Longchamp repair & cleaning

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#301
I shipped two of my bags via USPS priority mail and my tracking number shows that Longchamp was closed on January 14 and January 17, but then it was "tendered to a military agent on January 18th". (and the city shows as Chesterfield, NJ instead). I am concerned about my items being received. I addressed it as shown on the repair form to:
Longchamp USA
4 Applegate Dr, Ste. B
Robbinsville, NJ 08691

Has anyone else ever had this happen when they sent off a repair? This is so strange. I really hope that Longchamp received my bags. I just sent them an e-mail to inquire on this. I did pay for insurance as they suggested, but why would USPS show it was tendered to a military agent?
 
#302
paula3boys said:
I shipped two of my bags via USPS priority mail and my tracking number shows that Longchamp was closed on January 14 and January 17, but then it was "tendered to a military agent on January 18th". I am concerned about my items being received. I addressed it as shown on the repair form to:
Longchamp USA
4 Applegate Dr, Ste. B
Robbinsville, NJ 08691

Has anyone else ever had this happen when they sent off a repair? This is so strange. I really hope that Longchamp received my bags. I just sent them an e-mail to inquire on this. I did pay for insurance as they suggested, but why would USPS show it was tendered to a military agent?
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The usps is weird, I've never shipped out for repair but once I ordered something online and the morning it was supposed to be delivered it said "package arrived to p.o." and I didn't even have a p.o.! I'd contact usps if possible. In my case they had scanned it wrong and it did get delivered to me.
 
#303
lotusflowerbaum said:
The usps is weird, I've never shipped out for repair but once I ordered something online and the morning it was supposed to be delivered it said "package arrived to p.o." and I didn't even have a p.o.! I'd contact usps if possible. In my case they had scanned it wrong and it did get delivered to me.
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I would read that as it arrived to your local post office, the step before delivery to the address, so I wouldn't be worried. In my case, my package was given to a "military agent" and so I wonder why that would even be! lol. I am waiting to hear back from Longchamp Repair first then will contact the post office near them for information.
 
#304
paula3boys said:
I would read that as it arrived to your local post office, the step before delivery to the address, so I wouldn't be worried. In my case, my package was given to a "military agent" and so I wonder why that would even be! lol. I am waiting to hear back from Longchamp Repair first then will contact the post office near them for information.
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Sorry lol here is a screenshot of my tracking " available at p.o. box"

I wouldn't be too worried. But I would keep an eye out about your tracking. I wouldn't worry until 48 hours and there's no scan


PhotoGrid_1485237774366%7E2.png
 
#305
lotusflowerbaum said:
Sorry lol here is a screenshot of my tracking " available at p.o. box"

I wouldn't be too worried. But I would keep an eye out about your tracking. I wouldn't worry until 48 hours and there's no scan
View attachment 3583962
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Oh ok, yeah "available at PO box" is much different than "arrived at PO". Makes a difference!

Mine was delivered because tendered to military agent means handed over to them. There was no other scan to be made. No other process to complete in the USPS tracking services. Thankfully, I did hear back from Longchamp Repairs (they are quick to answer e-mails, less than 24 hours) and they confirmed they received both of my bags!
 
#307
I'm getting mine back without repair as they think both handles on each bag look normal, like the handles they'd use to replace. I find that hard to believe but am not paying $30 to repair handles per bag, especially the one bag I paid like $65 to get on clearance
 
#309
Hey guys, I just bought my first LC from Nordstrom and am wondering if the creases in it are normal? I know mild creases from the folding are but on the back and sides of my bag are these hard crease marks. I stuffed the bag and tried steaming the marks and they are still deep and hard/bumpy when I touch them. Did I get a dud or is this to be expected? Thanks for your help :)

IMG_1488227678.454671.jpgIMG_1488227689.613076.jpgIMG_1488227699.263699.jpg
 
#310
Whitbit said:
Hey guys, I just bought my first LC from Nordstrom and am wondering if the creases in it are normal? I know mild creases from the folding are but on the back and sides of my bag are these hard crease marks. I stuffed the bag and tried steaming the marks and they are still deep and hard/bumpy when I touch them. Did I get a dud or is this to be expected? Thanks for your help :smile:

View attachment 3618456View attachment 3618457View attachment 3618458
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the creases are normal. depending on the bag, some creases soften a lot over time altho the first one in ur pic never really go away
 
#311
Anybody know how much it costs to change the bamboo buckle on a Roseau? Recently got my hands on a fab preloved but the buckle is so full of bumps and scratches that it has to GO.
 
#312
IMG_6090.JPG Hi! I need help! My navy blue long champ bag has oil stains. The stain can be visibly seen in some parts outside the bag.. how to remove them.. please help me..
 
#315
squidgee said:
And this is a different corner of the same bag.

In the first photo you can see there are some grey areas with very slight scuffs (hard to see unless looking really closely) but when I applied the topcoat, it went into the wrinkles and darkened those spots so it looks more noticeable now.

I don't want to discourage anyone from trying the Zelikovitz product for other uses (a lot of folks sing it praises), but perhaps just for Longchamps it's better used on darker cuir bags and on brand-new, non-scuffed light leathers.
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goldfish19 said:
We have the same bag! And yes the corners got worn out pretty quickly. And i baby my bags... To a point that my hubby says its ridiculous. thank you for sharing! I guess I need to find another product to protect the corners. Or maybe I should just accept the fact that the LP cuirs are delicate. The camel and red (smooth ones) also scuff easily.
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seton said:
thx for sharing. I do see a correlation between the Bal and LPC lovers. :smile:
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goldfish19 said:
The problem with having it repaired is that I am pretty sure it's going to scuff just as easily. My local leather shop can only recolor the corners. It's not very obvious so I really don't mind. Even light-colored balenciagas scuff easily.
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This is the thread that I am looking for! I bought a Cuir Bag in Black. On the 1st day of using it, it got rubbing on the corner same as the one in this pic. I reached out to LC and they replaced the bag. Then, I used the replacement bag. Same thing happened! It got rubbing on one corner. It is the corner that rubbed on my jeans when carrying the bag. I already contacted LC & wait for their feedback but I am pretty sure that if they allow to replace the bag again, this would still happen. They do not allow return and refund so my only option is to accept that the bag needs extra TLC. I checked the purseforum and saw this Z-coat on corners.

Do you suggest applying this on the rubbed corner to prevent further damage? I am afraid the corners would have holes in the corners after some time.

Do you also suggest putting Z-coat on other corners that do not have damage for protection?

Will LC customer service no longer entertain my queries or future repairs needed in the bag if I put Z-coat?
 

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