happening with you). In many places (US being one of them) they tend to not come out and say "you should purchase some other things" because I guess that's too crude or something (they are more direct elsewhere, for example in some Asian countries, the SA will straight up tell you to buy other stuff). But the reality is, there is no such "waitlist" where you just wait for a bag by doing nothing. You have instead a "wishlist", which is a list of the bags you want, and in order to get one of them, two things generally need to happen: your SA needs to propose to the store manager for a bag for you, and SM needs to give their approval. This means

1) Your SA has to think of you when she/he sees a bag and puts your name (out of the many, many clients they have) as the one to put in the proposal for.

2) Your SM has to approve your SA's proposal. The SM does this mostly by looking at your profile a.k.a. your purchase history.

As you can guess, the way to achieve (1) and (2) is to shop with your SA (so they think of you), normally recommended to be across different product categories if possible (so the SM looks at your purchase history and likes what they sees), and this whole process is what we call "the H game" and it is not for everyone. If you are unwilling to do this - completely understandable and you are definitely not alone - then go pre-loved for the specific bag you want, or try your luck at FSH when you can (there is a dedicated Paris thread in the shopping sub-forum that explains that process, which is unique to FSH. You will need to be lucky to first get an appointment, then be lucky again to get a bag at your appointment. Note that this means there is absolutely no guarantee that you get the bag you actually want but it's worth a try if you are in Paris anyways).

If you are willing to give it a chance and explore other H items, even just a little bit, I would suggest going in for an appointment with your SA, with an open mind, and see if you can actually purchase stuff with them. Best of luck!


ETA: thanks @labelo and @acrowcounted for linking the two threads that I mentioned (the Paris one and the relationship) one :biggrin: I didn't even need to go pull their URLs!
Thanks for the very detailed response! It's a little difficult for me to establish a relationship since the nearest boutique is quite a drive away (and traffic is a nightmare), so I never venture over that way. I wish there was a boutique closer and hopefully one day there will be! And I have been collecting bags for about 15 years, but Chanel and Dior have been the brands I have always gravitated towards. So, I completely understand the "H relationship" process b/c I have that with Chanel and my local SA's. They will call and text whenever they get WL items into the store and see if I want them first...

Anyways, after reading all these responses I think my best bet will likely be the pre-loved market. Is there any place you recommend for Kelly's? I have bought a few pieces from Fashionphile before (all lower priced items, definitely all have been under $4k each). I always liked their service, but I get so skeptical / paranoid with accidentally buying a the super fake that I hear about these days :yucky:
 
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Thanks for the very detailed response! It's a little difficult for me to establish a relationship since the nearest boutique is quite a drive away (and traffic is a nightmare), so I never venture over that way. I wish there was a boutique closer and hopefully one day there will be! And I have been collecting bags for about 15 years, but Chanel and Dior have been the brands I have always gravitated towards. So, I completely understand the "H relationship" process b/c I have that with Chanel and my local SA's. They will call and text whenever they get WL items into the store and see if I want them first...

Anyways, after reading all these responses I think my best bet will likely be the pre-loved market. Is there any place you recommend for Kelly's? I have bought a few pieces from Fashionphile before (all lower priced items, definitely all have been under $4k each). I always liked their service, but I get so skeptical / paranoid with accidentally buying a the super fake that I hear about these days :yucky:

The H process (buy some other stuff first then you can get a bag offer) is more or less unique to H in terms of the bag world, but I think similar things also happen with Rolex on popular watch models, and also certain luxury cars? (sorry no personal experience here lol).

https://forum.purseblog.com/threads/discuss-hermes-resale-ebay-sellers.643531/page-534#post-34064456 is the thread to check for pre-loved sellers. FP is definitely an ok choice, but just letting you know: in pre-loved, for store-fresh, not opened Kellys (and Birkins), you will see them going for ABOVE the store retail price. This is because of the aforementioned process where you have to purchase other things to get offered the bag, so while the bag itself is, say $10K, your total spend will be more than that and for people unwilling to purchase things they do not want, they go reseller, and the reseller knows this and marks the bags up. The more popular a bag spec is the more above store price it will be (currently small bags are popular so size 25 means higher markup, and classic colors like black will often be more expensive than less popular colors).

As for super fakes - we all trust one person and that's https://bababebi.com/
She also volunteers and helps authenticate in our Authenticate thread, but note that there are requirements on what she will authenticate there & it is completely volunteer work she does out of her kindness. Her paid authentication fee is very very reasonable, and she is the one person we will all recommend & trust in this forum. So I would not hesitate to use her service for authentication when purchasing pre-loved. Best of luck to you!
 
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