Hello, does anyone know if Jimmy Choo offers reparation service? Is it complementary or they charge for it?
I bought my wedding Choos directly from their website almost 5 years ago, I wore them only for my wedding, and max 5 times afterwards... I kept them in their original box, in dust bags and stuffing paper to "keep" the shape. Since I moved recently, when I was unpacking my shoes, I was shocked to see that leather actually peeled off from both shoes on the inner side! This never happened to me, not even with cheap Zara shoes. I'm so so so disappointed in the quality... Needles to say that they served me only for reception/ceremonies, I never danced in them, I was really careful (and I can't wear heels for long).
Since I do not wanna get rid of them (sentimental reasons of course), I would like to get them repaired. It bothers me too much to look at shoes in this shape...
I bought my wedding Choos directly from their website almost 5 years ago, I wore them only for my wedding, and max 5 times afterwards... I kept them in their original box, in dust bags and stuffing paper to "keep" the shape. Since I moved recently, when I was unpacking my shoes, I was shocked to see that leather actually peeled off from both shoes on the inner side! This never happened to me, not even with cheap Zara shoes. I'm so so so disappointed in the quality... Needles to say that they served me only for reception/ceremonies, I never danced in them, I was really careful (and I can't wear heels for long).
Since I do not wanna get rid of them (sentimental reasons of course), I would like to get them repaired. It bothers me too much to look at shoes in this shape...