Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[acrowcounted]

Again, the ratios don’t actually mean anything. You aren’t automatically “qualified” for a quota bag once you spend $10,000. It’s just an easy mark to remember for when one can have reasonable expectation of maybe being offered something soon. And if everyone in your store spends 2:1 every visit, the number for reasonable expectation goes up. There are so many other factors that are part of bag offers that it’s crazy to continually try to boil it down to a 1:1 spend.

Take four profiles:
A- new customer, zero spend
B- profile with a single purchase, an $8,000 Lindy
C- profile with a single purchase, an $8,000 Constance
D- profile with a bunch of things purchased adding up to $8,000

All four profiles want exactly a Noir Togo B30 GHW and no one else in the store wants that combo. A Noir Togo B30 GHW arrives to the store. Profile D will likely get the offer for the birkin first, and if they turn it down, profile B would likely be next. In general, all other things equal, if one wants the first bag that the store gets, one should strive for an expensive profile with varied items purchased and not mainly other bags. Bags are still better than nothing, especially the harder to sell bags, but still, not as good as other categories.
HOWEVER, there are several reasons why there could be a different outcome, and most of them concern the unpredictable human element of things. If someone is actively in the store when the bags are being allotted, that could help. If a client is from across the country, they aren’t shipping, but another client is local and could buy it in person tomorrow, that could help them. If a client has been a client longer, that could help them or if a client is newer and left a better impression with the SA, that could help them. If the SA is having a bad day and just wants to unload a bag with minimal effort, or if they’re having a great day and want to make a new client’s day, that could help the new client. If the SM is having a bad day and decides not to divy up the shipment until tomorrow when your SA isn’t working, that could hurt your chances, etc. Or the store could just decide to hold the bag for a surprise walk-in big spender and offer it to no one. If there is one true thing with H it’s that they are not very mathematically or technologically inclined in pretty much any way. It’s fashion!

TLDR - You aren’t owed a quota bag of your choice just because you’ve spent 1:1, same as no one owes you something just because you’ve bought them dinner and a drink. It’s called a relationship for a reason.

 

[christine728]

Again, the ratios don’t actually mean anything. You aren’t automatically “qualified” for a quota bag once you spend $10,000. It’s just an easy mark to remember for when one can have reasonable expectation of maybe being offered something soon. And if everyone in your store spends 2:1 every visit, the number for reasonable expectation goes up. There are so many other factors that are part of bag offers that it’s crazy to continually try to boil it down to a 1:1 spend.

Take four profiles:
A- new customer, zero spend
B- profile with a single purchase, an $8,000 Lindy
C- profile with a single purchase, an $8,000 Constance
D- profile with a bunch of things purchased adding up to $8,000

All four profiles want exactly a Noir Togo B30 GHW and no one else in the store wants that combo. A Noir Togo B30 GHW arrives to the store. Profile D will likely get the offer for the birkin first, and if they turn it down, profile B would likely be next. In general, all other things equal, if one wants the first bag that the store gets, one should strive for an expensive profile with varied items purchased and not mainly other bags. Bags are still better than nothing, especially the harder to sell bags, but still, not as good as other categories.
HOWEVER, there are several reasons why there could be a different outcome, and most of them concern the unpredictable human element of things. If someone is actively in the store when the bags are being allotted, that could help. If a client is from across the country, they aren’t shipping, but another client is local and could buy it in person tomorrow, that could help them. If a client has been a client longer, that could help them or if a client is newer and left a better impression with the SA, that could help them. If the SA is having a bad day and just wants to unload a bag with minimal effort, or if they’re having a great day and want to make a new client’s day, that could help the new client. If the SM is having a bad day and decides not to divy up the shipment until tomorrow when your SA isn’t working, that could hurt your chances, etc. Or the store could just decide to hold the bag for a surprise walk-in big spender and offer it to no one. If there is one true thing with H it’s that they are not very mathematically or technologically inclined in pretty much any way. It’s fashion!

TLDR - You aren’t owed a quota bag of your choice just because you’ve spent 1:1, same as no one owes you something just because you’ve bought them dinner and a drink. It’s called a relationship for a reason.

yes
Excellent

 

[HAllDay]

Again, the ratios don’t actually mean anything. You aren’t automatically “qualified” for a quota bag once you spend $10,000. It’s just an easy mark to remember for when one can have reasonable expectation of maybe being offered something soon. And if everyone in your store spends 2:1 every visit, the number for reasonable expectation goes up. There are so many other factors that are part of bag offers that it’s crazy to continually try to boil it down to a 1:1 spend.

