If it is already showing a defect you should take it back to
coach for repair or refund. I have 2 baby sage bags and I've carried one of them quite a lot and so far no problems; but I rarely carry it by the handles.
I carry it as a shoulder bag, below are the instructions for shortening the long strap to turn it into a shoulder bag. Just in case you want to switch off and not use the handles so much.
instructions for shortening the long strap on a kristin satchel (sage) to turn it into a shoulder bag:
- Unhook both ends of the adjustable crossbody strap and remove it from the bag
- Unbuckle the strap so that it separates into 2 parts
- Pick up the long part and clip it to the ring on 1 side of the bag
- Thread the long strap through the ring on the other side of the bag
- Pick up the short piece and rebuckle it to the long piece of the strap
- Clip the buckled short end to the same side of the bag where the long piece is clipped
- Adjust the length of the new "shoulder strap" as needed by changing the buckle hole used