I returned it - no return ship costs. Then went to check out the red one at
Nordies. The handle issue was the same. It seems like on some of the handles the leather twists around, and on others it does not. The red one on the shelf had a ton of fingernail scratches, so that will just happen to that leather. I am ok with that, just not when I receive it brand new. They also had the dark brown, which was gorgeous, and did not have as many scratches. The dark brown leather seemed slightly different...a bit more wrinkly and seemed like it had slightly more sheen.
I am going to enjoy my tote for a while and ponder the satchel. I will be in NY next week, and plan to go to the Frye store in Soho for some boots. I will revisit the satchel there, and hopefully can see all the colors at once.