so coach will repair a bag? because my hamptons weekend scribble tote is getting frayed/sratched up on all four bottom corners, and i bought it online(coach.com0 so it's authentic and all, if i sent it to them, what do I need to do, how much does it cost, and do you think they could clean it too? just wondering because i don't want it to actually rip a hole in the corners and not be able to use it (and i've actually been very careful with her!)