Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[PJW5813]

Well done; that seems to be a good connection and you know, in theory, where you stand and what the game is.
I hope you can now feel more at ease.

 

[prepster]

Thankyou for your opinion! I feel so disheartened to even bother going in. Plus it doesnt help that the journey is 1hr away +$50 in tolls and parking & i have a toddler(before the journey didnt bother me with my old SA but now since the motivation has become dead it feels like a daunting journey only to me back on that path of possible further disappointment). I have been told by my old SA recently that Sydney(my store) works on waitlist but then in reality i know it solely does not. Lots of regular shoppers say they dont get their bags based on waitlisting just on expressing interest to their SA and usually they wait 1-6mo. But i do know of people getting calls for "waitlisted bags"; usually 1yr wait at least with small spend history. I feel it is more like what you mentioned how the US works. Would it be so bad if i waited for a call for waitlisted bag and then try to find a new SA on my visit on that occassion? Or would i be better off popping in before September? I dont think i have the energy to go there before end of June...

You’re right, complaints will get you nowhere. She hears complaints every single day from people trying to get a B/K. She may be better now about returning your phone calls/texts, but that doesn’t really solve your problem because you don’t just want more attentive service, what you want is a bag. Right? So, here again, same advice—be honest, polite, direct and clear about what you actually want and how you can meet her needs as well (to sell things from the store besides B/K’s).

There’s a book I read years ago about business called, “Hope is Not a Method.” Everyone has to do what suits their wallet and personality, but randomly throwing thousands of dollars at a problem and hoping for the best outcome doesn’t seem sensible to me. Talk to the SM and say that you’ve done all of your purchasing at her store (her store is an important distinction) in an effort to be loyal to her store and you hope that since your SA left, you won’t be forgotten. Tell her you still have a long list of non-B/K things you want to buy, and show her your list of RTW, housewares and jewelry. Tell her you’d like to get her advice, because you really enjoy buying all of your H items in the same place—does she think your bag might arrive in the near future or does she feel it might be better for you to check other stores. She will probably look up your history and check her stock, and tally your list and then she’ll decide if she can get you the bag or not. Either way, you’ll know where you stand and can go from there.

Edit: Just read your most recent post. Good for you to speak to her, but fiddlesticks to her telling you in essence that it has nothing to do with money. She is in business and has goals and quotas—it has absolutely everything to do with money. My take on what she just disclosed to you is that she’s less interested in what you spent in the past (because she feels you were rewarded for that already with a nice B) than what you plan to buy from her store now and in the future. She may currently have some big spenders clamoring for B’s, so that’s fair. So go in and talk to her and show her your non-leather shopping list. Then the ball is in her court.

 

[PJW5813]

you could always say that you've been reserving all your funds for your next Birkin and are so looking forward to treating yourself to all the other item on your list after you have made that wish come true
the promise of future gratification can work both ways!

 

[labellavita27]

How long were you able to have your SA hold a quota item?

 

[meowlett]

How long were you able to have your SA hold a quota item?

Typically, it is one week from the firm offer. Exceptions can be requested but don't count on it.

And if you get an offer now, go get it now!!!! Why wait until the second semester and burn that quota?

 

[periogirl28]

How long were you able to have your SA hold a quota item?

Depends on your relationship with your SA and your store.

 

[labellavita27]

Typically, it is one week from the firm offer. Exceptions can be requested but don't count on it.

And if you get an offer now, go get it now!!!! Why wait until the second semester and burn that quota?

Just curious, because I have to fly out if that occurred. Last time it happened I was already on my way there.

 

[meowlett]

How long were you able to have your SA hold a quota item?

Just curious, because I have to fly out if that occurred. Last time it happened I was already on my way there.

For my B and K, I always have to make special trips there. 7 days is plenty of time to find a flight. Accommodation can be made if you need a few days more, but the end of the month cutoff is pretty strict.

 

[QuelleFromage]

How long were you able to have your SA hold a quota item?

I have had my local store give me only a day or two, but that's for things they get in once a year, like a Barenia B. Mostly it's a week or two and if they know I am going to take it, they're really good about "hiding" bags.
There was also the time they got an "extra" shipment meant for another store. I think clients got called in a list to get there really fast as there were something like 5 Ks and >5 Bs unexpected that would go to the intended store by FedEx that night if not sold. I saw a lot of dream bags fly out that day!

 

[periogirl28]

I have had my local store give me only a day or two, but that's for things they get in once a year, like a Barenia B. Mostly it's a week or two and if they know I am going to take it, they're really good about "hiding" bags.
There was also the time they got an "extra" shipment meant for another store. I think clients got called in a list to get there really fast as there were something like 5 Ks and >5 Bs unexpected that would go to the intended store by FedEx that night if not sold. I saw a lot of dream bags fly out that day!

Wow wouldn't this be rather unfair to the clients waiting at the other store for their bags?

 

[labellavita27]

For my B and K, I always have to make special trips there. 7 days is plenty of time to find a flight. Accommodation can be made if you need a few days more, but the end of the month cutoff is pretty strict.

When does second semester start? July?

 

[labellavita27]

Ps thanks for the helpful information all!

 

[meowlett]

When does second semester start? July?

Yes, July 1st.

 

[cavalla]

I heard it happens in Europe, too, specifically the stores in Berlin and Venice, where they outright tell customers that they cannot purchase this or that bag if they don't buy some items first. And not even Birkins or Kellys; just for bags like the Bolide.

I agree that it can happen in Europe too. But it's the difference in tone. If you address interest for quota bags and that you also truly appreciate the brand, how do you proceed? Then they're quite straight forward with you - that you need to shop with the store so they get to know you, that they see you do have interests across different departments not only bags. And it works more "organically". They see you like the brand, they offer you bags when they think you might like it. Not necessary spending amount X equals price of the bag Y, then you get the bag. Unlike in Asia that they start adding how much you spend (with a calculator while you shop in some extreme cases), and ok, now you reach it, I'll go bring the bag out. I've tried with multiple stores in Europe for the past few years before I settled down with my current SA. And overall that's my impression.

 

[allanrvj]

I agree that it can happen in Europe too. But it's the difference in tone. If you address interest for quota bags and that you also truly appreciate the brand, how do you proceed? Then they're quite straight forward with you - that you need to shop with the store so they get to know you, that they see you do have interests across different departments not only bags. And it works more "organically". They see you like the brand, they offer you bags when they think you might like it. Not necessary spending amount X equals price of the bag Y, then you get the bag. Unlike in Asia that they start adding how much you spend (with a calculator while you shop in some extreme cases), and ok, now you reach it, I'll go bring the bag out. I've tried with multiple stores in Europe for the past few years before I settled down with my current SA. And overall that's my impression.

omg. that's like bag hostage and ransom.