Oh no, how awful! That should not happen! Does the boutique where you bought them have a good refund/exchanges policy? I would try there first to see if they will help with repairs.
Isabel Marant Boots thread!
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Oh no, how awful! That should not happen! Does the boutique where you bought them have a good refund/exchanges policy? I would try there first to see if they will help with repairs.
Hm... I bought them from net-a-porter... I have never had any problems with things from them, so i dont know how they respond to such. I guess this is the downside with buying online, it would be so much easier if i had a boutique to go to...
In my experience NAP is quite good with things like this. I had a sweater with a defect that I didn't notice right away and they sent me a new one despite it being past the return date.
I had a problem with Dickers from NAP, and they exchanged them. Depending on age, I think they'll do that or fix them for you.
I'm having a very difficult time with Matches.
They will not honour the old price of the dickers for an exchange!!! They are insisting that I pay an extra AUD$180 for the 39. No other store in the World would be this unreasonable. I have asked that my case be put to a manager but so far my request has been ignored.
Also I have noticed that on myteresa.com, when electing to ship to Australia, there are no Isabel Marant products displayed anymore.
I had a problem with Dickers from NAP, and they exchanged them. Depending on age, I think they'll do that or fix them for you.
Thank you, i guess ill start with contacting them then! I just hope its not a common problem with the dickers, as i am now in the prosess of buying a black pair as well...
Hi guys! I just wanted to drop a note here to thank everyone for 'helping' me decide on my first IMs! 
Was contemplating on getting them so I came here to read up a little more on the sizing and I learnt so much here! So in no time, I ordered my first ever pair from Net-a-porter~! Pictures now should we! 
In the box
Trying out the Beketts
Front view
Love them! I usually wear a 36 half, so I got this in FR37 and they are perfect! Alittle tight at the sides but still very comfy!
Thanks for looking and thk u once again dear Tpf-ers!
Was contemplating on getting them so I came here to read up a little more on the sizing and I learnt so much here! So in no time, I ordered my first ever pair from Net-a-porter~! Pictures now should we! In the box
Trying out the Beketts
Front view
Love them! I usually wear a 36 half, so I got this in FR37 and they are perfect! Alittle tight at the sides but still very comfy!
Thanks for looking and thk u once again dear Tpf-ers!
I can't believe matches wants you to pay the difference for an exchange!
They shouldn't be allowed to do this! I'm sure there's a policy somewhere that states they can't do this!
What's going on with IM and Australian customers?! It's starting to put me off buying future IM items
So now mytherese won't ship items to Australia??
Guess no dickers for me! Refuse to pay inflated price for Australian customers!
Any ideal as how to waterproof the Cuba/cleane boots? I heard the spots may run if you spray them with apple guard? Anybody with any experince with this?
I love them, but if i can only wear them in nice weather they will not be used that much here in norway...
I love them, but if i can only wear them in nice weather they will not be used that much here in norway...
^That's a lovely color! Dickers are by far the most comfortable heeled boot I have ever owned and they go with just about everything.
I can't believe matches wants you to pay the difference for an exchange!
They shouldn't be allowed to do this! I'm sure there's a policy somewhere that states they can't do this!
What's going on with IM and Australian customers?! It's starting to put me off buying future IM items
So now mytherese won't ship items to Australia??
Guess no dickers for me! Refuse to pay inflated price for Australian customers!
Finally a supervisor got back to me and she was a little more reasonable. She suggested that I buy the size larger for the new higher RRP and then once I confirm that I am keeping them, they will pay the difference back to my CC.
What do you all think? Can I trust that they will do that? I feel a little bit uncomfortable.
I think Australians should just boycott IM.
I noticed on the Matches website that if you select shipping to New Zealand the price goes back down
(not that I want New Zealander's to be ripped off too, but this seems so unfair!!!).I don't have these shoes, but I have never had problems with spray on water-proofer. Maybe just try in a small area on the back of the heel to see how you go?
Finally a supervisor got back to me and she was a little more reasonable. She suggested that I buy the size larger for the new higher RRP and then once I confirm that I am keeping them, they will pay the difference back to my CC.
What do you all think? Can I trust that they will do that? I feel a little bit uncomfortable.
I think Australians should just boycott IM.
I noticed on the Matches website that if you select shipping to New Zealand the price goes back down
If you have written proof (e-mail) of them promising to pay you back the difference I would feel pretty comfortable going ahead with it. I had some problems with Mathces' customer care too but in the end they came through nicely. Hopefully there won't be any more bumps in the road with your order!