Take four profiles:
A- new customer, zero spend
B- profile with a single purchase, an $8,000 Lindy
C- profile with a single purchase, an $8,000 Constance
D- profile with a bunch of things purchased adding up to $8,000

All four profiles want exactly a Noir Togo B30 GHW and no one else in the store wants that combo. A Noir Togo B30 GHW arrives to the store. Profile D will likely get the offer for the birkin first, and if they turn it down, profile B would likely be next. In general, all other things equal, if one wants the first bag that the store gets, one should strive for an expensive profile with varied items purchased and not mainly other bags. Bags are still better than nothing, especially the harder to sell bags, but still, not as good as other categories.
HOWEVER, there are several reasons why there could be a different outcome, and most of them concern the unpredictable human element of things. If someone is actively in the store when the bags are being allotted, that could help. If a client is from across the country, they aren’t shipping, but another client is local and could buy it in person tomorrow, that could help them. If a client has been a client longer, that could help them or if a client is newer and left a better impression with the SA, that could help them. If the SA is having a bad day and just wants to unload a bag with minimal effort, or if they’re having a great day and want to make a new client’s day, that could help the new client. If the SM is having a bad day and decides not to divy up the shipment until tomorrow when your SA isn’t working, that could hurt your chances, etc. Or the store could just decide to hold the bag for a surprise walk-in big spender and offer it to no one. If there is one true thing with H it’s that they are not very mathematically or technologically inclined in pretty much any way. It’s fashion!

TLDR - You aren’t owed a quota bag of your choice just because you’ve spent 1:1, same as no one owes you something just because you’ve bought them dinner and a drink. It’s called a relationship for a reason.

@acrowcounted, you could teach a university course on "HERMES 101" and I would still fail even though it's all spelled out for us!

(But thank you for this post.)

 

[Ceeje89]

@acrowcounted, you could teach a university course on "HERMES 101" and I would still fail even though it's all spelled out for us!

(But thank you for this post.)

I would love to attend that class!

 

[maxroxxherhandbags]

Again, the ratios don’t actually mean anything. You aren’t automatically “qualified” for a quota bag once you spend $10,000. It’s just an easy mark to remember for when one can have reasonable expectation of maybe being offered something soon. And if everyone in your store spends 2:1 every visit, the number for reasonable expectation goes up. There are so many other factors that are part of bag offers that it’s crazy to continually try to boil it down to a 1:1 spend.

Take four profiles:
A- new customer, zero spend
B- profile with a single purchase, an $8,000 Lindy
C- profile with a single purchase, an $8,000 Constance
D- profile with a bunch of things purchased adding up to $8,000

All four profiles want exactly a Noir Togo B30 GHW and no one else in the store wants that combo. A Noir Togo B30 GHW arrives to the store. Profile D will likely get the offer for the birkin first, and if they turn it down, profile B would likely be next. In general, all other things equal, if one wants the first bag that the store gets, one should strive for an expensive profile with varied items purchased and not mainly other bags. Bags are still better than nothing, especially the harder to sell bags, but still, not as good as other categories.
HOWEVER, there are several reasons why there could be a different outcome, and most of them concern the unpredictable human element of things. If someone is actively in the store when the bags are being allotted, that could help. If a client is from across the country, they aren’t shipping, but another client is local and could buy it in person tomorrow, that could help them. If a client has been a client longer, that could help them or if a client is newer and left a better impression with the SA, that could help them. If the SA is having a bad day and just wants to unload a bag with minimal effort, or if they’re having a great day and want to make a new client’s day, that could help the new client. If the SM is having a bad day and decides not to divy up the shipment until tomorrow when your SA isn’t working, that could hurt your chances, etc. Or the store could just decide to hold the bag for a surprise walk-in big spender and offer it to no one. If there is one true thing with H it’s that they are not very mathematically or technologically inclined in pretty much any way. It’s fashion!

TLDR - You aren’t owed a quota bag of your choice just because you’ve spent 1:1, same as no one owes you something just because you’ve bought them dinner and a drink. It’s called a relationship for a reason.

Amen to all the above! Your post tells it like it is.

 

[lilmermaid264]

Again, the ratios don’t actually mean anything. You aren’t automatically “qualified” for a quota bag once you spend $10,000. It’s just an easy mark to remember for when one can have reasonable expectation of maybe being offered something soon. And if everyone in your store spends 2:1 every visit, the number for reasonable expectation goes up. There are so many other factors that are part of bag offers that it’s crazy to continually try to boil it down to a 1:1 spend.

