"Is this Normal?" Ask about LV stitching, alignment, etc. here!

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Recently I was able to stalked PSM online but when i received it, i find the front alignments were slightly off. Being a mom to 2 toddlers and working from hone, i have no time to go to the store to inspect another PSM in person. Anyway, so my friend was able to got one for me from the store(without sending me pics first). Then i noticed the stitching was off on the left side of the bag from the back! My position now is to return both. Can you tell me if it’s the quality issue or am i being too picky?
I would definitely return I have the same issue...2 PSM later still have problems. I’m waiting on my 3rd one. If there is still imperfections I will just give up and get something else.
 
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The New Norm.?...Very sad. These are hand made bags, that include a pair of eyes too! A tailored suit is much harder to match, due to fabric hand weight and woven patterns but it’s done. Or better yet, draperies, the ever shifting fabric, pattern matching custom drapes is very difficult. IMO the leather is not being aligned and cut properly and pattern matching is slipping. The question is why. This is one of the top Luxury Houses. Why.


Congrats on your new purchase eal76! If you are comfortable enough to overlook slight misalignment and happy with the rest of it, my sentiment would be - keep it as the next one might have some other challenges that you may not be willing to overlook. I recently got a NeoNoe in Empreinte Noir (MIF) and it also has a slight misalignment (or maybe not so slight to someone else :smile:), but I have decided to keep it since it’s not particularly noticeable on a black empreinte leather. There are no other “issues” with the bag, so I am kinda picking and choosing my battles as I do think this is the new norm nowadays.

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There is a slight misalignment, but this seems to be the “new normal.” I just posted pics of my new keepall and the alignment is also off a bit. It’s a matter of if you’re comfortable with it or not. Personally it would bother me for a minute but then I’d just enjoy it (this is the thought process I just went through with mine!)
Good Gosh!!!
 
So my SA sent me photos of the Palm Springs mini abs ordered for me in exchange for the misaligned one...it looks perfect in the photos she sent so I didn’t check it when I went to pick up. But when I opened it at home...it’s a completely different one than what was showed in the pics she sent me. Should I confront her? She said it’s sold out company wide so I won’t know when I can exchange it and it’s been back and forth for over a month...looks like I’m stuck with it.
The left side is the one is the pics she sent me via text and the right one is what I picked up...you can see it’s not the same bag...
 

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The New Norm.?...Very sad. These are hand made bags, that include a pair of eyes too! A tailored suit is much harder to match, due to fabric hand weight and woven patterns but it’s done. Or better yet, draperies, the ever shifting fabric, pattern matching custom drapes is very difficult. IMO the leather is not being aligned and cut properly and pattern matching is slipping. The question is why. This is one of the top Luxury Houses. Why.
I agree that it is sad, but it is what it is. I personally feel that everyone makes their own choices of what they can and cannot overlook and “live with” (hence, my comment that while one might see a slight misalignment someone else will not consider it so slight). As for your question “why” - I am sure everyone has their own reasons to why they would choose to purchase, keep or return certain items as no one is forced to buy LV. In my case, this bag was purchased for me as Mother’s Day gift by my family. I chose to keep it because I look at it as a gift that my children and my husband took time and effort to pick in order to make me happy rather than an item with leather not being aligned and cut properly and a slipping matching pattern. To each their own.
 
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So my SA sent me photos of the Palm Springs mini abs ordered for me in exchange for the misaligned one...it looks perfect in the photos she sent so I didn’t check it when I went to pick up. But when I opened it at home...it’s a completely different one than what was showed in the pics she sent me. Should I confront her? She said it’s sold out company wide so I won’t know when I can exchange it and it’s been back and forth for over a month...looks like I’m stuck with it.
The left side is the one is the pics she sent me via text and the right one is what I picked up...you can see it’s not the same bag...
Looking at those 2 pics attached I must agree with you that it does not look like one and the same bag :shocked: . While one could argue that its’ shape could have been altered due to packing/stuffing the bag , unless I am very much mistaken, the pattern at the bottom of each bag “ends“/curves at a different level. Also, from a first glance the top handles look different too - I cannot imagine what one would have to do to it in orders for it to change its’ shape so drastically:frown:.
 
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So my SA sent me photos of the Palm Springs mini abs ordered for me in exchange for the misaligned one...it looks perfect in the photos she sent so I didn’t check it when I went to pick up. But when I opened it at home...it’s a completely different one than what was showed in the pics she sent me. Should I confront her? She said it’s sold out company wide so I won’t know when I can exchange it and it’s been back and forth for over a month...looks like I’m stuck with it.
The left side is the one is the pics she sent me via text and the right one is what I picked up...you can see it’s not the same bag...
To me they look like totally different bags!
 
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I agree that it is sad, but it is what it is. I personally feel that everyone makes their own choices of what they can and cannot overlook and “live with” (hence, my comment that while one might see a slight misalignment someone else will not consider it so slight). As for your question “why” - I am sure everyone has their own reasons to why they would choose to purchase, keep or return certain items as no one is forced to buy LV. In my case, this bag was purchased for me as Mother’s Day gift by my family. I chose to keep it because I look at it as a gift that my children and my husband took time and effort to pick in order to make me happy rather than an item with leather not being aligned and cut properly and a slipping matching pattern. To each their own.
I agree with both of you. For me it’s the noise from YouTube that‘s causing me to doubt. I need to just stop and listen to how I feel and with my PA I feel happy :).
 
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So my SA sent me photos of the Palm Springs mini abs ordered for me in exchange for the misaligned one...it looks perfect in the photos she sent so I didn’t check it when I went to pick up. But when I opened it at home...it’s a completely different one than what was showed in the pics she sent me. Should I confront her? She said it’s sold out company wide so I won’t know when I can exchange it and it’s been back and forth for over a month...looks like I’m stuck with it.
The left side is the one is the pics she sent me via text and the right one is what I picked up...you can see it’s not the same bag...
Return but politely confront her with these 2 images.

Two different bags and no LV customer should have been sold that one on the right.

Also ask her if she’d like to own a bag like that on the right ( most probably made in TX facility - they are “amazing” like that out there).

That should show you how she values your business relationship.

I went through a couples of ugly ducklings like that before I got “lucky” to get a decent one. You’ll get a better one. Good luck!
 
Hi everyone! I’m new here! I’m been very frustrated lately with LV quality issues, I bought the PSM back pack and twice there is stitching and alignment issues. The first time the one of the D ring at the back is stitched slanted and the second time the whole back pack is crooked looking. I’m just waiting for my third one now. the left photo is my first one and the right is my second.
I would return. The alignment I could live with, but the shape of the bag you got isn't even on the border (top left corner of the bag is stitched diagonally). But if that doesn't bother you, the center alignment seems not perfect but alright enough to me.
My two cents is that it is not the same bag, looking at the pictures! And if you choose to return, PSM isn't that hard to come by anymore. Both regular and reverse pops up on the site fairly often.
 
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