I received my Odeon MM yesterday and while I love the bag, I almost immediately noticed a strange straight line running up and down the front. Upon closer inspection, it looked and felt like some kind of error was made during the coating process. The line is raised, almost like a scar. I could not unsee it, and for $2000, you bet this bag better be flawless. This piece of canvas should have been discarded.
I called client services this morning and they are overnighting a new one to me. While the company at a high level may be very frustrating, their customer service, especially concierge, is still really good! Here's a photo I took of the front before I packed it back up.
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