Take four profiles:
A- new customer, zero spend
B- profile with a single purchase, an $8,000 Lindy
C- profile with a single purchase, an $8,000 Constance
D- profile with a bunch of things purchased adding up to $8,000

All four profiles want exactly a Noir Togo B30 GHW and no one else in the store wants that combo. A Noir Togo B30 GHW arrives to the store. Profile D will likely get the offer for the birkin first, and if they turn it down, profile B would likely be next. In general, all other things equal, if one wants the first bag that the store gets, one should strive for an expensive profile with varied items purchased and not mainly other bags. Bags are still better than nothing, especially the harder to sell bags, but still, not as good as other categories.
HOWEVER, there are several reasons why there could be a different outcome, and most of them concern the unpredictable human element of things. If someone is actively in the store when the bags are being allotted, that could help. If a client is from across the country, they aren’t shipping, but another client is local and could buy it in person tomorrow, that could help them. If a client has been a client longer, that could help them or if a client is newer and left a better impression with the SA, that could help them. If the SA is having a bad day and just wants to unload a bag with minimal effort, or if they’re having a great day and want to make a new client’s day, that could help the new client. If the SM is having a bad day and decides not to divy up the shipment until tomorrow when your SA isn’t working, that could hurt your chances, etc. Or the store could just decide to hold the bag for a surprise walk-in big spender and offer it to no one. If there is one true thing with H it’s that they are not very mathematically or technologically inclined in pretty much any way. It’s fashion!

TLDR - You aren’t owed a quota bag of your choice just because you’ve spent 1:1, same as no one owes you something just because you’ve bought them dinner and a drink. It’s called a relationship for a reason.

Your comments are very insightful and interesting. I lol'd at the relationship bit, so true! I just started on this hermes journey, and just started to buy a few things from my SA. She is a really delightful person, and I feel like I'm pestering her with my dumb requests. But I appreciate her time and her jokes. I do believe that a relationship with an SA can be a good one.

 

[H Ever After]

Again, the ratios don’t actually mean anything. You aren’t automatically “qualified” for a quota bag once you spend $10,000. It’s just an easy mark to remember for when one can have reasonable expectation of maybe being offered something soon. And if everyone in your store spends 2:1 every visit, the number for reasonable expectation goes up. There are so many other factors that are part of bag offers that it’s crazy to continually try to boil it down to a 1:1 spend.

Take four profiles:
A- new customer, zero spend
B- profile with a single purchase, an $8,000 Lindy
C- profile with a single purchase, an $8,000 Constance
D- profile with a bunch of things purchased adding up to $8,000

All four profiles want exactly a Noir Togo B30 GHW and no one else in the store wants that combo. A Noir Togo B30 GHW arrives to the store. Profile D will likely get the offer for the birkin first, and if they turn it down, profile B would likely be next. In general, all other things equal, if one wants the first bag that the store gets, one should strive for an expensive profile with varied items purchased and not mainly other bags. Bags are still better than nothing, especially the harder to sell bags, but still, not as good as other categories.
HOWEVER, there are several reasons why there could be a different outcome, and most of them concern the unpredictable human element of things. If someone is actively in the store when the bags are being allotted, that could help. If a client is from across the country, they aren’t shipping, but another client is local and could buy it in person tomorrow, that could help them. If a client has been a client longer, that could help them or if a client is newer and left a better impression with the SA, that could help them. If the SA is having a bad day and just wants to unload a bag with minimal effort, or if they’re having a great day and want to make a new client’s day, that could help the new client. If the SM is having a bad day and decides not to divy up the shipment until tomorrow when your SA isn’t working, that could hurt your chances, etc. Or the store could just decide to hold the bag for a surprise walk-in big spender and offer it to no one. If there is one true thing with H it’s that they are not very mathematically or technologically inclined in pretty much any way. It’s fashion!

TLDR - You aren’t owed a quota bag of your choice just because you’ve spent 1:1, same as no one owes you something just because you’ve bought them dinner and a drink. It’s called a relationship for a reason.

This is the best post ever regarding this topic!

 

[litostar]

Again, the ratios don’t actually mean anything. You aren’t automatically “qualified” for a quota bag once you spend $10,000. It’s just an easy mark to remember for when one can have reasonable expectation of maybe being offered something soon. And if everyone in your store spends 2:1 every visit, the number for reasonable expectation goes up. There are so many other factors that are part of bag offers that it’s crazy to continually try to boil it down to a 1:1 spend.

