This needs to go back. My gut says they will replace the whole bag, but that is variable from store to store. It would be very difficult for them to argue with that much damage in four months though. Wow.Anyone having issue with neo noe? This bag was bought in the beginning of the year and the glazing is peeling and the inner zipper pocket on the under side started to fray. Also there discoloration on the snap button of the strap. Only used the bag for maximum 4 months.