I had a very similar online purchase experience, same bag and all, except for me the first issue was the leather on the bottom. It had a weird, thin bit, which looked like it could tear at any moment. I queried it with the store, and they sent me pics of another one they had in stock, so I agreed to send it back, at my expense, for an exchange. Upon receiving the replacement, it was absolutely not the same one as the picture they sent, and it had a large scratch on the back. They paid for the return shipping for that one, I asked for a refund instead and thought that perhaps a designer handbag was not for me.
I did end up taking another chance though, as I later saw it on sale at a local department store. I still had to purchase online, but thankfully the one I received was perfect.
I hope you were able to get a good quality one eventually! It really is such a lovely bag, especially in the grey.
I did end up taking another chance though, as I later saw it on sale at a local department store. I still had to purchase online, but thankfully the one I received was perfect.
I hope you were able to get a good quality one eventually! It really is such a lovely bag, especially in the grey.