Take four profiles:
A- new customer, zero spend
B- profile with a single purchase, an $8,000 Lindy
C- profile with a single purchase, an $8,000 Constance
D- profile with a bunch of things purchased adding up to $8,000

All four profiles want exactly a Noir Togo B30 GHW and no one else in the store wants that combo. A Noir Togo B30 GHW arrives to the store. Profile D will likely get the offer for the birkin first, and if they turn it down, profile B would likely be next. In general, all other things equal, if one wants the first bag that the store gets, one should strive for an expensive profile with varied items purchased and not mainly other bags. Bags are still better than nothing, especially the harder to sell bags, but still, not as good as other categories.
HOWEVER, there are several reasons why there could be a different outcome, and most of them concern the unpredictable human element of things. If someone is actively in the store when the bags are being allotted, that could help. If a client is from across the country, they aren’t shipping, but another client is local and could buy it in person tomorrow, that could help them. If a client has been a client longer, that could help them or if a client is newer and left a better impression with the SA, that could help them. If the SA is having a bad day and just wants to unload a bag with minimal effort, or if they’re having a great day and want to make a new client’s day, that could help the new client. If the SM is having a bad day and decides not to divy up the shipment until tomorrow when your SA isn’t working, that could hurt your chances, etc. Or the store could just decide to hold the bag for a surprise walk-in big spender and offer it to no one. If there is one true thing with H it’s that they are not very mathematically or technologically inclined in pretty much any way. It’s fashion!

TLDR - You aren’t owed a quota bag of your choice just because you’ve spent 1:1, same as no one owes you something just because you’ve bought them dinner and a drink. It’s called a relationship for a reason.

This is wonderful! It’s like the summary for newbies haha I think it may have been discussed before but would you also be able to shed some light on how SA essentially gets a bag / bag rotation? I know lots are involved such as possibly SA performance, whether the SA was off, etc. But a summary with your wisdom if you don’t mind would be awesome! TIA!

 

[acrowcounted]

This is wonderful! It’s like the summary for newbies haha I think it may have been discussed before but would you also be able to shed some light on how SA essentially gets a bag / bag rotation? I know lots are involved such as possibly SA performance, whether the SA was off, etc. But a summary with your wisdom if you don’t mind would be awesome! TIA!

There is no set way. It varies vastly by store and circumstance, and often highly influenced by the client’s relationship to the store (ie if you spend enough, everyone will know which bag you want and it will be allocated to you more so than allocated to your SA to offer it to you, if that makes sense). I’m a firm believer that there are no “best SAs” when it comes to bag offers because they all get access to bags and they all have to ultimately get approval from the SM to offer it to a specific client. I don’t believe that one should ever worry about the “SA’s performance” within the store because it all evens out. From the store’s perspective, a superstar SA is one with a lot of sales....but logically following from that, if they have a lot of sales it’s because they have a lot of high spending clients. So yes, maybe they get access to more bags, but unless you’re a max spender, it’s not doing you any favors. Same for a new or “lesser tier” SA...sure they may get fewer bags but thats because they have fewer clients and fewer big spenders, perhaps. So as an individual client, you’re either 1 of 100 clients fighting over tens bags, or 1 of 10 clients fighting over one bag (just to make the numbers easy). It’s all the same.
Anyway, I don’t believe even the individual stores have a set way to distribute bags. In most cases, each SA gets to make their best case for their client for each bag and then the SM makes a progression list of “Susan can offer it to Ms. Smith first, if she declines, Julie can offer it to Ms. Jones, if she declines...”. If the bag isn’t the hottest model where SAs are fighting over it (ie not a Kelly Mini, B/K25) the store might do a round robin style where each SA in turn gets a set number of bags based on their client list and then the SAs can trade among themselves (with SM approval). Sometimes, especially for the larger harder to sell bags, especially exotics, they’ll just keep them in the back and any SA that can make the sale to an in person client, can do so. Stores also sometimes get surprise deliveries that they had no prior knowledge of and for these, especially if it’s near the end of a sales period, they might let the currently in store SAs take first crack at getting the items sold. All US stores probably do a little bit of all of the above.
Also, don’t forget that some stores more than others, focus on getting direct podium orders from their longest term clients and thus a bag will be basically earmarked for someone in particular before it’s even shipped to the store. But again these are usually reserved for the highest spending/longest term/most favored clients, regardless of who their SA is. In the end, it all really comes down to client vs client within the store, rather than anything about the SA.

