Loewe x Spirited Away
- Thread starter Logic
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I’m sure if we knew earlier that mytheresa is stocking some items we would have just gone straight over. I often buy from them and their service is IMPECCABLE. Efficient in processing orders and delivery, equally quick in picking up returns and processing refunds. Seamless online luxury shopping experience! In other words, something that LOEWE has to learn when it comes to e-commerce
Yes certainly. I am very disappointed although I have been a long time Loewe customer myself.
I called the customer service and found out that they cannot accept more than 3 transactions per account per day. So the rest automatically got cancelled.
Also they could not accept the purchase of two of the same items.
They said they stated this clearly. I could not see where it was.
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Yup, got that email, with all the items listed....
I'm going to stop being a little anxiety/type A ball and just wait.
Welp, so I'm guessing the problem might be I accidentally ordered two of a single item - because of the lag.....and had 4 unique items total?
Well, that sucks.
Ah, thanks for that! Maybe I'll save myself the trip then because the OC is still an hour's drive away for me.
My soot charm was shipped! So happy that my entire order was processed and shipped and can't wait to show you all. But I am also very disappointed to hear how the process was so unfruitful and frustrating for many of us, especially hearing of your experience @Tarochan with the clear lack of communication. I'm very sorry that you are all going through this!
Welp, so I'm guessing the problem might be I accidentally ordered two of a single item - because of the lag.....and had 4 unique items total?
Well, that sucks.
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It's indeed very easy to accidentally adding two and very hard to remove from cart given the lag. I didn't purchase any two of same item, but I hurried to check out and so my order became separated instead of one transaction.
My SA in Madrid told me they are expecting more RTW coming next week so some items wil be restocked.
Well, that sucks.
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It's indeed very easy to accidentally adding two and very hard to remove from cart given the lag. I didn't purchase any two of same item, but I hurried to check out and so my order became separated instead of one transaction.
My SA in Madrid told me they are expecting more RTW coming next week so some items wil be restocked.
My cookie pouch shipped but I’m still waiting on the mint flamenco shipping notice….
Yet a bunch of us were able to purchase 2 of the same items... The only mention I saw of a prohibition of 2+ quantity on same item was a poster here talking with their SA. In my first order (which hasn't shipped
yet but it's still in stock so I'm not that concerned) the website let me add 3 Otori-sama puzzles before I spent 5 minutes waiting for them to delete back down to 1.Also an Aogaeru Amazona came back in stock apparently (US Loewe site) if someone is quick!
I just received a tracking number for Soot/Susuwatari charm in classic calfskin! I had a single item order that was placed only 30 minutes after pre-sale started for reference.
Re-placed an order for the fleece jacket that got cancelled. It came back in stock but not holding my breath. What a mess… oh well, first world problems
Hi everybody ! I just wanted to thank all of you for all the messages, testimonies and help 
I went through all the mess on yesterday pre launch, I ordered the mint mini puzzle at 17:50 after one hour trying, receive the confirmation email just after. And this morning woke up to a cancellation email from Loewe. I managed to contact the Bon Marché in Paris and fortunately managed to snatch the mint puzzle, the assistant was really helpful and they will sent it to me directly ( distance shipping ). Thank you again it really helped me to read all of your messages the last days to feel less alone in the adventure ! I will post picture of the bag when I receive it. Also did anybody ordered the Chihiro Hammock, it seems so beautiful I was just thinking it might be to big for me
I went through all the mess on yesterday pre launch, I ordered the mint mini puzzle at 17:50 after one hour trying, receive the confirmation email just after. And this morning woke up to a cancellation email from Loewe. I managed to contact the Bon Marché in Paris and fortunately managed to snatch the mint puzzle, the assistant was really helpful and they will sent it to me directly ( distance shipping ). Thank you again it really helped me to read all of your messages the last days to feel less alone in the adventure ! I will post picture of the bag when I receive it. Also did anybody ordered the Chihiro Hammock, it seems so beautiful I was just thinking it might be to big for meI finally got my third shipment notification and all my items have shipped- breathing out a sigh of relief but also can’t believe what some of you have gone through!!
Even though my mytheresa order shipped this morning, my Loewe order still hasn't emailed me a shipping confirmation :/ All I ordered was a soot sprite stud charm FYI
Really hope it doesn't get canceled.. I spent an hour last night looking at potential handbags I could attach it to. Ended up falling in love with the Celine Triomphe Shoulder Bag in Peony. Just imagine the charm sitting on the shoulder strap
Really hope it doesn't get canceled.. I spent an hour last night looking at potential handbags I could attach it to. Ended up falling in love with the Celine Triomphe Shoulder Bag in Peony. Just imagine the charm sitting on the shoulder strap
