Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[A1aGypsy]

Well supposedly they only have their phones during working hours and many SAs apparently aren’t even afforded the five minutes necessary to use the restroom between clients so, yes, I know it sounds extreme but if you get texts from 30 clients during your 10-6 shift, I really do think it would be nearly impossible to even read them all let alone give a thumbs up to each. This is a failure from far up the ladder, but at the top of the ladder they want in-person shopping to the priority so those folks wouldn’t even agree it’s a failure, much less try to fix it.

Oh, I wholeheartedly agree it is a top level failure.

 

[fabdiva]

Patience is definitely a virtue when it comes to H. Fortunately for me, I’m a person who values delayed gratification, makes me appreciate the things I have so much more. Every time I’ve requested for something or get my offers, it’s come sooner than expected. That’s why H works for me, I find that when I expect nothing from people, I go through life pleasantly surprised.

I'm the same. Everything comes as a pleasant surprise. I'm never expecting it! I got my first Birkin offer completely out of the blue. I had never even asked for any quota bag.

 

[haute okole]

@fashionpassion7, she otherwise has a good relationship (if you use the two QB annually to measure that, which many TPFers do). perhaps she should call the store or just stop by. The stores have been crazy busy lately.





+1000 with @acrowcounted . Hermes as a company does not prioritize text/emails/calls, as their focus is in-store service. i posted in more detail above.

@haute okole, I am sometimes in a hurry lol. I had a lost hat issue (I had bought a toile hat late this season that had to be charge send in due to no size availability; and I have a big head and hard time finding my size). I thought I had lost it (Found out later I had left it at a RE closing). It‘s my current favorite. Texted my SA immediately to source another one bc they may be sold out. He replied with an affirmative emoticon.

because I know him, I know this means he will do his best to source another hat for me. I don’t need more texting. If he finds it, he will send it over or he will let me know at my next appt. I would like a back up anyway. There is no rush; I do have other hats. If it doesn’t materialize, then so be it. And, yes of course this is not a true emergency. None of this is.

My Love, you have a LONG established relationship with your friend at Hermes and when you text and don't get an immediate response, you do not take it personally. When I read these posts, it almost sounds like I am reading the diaries of young ladies dating guys who are playing hard to get! My only advice is to just be lovely and patient.

These "influencers" are making it so much worse for Hermes with their ridiculous advice on how to score a BKC. Instead of being swayed by these influencers, buy the old fashioned way. Don't hound SAs so they remember who you are. That is so weird.

Experts reveal how shoppers have to spend big to pick up latest Rolex

One wannabe British customer, Barry Finch, told The Telegraph he had attempted to buy a Rolex watch - but was told he needed to spend £100,000 with the brand first.

www.dailymail.co.uk

Audrey Peters is putting advice out there that is actually encouraging PITA advice, ie

These steps include:

• Pick a specific Hermès sales associate with whom you can develop a relationship
• Text your chosen sales associate regularly; ask questions about their personal life and inquire about new items that have arrived in store
• Visit the sales associate's store as frequently as possible
• During these store visits, purchase 'a little something-something', however make sure that you buy a 'diverse' range of products. 'It is suggested that you spread your purchases. Buy one pair of shoes, then a blanket, then a teacup,' Audrey advises

WEIRD stalker, INAUTHENTIC AND FAKE, EW.

 

[acrowcounted]

My Love, you have a LONG established relationship with your friend at Hermes and when you text and don't get an immediate response, you do not take it personally. When I read these posts, it almost sounds like I am reading the diaries of young ladies dating guys who are playing hard to get! My only advice is to just be lovely and patient.

These "influencers" are making it so much worse for Hermes with their ridiculous advise on how to score a BKC. Instead of being swayed by these influencers, buy the old fashioned way. Don't hound SA's so they remember who you are. That is so weird.


These steps include:

• Pick a specific Hermès sales associate with whom you can develop a relationship
• Text your chosen sales associate regularly; ask questions about their personal life and inquire about new items that have arrived in store
• Visit the sales associate's store as frequently as possible
• During these store visits, purchase 'a little something-something', however make sure that you buy a 'diverse' range of products. 'It is suggested that you spread your purchases. Buy one pair of shoes, then a blanket, then a teacup,' Audrey advises

WEIRD, INAUTHENTIC AND FAKE, EW.

Unfortunately posting the link here will give her tons more hits.

 

[haute okole]

Unfortunately posting the link here will give her tons more hits.

I did not want to post the link, but Swanky said I cannot quote something without posting a link. Sorry. In any event, I wanted to illuminate the absolute ridiculousness of the advise being given by "influencers" who literally have zero clue how to behave.

 

[millivanilli]

Unfortunately posting the link here will give her tons more hits.

it's ok, it leads to the Daily Mail. Better than giving the clicks directly to her. (Audrey neverheard)

 

[lovebirkinbait]

@fashionpassion7, she otherwise has a good relationship (if you use the two QB annually to measure that, which many TPFers do). perhaps she should call the store or just stop by. The stores have been crazy busy lately.





+1000 with @acrowcounted . Hermes as a company does not prioritize text/emails/calls, as their focus is in-store service. i posted in more detail above.