 

[litostar]

There is no set way. It varies vastly by store and circumstance, and often highly influenced by the client’s relationship to the store (ie if you spend enough, everyone will know which bag you want and it will be allocated to you more so than allocated to your SA to offer it to you, if that makes sense). I’m a firm believer that there are no “best SAs” when it comes to bag offers because they all get access to bags and they all have to ultimately get approval from the SM to offer it to a specific client. I don’t believe that one should ever worry about the “SA’s performance” within the store because it all evens out. From the store’s perspective, a superstar SA is one with a lot of sales....but logically following from that, if they have a lot of sales it’s because they have a lot of high spending clients. So yes, maybe they get access to more bags, but unless you’re a max spender, it’s not doing you any favors. Same for a new or “lesser tier” SA...sure they may get fewer bags but thats because they have fewer clients and fewer big spenders, perhaps. So as an individual client, you’re either 1 of 100 clients fighting over tens bags, or 1 of 10 clients fighting over one bag (just to make the numbers easy). It’s all the same.
Anyway, I don’t believe even the individual stores have a set way to distribute bags. In most cases, each SA gets to make their best case for their client for each bag and then the SM makes a progression list of “Susan can offer it to Ms. Smith first, if she declines, Julie can offer it to Ms. Jones, if she declines...”. If the bag isn’t the hottest model where SAs are fighting over it (ie not a Kelly Mini, B/K25) the store might do a round robin style where each SA in turn gets a set number of bags based on their client list and then the SAs can trade among themselves (with SM approval). Sometimes, especially for the larger harder to sell bags, especially exotics, they’ll just keep them in the back and any SA that can make the sale to an in person client, can do so. Stores also sometimes get surprise deliveries that they had no prior knowledge of and for these, especially if it’s near the end of a sales period, they might let the currently in store SAs take first crack at getting the items sold. All US stores probably do a little bit of all of the above.
Also, don’t forget that some stores more than others, focus on getting direct podium orders from their longest term clients and thus a bag will be basically earmarked for someone in particular before it’s even shipped to the store. But again these are usually reserved for the highest spending/longest term/most favored clients, regardless of who their SA is. In the end, it all really comes down to client vs client within the store, rather than anything about the SA.

Thank you soooo much for the insight and intel and taking the time to respond to my question! Please where can I sign up to this 1:1 H seminar you will be holding hopefully in the near future haha

 

[HAllDay]

I have a friend (I swear this is not coming from me!) who is under the impression that there are more offers around V-day/Lunar New Year. I don't believe this is the case, right?

Also, I know this question has been asked before-- but does spending carry over from the previous year? Or is it a "just depends" answer just like everything else with Hermes?

 

[acrowcounted]

I have a friend (I swear this is not coming from me!) who is under the impression that there are more offers around V-day/Lunar New Year. I don't believe this is the case, right?

Also, I know this question has been asked before-- but does spending carry over from the previous year? Or is it a "just depends" answer just like everything else with Hermes?

In the USA, your spending all goes into your customer profile which is continuous throughout your relationship with the brand. Bag offers are made as bags arrive to the stores. It may so happen that those two calendar events line up nicely with the end of the after Christmas lull, but that would just be happenstance. They don’t hold large inventory surpluses just to be able to offer for a holiday date.

 

[HAllDay]

In the USA, your spending all goes into your customer profile which is continuous throughout your relationship with the brand. Bag offers are made as bags arrive to the stores. It may so happen that those two calendar events line up nicely with the end of the after Christmas lull, but that would just be happenstance. They don’t hold large inventory surpluses just to be able to offer for a holiday date.

Thank you @acrowcounted. I didn't think they held inventory or make more bags just to offer them around V-day/Lunar New Year. She's also under the impression that Mother's Day is another holiday with more offers. Hermes doesn't seem to work like the other fashion houses where they market their brand around these holidays just to drive more sales.

 

[burka188]

Does anyone know if your spend 'resets' after each bag offer? For example if you've spent $50k in the first quarter of the year, technically would you qualify for 2 quota bags with that spend?

 

[WhiteBus]

Does anyone know if your spend 'resets' after each bag offer? For example if you've spent $50k in the first quarter of the year, technically would you qualify for 2 quota bags with that spend?

If you have been reading the recent posts carefully, you will have seen that nothing technically qualifies you for anything.
That is the way with Hermes and having a sense of entitlement only leads to disappoinment and disaffection.