I heard it's better to get the item online since it comes straight from the warehouse. most of the items available in store are not in perfect condition as what I have observed. maybe because they get to be in the stockroom or maybe some are returns too. I got poppincourt once from a store and it had some creasing and scratch on the brass. So I returned it and purchased one online. Didnt have any issues. so jo I started getting stuff online compared to going to the store.
Honestly after the manager spoke to me I just gave up. Took the last one then left. Anyways I received a call the the after sale dept and they said they are going to change the s lock and reglaze my Pallas wallet for free.