Hi all, I also use Rakuten to save at NM as some has mentioned here, but downside is not being able to see the bag in person. I made a purchase, but not happy with the one I received and just want to exchange for the exact same item in the store. However, i was told this may be processed as a return even though it’s still the same transaction on my credit card. I wasn’t really getting a clear answer, so wondering if anyone on here has had an experience in doing this and whether or not the cash back will stick?