Need some advice. Today I just received the Manhattan GM I won on Ebay. I was sooo excited but then when I opened the bag, I was shocked...
In the auction it was described as brand new, pristine condition except for 2 pen marks inside. I looked at pics and in the pics, the hardware looked pretty good, and there didn't appear to be any marks on the vachetta or canvas. I asked the seller if there were any marks and he said no, the bag was in excellent condition. I asked if the piping on the bottom was worn, and he said no. Thhe pics didn't show any ware either.
I got the bag and oh my.... it looks old older than it did in the pics for some reason. The vachetta is much darker than it appeared in the pics (he even claimed it was a light honey but it's def medium at least). There's pen marks and water marks on the vachetta, while he claimed it was totally clean, with no marks! In the pics, I didn't notice these marks. Probably due to the lighting...
I filed a claim with ebay & notified my credit card company. The seller responded saying that he'd refund me $150 but no more... I paid much more for the bag though I'm so sad, I was really excited about this bag you guys
What should I do??? I've never been in a situation like this before... the ebay rep gave me the impression that if the seller didn't work things out with me, then ebay would take care of it. I don't know if I can believe that... Any advice? Has anyone else had a similar experience?
I need that money back; otherwise I won't be getting this bag anytime soon...
arg... I'm so frustrated! Help!
In the auction it was described as brand new, pristine condition except for 2 pen marks inside. I looked at pics and in the pics, the hardware looked pretty good, and there didn't appear to be any marks on the vachetta or canvas. I asked the seller if there were any marks and he said no, the bag was in excellent condition. I asked if the piping on the bottom was worn, and he said no. Thhe pics didn't show any ware either.
I got the bag and oh my.... it looks old older than it did in the pics for some reason. The vachetta is much darker than it appeared in the pics (he even claimed it was a light honey but it's def medium at least). There's pen marks and water marks on the vachetta, while he claimed it was totally clean, with no marks! In the pics, I didn't notice these marks. Probably due to the lighting...
I filed a claim with ebay & notified my credit card company. The seller responded saying that he'd refund me $150 but no more... I paid much more for the bag though I'm so sad, I was really excited about this bag you guys
What should I do??? I've never been in a situation like this before... the ebay rep gave me the impression that if the seller didn't work things out with me, then ebay would take care of it. I don't know if I can believe that... Any advice? Has anyone else had a similar experience?
I need that money back; otherwise I won't be getting this bag anytime soon...
arg... I'm so frustrated! Help!