@haute okole, I am sometimes in a hurry lol. I had a lost hat issue (I had bought a toile hat late this season that had to be charge send in due to no size availability; and I have a big head and hard time finding my size). I thought I had lost it (Found out later I had left it at a RE closing). It‘s my current favorite. Texted my SA immediately to source another one bc they may be sold out. He replied with an affirmative emoticon.

because I know him, I know this means he will do his best to source another hat for me. I don’t need more texting. If he finds it, he will send it over or he will let me know at my next appt. I would like a back up anyway. There is no rush; I do have other hats. If it doesn’t materialize, then so be it. And, yes of course this is not a true emergency. None of this is.

Same thoughts and attitude here!
Also, my SA just text me this morning! She was very sick… Thank God she is ok and better now!!

 

[lovebirkinbait]

it's ok, it leads to the Daily Mail. Better than giving the clicks directly to her. (Audrey neverheard)

What article? **Edit… found it

 

[880]

My Love, you have a LONG established relationship with your friend at Hermes and when you text and don't get an immediate response, you do not take it personally. When I read these posts, it almost sounds like I am reading the diaries of young ladies dating guys who are playing hard to get! My only advice is to just be lovely and patient.

These "influencers" are making it so much worse for Hermes with their ridiculous advice on how to score a BKC. Instead of being swayed by these influencers, buy the old fashioned way. Don't hound SAs so they remember who you are. That is so weird.

Experts reveal how shoppers have to spend big to pick up latest Rolex

One wannabe British customer, Barry Finch, told The Telegraph he had attempted to buy a Rolex watch - but was told he needed to spend £100,000 with the brand first.

www.dailymail.co.uk

Audrey Peters is putting advice out there that is actually encouraging PITA advice, ie

These steps include:

• Pick a specific Hermès sales associate with whom you can develop a relationship
• Text your chosen sales associate regularly; ask questions about their personal life and inquire about new items that have arrived in store
• Visit the sales associate's store as frequently as possible
• During these store visits, purchase 'a little something-something', however make sure that you buy a 'diverse' range of products. 'It is suggested that you spread your purchases. Buy one pair of shoes, then a blanket, then a teacup,' Audrey advises

WEIRD stalker, INAUTHENTIC AND FAKE, EW.

a teacup
if you want a teacup, fantastic
don’t buy one just to buy something

note: I don’t ask questions about an SAs personal life unless it’s offered in the natural course of conversation. If dating Is the analogy here, it’s dating the old fashioned way (the way your mother taught you). Don’t be so impatient; Wait until you are asked lol

re watches, it’s not just Rolex. PP, AP, ALange, all of them require one to be a client in good standing before a coveted watch offer. In the case of ALange, there is a list. And, they only produce a select number. And, if you hesitate, it’s gone.

 

[lovebirkinbait]

a teacup
if you want a teacup, fantastic
don’t buy one just to buy something

note: I don’t ask questions about an SAs personal life unless it’s offered in the natural course of conversation. If dating Is the analogy here, it’s dating the old fashioned way (the way your mother taught you). Don’t be so impatient; Wait until you are asked lol

re watches, it’s not just Rolex. PP, AP, ALange, all of them require one to be a client in good standing before a coveted watch offer. In the case of ALange, there is a list. And, they only produce a select number. And, if you hesitate, it’s gone.

I agree… I have a very friendly relationship but still don’t ask personal questions because I used to work in retail sales myself many moons ago and I think that’s too much - it’s weird! If someone volunteers personal information that’s one thing… but to ask it’s awkward. *I did once ask the Managing Director if she wanted to go out or have a play date with our kids once though, because she did tell me a lot about her kids, husband, herself and we both have children the same exact age I never would’ve asked her anything like that though if she hadn’t chatted me up many times and comparing her baby to mine, her husband to mine, etc - She was the only exception

 

[maxroxxherhandbags]

Experts reveal how shoppers have to spend big to pick up latest Rolex

One wannabe British customer, Barry Finch, told The Telegraph he had attempted to buy a Rolex watch - but was told he needed to spend £100,000 with the brand first.

www.dailymail.co.uk

Audrey Peters is putting advice out there that is actually encouraging PITA advice, ie

These steps include:

• Pick a specific Hermès sales associate with whom you can develop a relationship
• Text your chosen sales associate regularly; ask questions about their personal life and inquire about new items that have arrived in store
• Visit the sales associate's store as frequently as possible
• During these store visits, purchase 'a little something-something', however make sure that you buy a 'diverse' range of products. 'It is suggested that you spread your purchases. Buy one pair of shoes, then a blanket, then a teacup,' Audrey advises

