Loose stitching in brand new Rockstud bag...

[Kayceedee88]

I just bought a small Valentino Rockstud crossbody bag 10 days ago and took it out today for the first time. As I started to put my things in there, I discovered that the thread on the inner side of the bag came loose... I didn’t even overstuff it. All I put in was a coin purse, car keys and my lip balm... so disappointed in the quality of my first Valentino purchase.
I bought it in the boutique, so I guess I’ll have to bring her in for repair...Has anybody else had this happen to their Rockstud bag??

 

[Venessa84]

So sorry to see this. I only 2 Valentino bags and I haven’t had any issues. Yes please take it back and post what they say.

 

[Kayceedee88]

So sorry to see this. I only 2 Valentino bags and I haven’t had any issues. Yes please take it back and post what they say.

I brought it back to the boutique and they exchanged it for a new one since I bought it within 14 days. Glad that they have good customer service but disappointed in the quality of such an expensive bag... I hope mine was just a one-of and it won’t happen again.

 

[Venessa84]

Glad to hear there was a good outcome! I’m thinking it was just a one off. Enjoy your new bag!

 

[jbags07]

Thats wonderful they exchanged it. Have you had any issues with your new bag? The quality on my 2 Valentinos is excellent, no issues.

 

[Kayceedee88]

Thats wonderful they exchanged it. Have you had any issues with your new bag? The quality on my 2 Valentinos is excellent, no issues.

To be honest, I have not used it yet since I got the replacement. So, I can’t tell if the quality is better on the new one or not.
I love the look of my rockstud bag though.

 

[jbags07]

To be honest, I have not used it yet since I got the replacement. So, I can’t tell if the quality is better on the new one or not.
I love the look of my rockstud bag though.

I love the look of them too, and the color of yours is just beautiful

 

[chanelcandy]

i bought a little rockstud chain bag (sorry forgot what its called) and it was the last one left in the store, the stitch on the side was missing completely and i said to them can you fix it and 15 mins later someone came out with the stitch in tact. i havent used it yet but i hope i dont have any problems later on

 

[jbags07]

i bought a little rockstud chain bag (sorry forgot what its called) and it was the last one left in the store, the stitch on the side was missing completely and i said to them can you fix it and 15 mins later someone came out with the stitch in tact. i havent used it yet but i hope i dont have any problems later on

Would love to see a pic if you feel like sharing