Macys.com and Coach = I'm furious
- Thread starter peacocky
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
o my god that is insane!!!!!!!!!
call back demanding a supervisor over and over again i would bea tearing them a new one
you HAVE to get all your $$ back there is no WAY to let them get aaway with that crap when you didnt even get it
then call the sherman oaks one (someone said they have it) and order it from them cause then you know its there and avail!
IM SORRY STAY STRONG AND DONT BACK OFF !!!
call back demanding a supervisor over and over again i would bea tearing them a new one
you HAVE to get all your $$ back there is no WAY to let them get aaway with that crap when you didnt even get it
then call the sherman oaks one (someone said they have it) and order it from them cause then you know its there and avail!
IM SORRY STAY STRONG AND DONT BACK OFF !!!
oh how freakin crappy is that! UGH! no fair I sure do hope they get this straightened out for you!
Be firm, in control and CALM! Good idea to cool off first. Know that you are in the right, but you'll be more likely to have someone respond if you are calm. Yes, you can be pissed, you have every right to be, but be calmly pissed.
That was probably just a standard e-mail someone sent out, not relevant to your situation. I hope it works out.
wow I'M pissed for you. that is so unfair.
i hope you work it out though. don't let them make you feel like you're wrong.
stick it to them!
i hope you work it out though. don't let them make you feel like you're wrong.
stick it to them!
That's insane! I didn't think they charged until the item actually shipped? You never should have been charged, let alone they charge you and then don't refund the shipping fees for something that never shipped. Let them know that you have plenty of friends that are interested in this situation. If that's how they treat customers, then I won't continue to purchase from them.
I hate this crap - it's amazing how many companies just do not value customer service. I went through a situation with Perry Ellis where I ordered a pair of shoes for my dh and they came to him damanged, so he refused the package. They were received back by Perry Ellis on 2/21 and we got charged for them on 2/27! Then to top it off, one SA I spoke to said she'd get the chargers reversed quicker than their normal policy b/c they already had them in their possession BEFORE they charged us. She lied - it took me until 3/20 to get it back, speaking to several different reps and a nasty email to accomplish it. They did nothing as far as compensating us in any additional way (and I made it clear to the reps and in the email that not only were they going to lose a customer, but we would make sure we told our friends about the complete lack of satisfactory service we'd received, so you'd think they'd want to try and appease us in some way). Sorry to rant about that . . .
I'm glad you got the full refund, and do hope that they do something for you beyond that for the hassle.
I'm glad you got the full refund, and do hope that they do something for you beyond that for the hassle.
Wow, that is absolutely ridiculous. They owe you above and beyond simply the return of money. How about a store credit, finding you the mini skinny you want, and a huge apology!
Glad you got your shipping back!
A similar thing happened to me with costco.com on a Furla bag a few weeks ago... I sent them a nasty email and haven't heard a darn thing ever again. You'd think companies of that size would KNOW what they have in stock and what they don't.
ush:
I've never ordered from Macy's before (have never cared for Macy's actually...) and recently bought new pots and pans. They cost me $843 total and that was on a super sale. macys.com had the best deal anywhere on them.
When they arrived, the sizes of the saucepans were all incorrect. To make a long story short: the manufacturer of the pots had changed the sizes in the set and macys.com didn't show those changes but showed the original set instead... messed up all the extras I'd ordered and I had to return some for different sizes. They paid for all shipping back. (Shipping to me was free to begin with.)
I was given a $50 refund on my credit card and later received a free pot for the trouble! I didn't even ask for it!
My first and only transaction so far with them and they were great.
A similar thing happened to me with costco.com on a Furla bag a few weeks ago... I sent them a nasty email and haven't heard a darn thing ever again. You'd think companies of that size would KNOW what they have in stock and what they don't.
ush: I've never ordered from Macy's before (have never cared for Macy's actually...) and recently bought new pots and pans. They cost me $843 total and that was on a super sale. macys.com had the best deal anywhere on them.
When they arrived, the sizes of the saucepans were all incorrect. To make a long story short: the manufacturer of the pots had changed the sizes in the set and macys.com didn't show those changes but showed the original set instead... messed up all the extras I'd ordered and I had to return some for different sizes. They paid for all shipping back. (Shipping to me was free to begin with.)
I was given a $50 refund on my credit card and later received a free pot for the trouble! I didn't even ask for it!
My first and only transaction so far with them and they were great.
Really, what is wrong with people? Do they even think sometimes??? I would keep fighting it until I got a full refund and was satisfied! They would hear it from me.