I'm sorry this is happening to you. I have had many problems with FedEx in the last year, so bad that now I will request another company when purchasing from a store that uses them. I too was at home waiting all day when I called. The facility site said they had tried to deliver already! ( Which if you knew where I live is impossible for me to not know, I am the only house on my road!! How could I miss a huge FedEx truck?) To put it mildly I was outraged!
I would call customer service tell them you want a specific time and
hound them until all they want to do is drop off your package. I called every hour on the hour and if I got a snotty service person I asked for their supervisor. Sorry this is so long, the service people tell you they can't give you a time, but hound them, they can. They just don't want the hastle of calling the driver to find out his location. I also filed a complaint, as I was there at the house and the driver was lying. Again I feel terrible that you have to put up with this too. I know it is a pain but for me it was a lesson to never use FedEx again...
On a better note; I never did get an email from La Garconne but my package did arrive!! I will pot pics tomorrow in daylight!!