WEIRD stalker, INAUTHENTIC AND FAKE, EW.
[/QUOTE]
As someone who works in retail You nailed it by describing the above as encouraging PITA behaviour.
Also people who work in luxury sales aren't idiots-We KNOW when someone is being fake and angling for something.
My front desk are always passing us enquires from 'concierge services' and individuals wanting specific rare hard to get Luxury watches or limited edition launches from luxury brands.
As previously mentioned by I think it was @880 rare watches or very sought after models go to existing VIP clients of the watch brands
Ditto Dior launches etc etc.....
We keep professional boundaries with our clients, I have a few I've known for years who have my private phone number in addition to my work one but those clients in a career spanning over eleven years I could count on one hand.
I'd find it really invasive if a client started asking questions about my personal life, any personal information I give is at my instigation and invariably still work related ie: "My husband really likes this brand of t-shirts ..they wash brilliantly.." that sort of thing.
I work across multiple brands but I am sure that staff who work for a specific luxury brand must know every trick in the book that customers play in order to secure hard to get items.
Please credit Sales associates with some intelligence.
Another bee in my bonnet is the assumption that all sales associates are commission hungry.
This may not necessarily the case.
We all have targets to reach but don't assume all are on low wages desperate to supplement their income.

 

[peppiness76]

Hi all! I’m considering switching stores and SAs and wanted your opinions. I don’t have an H store in my city and so I’ve made Vegas my home boutique. I’ve been shopping with the same SA for 4 years now and have gotten 2 quota bags. My SA is pretty good, he can get me many items on my wishlist but as of late has been dropping the ball on getting things ordered for me. One of my friends (and former SA at Intermix), is now going to be working at the Detroit boutique. I used to live in Michigan and visit often. It’s only a 1.5 hour flight for me vs 3+ Hours to Vegas. She took SUCH good care of me when I would shop with her at intermix and she’s very excited to start our H shopping journey. So here are my questions:

1. Would you switch stores? Yes I have gotten 2 awesome quota bags from Vegas but it’s definitely a small fish big pond situation there with big big spenders whereas Detroit doesn’t have the same VVIP clientele. It’s easier to travel to Michigan too.

2. Do you think having a friend working there will be beneficial to get the items that I want? She is still in the training process so she will be a low tier employee whereas my Vegas SA has worked with the company for a long time.

3. I’m going to Vegas this weekend and my friend at the Detroit store said to save all my purchasing for with her. I was going to maybe just buy a couple of little items, thoughts?

I appreciate all of the advice! Thank you!

 

[corgimom11]

This post is probably better suited for this thread: https://forum.purseblog.com/threads/maintaining-a-h-relationship.156549/page-419

In regards to #1, I wouldn't make the assumption that Detroit is an easier store. It might be newer, and while I don't know this 100% definitively - I am of the mindset that Detroit is basically a 4 hour drive from Toronto, where we all have read how truly competitive the CA stores are. I wouldn't put it past large spenders from Toronto to make the drive to Detroit.

 

[880]

You’ve gotten two bags in four years as a Vegas customer.

Im not sure what your spend is, but if you characterize yourself as a small fish, big pond, in Vegas,
I believe your Vegas SA has done quite well for you by any metric.

The fact that you still think your Vegas SA gets you stuff despite the fact he might be dropping the ball, is the issue.
of course you should shop with whomever you wish. But, there have been increased client demand/ short staff/ and supply chain issues, so I would not assume he is at fault. Even if you go with your new SA, you will be giving up your entire history at Vegas which includes two QB. Hermes also seems to be moving towards QB as a reward for loyal patronage. I would probably not want to start from scratch bc the current, post Covid, clientele spends quite heavily. H wants the 1% client who doesn’t calculate prespend by the item and who is relatively recessionproof. Since you are essentially grandfathered in, I would not dismiss that so easily. If you do not need or want more QB, then, of course, spend wherever you like.

1. No, I personally would not switch unless I’m prepared to spend heavily (3X-5X) in the new store and wait for a new SA to get her turn at very limited stock, post Covid. i am a madison client, and though I am surrounded by bigger spenders, madison gets more stock compared to a smaller store.

2. having a friend SA, IMO, might stand you well in getting texts returned for small items, like, do you have my size in a sweater/shoe/ or an object, but it’s your history that she will have to sell to her new manager. Detroit is also ringed by wealthy suburbs, and I agree with @corgimom11 that I would not assume it’s an easier milieu in terms of competition. Hermes is also notorious for staff turnover, and your friend will need big spenders to make her mark. Your Vegas SA presumably already has his rhythm down. Plus, when a coveted bag comes in, I’m not sure how your friend will Be able to make the case for you if she happens to have a higher spending local client.

3. I personally don’t see the point in small items here and there, even if prespend isn’t an issue. My local SA is well aware of my occasional shopping at FSH (and he has had a hard time sourcing RTW for me). But, I want to give him all other custom bc he’s a great SA. When I started shopping at H regularly, it was in 2008. Madison was always my neighborhood store, but I clicked with my SA at Wall Street. It became pointless to buy small things at Madison. JMO, and YMMV.

note: I have followed my SAs to different brands, and I have stopped shopping at both chanel and Hermes for years after they left. But, when I resumed shopping at those boutiques, I then had to start from scratch. I believe your US history (Detroit-Vegas) will be apparent to both SAs.

 

[WhiteBus]

If you have a friend (a 'friend' or someone you know?j who has recently joined the staff at Detroit, I think it could compromise her developing her new client list, if you expect to receive preferential treatment by transferring your allegiance to her at that store.