I think the problem is that Loewe honestly isn't popular enough normally to warrant that much of an investment on their backend. I mean the only times I've seen a queue at Loewe were the Ghibli launches and once during a sale period (but really that's due more to COVID-19 measures than anything), and generally everything else they have released has not been flying off the shelves in this manner.I received shipping confirmation for the Boh yellow scarfHoping the other item - Boh cardholder - doesn't get cancelled because I think I snagged one of the last ones (it was sold out and then one became available again briefly). Fingers crossed....
Sorry to hear about the stressful experiences that other people are going through. It's been a less than "luxury" experience. Loewe should have invested more in their e-commerce platform, particularly after the Totoro launch. They should have anticipated the demand for the Spirited Away collection.
Loewe x Spirited Away
- Thread starter Logic
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Yes it is a really nice and unique bag. It holds a lot of things and does not look chunky. I also love the small balloon bag I got from Paula Ibiza collection which I used very often and loved. I wish Loewe would do some Studio Ghibli piece on the balloon bag some day.
Believe it or not, I have not used that basket bag since. It's sitting on shelf from day one. I had multiple beach trips last year and it's very hard to pack the basket bag on the luggage without fear of damaging the shape, or it's taking too much space. Also I couldn't use it locally as it's mostly cold where I am. So as far as the bag standing on the shelf, it's holding up. Haha.
Received a shipping notification for the mini mint soot puzzle. Hope everyone gets their items shipped too!
I waited for an unreasonable amount of time in line at the nyc store, but got the susuwatari puzzle bag with all the bells and whistles. Did not win scratch off. Couldn't get anything online, though I tried.
I have now received tracking numbers for 3 items.
And reading this, I now get why the 4th item was cancelled. I thought the cancellation message was very bizarre as it says that the order was cancelled because “the payment could not be processed). Now I understand.
I don’t think this was made clear in the website or emails?
And reading this, I now get why the 4th item was cancelled. I thought the cancellation message was very bizarre as it says that the order was cancelled because “the payment could not be processed). Now I understand.
I don’t think this was made clear in the website or emails?
They actually did one in last year’s collection- a susuwatari balloon bag in small and regular size with canvas.
So thankful for this thread it’s my first Studio Ghibli collab and Loewe purchase. I ordered three items but all three had a duplicate since the website glitched and only let me order two (I figured I could return the doubles and didn’t want the items to sell out). I thought from someone’s post on the first page that we could order a maximum of two same units and 5 different items? I’m so scared my order will cancel as my country doesn’t have the launch in franchise stores
. Should I email and try to cancel the duplicates so they don’t cancel my whole order ?
So thankful for this thread it’s my first Studio Ghibli collab and Loewe purchase. I ordered three items but all three had a duplicate since the website glitched and only let me order two (I figured I could return the doubles and didn’t want the items to sell out). I thought from someone’s post on the first page that we could order a maximum of two same units and 5 different items? I’m so scared my order will cancel as my country doesn’t have the launch in franchise stores
You could try to email them, doesn't hurt, but from my own experience didn't seem like they could catch things in time. My second order was two of the same scarf due to the buggy website, I emailed customer service right after I got the confirmation but they didn't reply until well after they shipped both scarves. They said I could just refuse one of the shipments (the scarves shipped separately) and they'd refund on receipt back to them, seemed pretty relaxed about the duplicate order having processed.
I received mine at 1am. My husband has not received his even though he completed his transaction before me. We are in Singapore.No movement at all on the order I have still. Is there anyone that has gotten a tracking email from Asia? I'm almost thinking they haven't gotten to our continent yet
Phew thank you and thank goodness! I’m glad to hear yours shipped!
Hoping mine goes through and so sorry to all those who’ve had cancellationsPhew thank you and thank goodness! I’m glad to hear yours shipped!
If someone else had multiple items over 5 on a single order maybe they can chime in, that'd be most similar to your situation. What does your order details page say? Is everything "being processed"?
I got my tracking number for the susuwatari coin pouch ordered 32min after presale is launched. The susuwatari charm is also shipped, ordered slightly less than an hour after presale started!
Both are single-item orders!
Both are single-item orders!
Yes status says “being processed,” no tracking details/confirmation email yet but received the initial “your order has been received” email. On my bank statement it says pending but confirmed with my back that it went through. So maybe… hopefully!