Hopefully someone can shed some light on a situation I am currently having with a buyer.....
About a month ago, I had someone email interested in buying a jacket. They initially said it was over their budget and could they please have a discount, they also stated they needed it for an important event in November. I said no, the price is firm. A couple days go by and the buyer purchased the jacket at my asking price.
I ship the jacket and the buyer emailed me that it arrived open box and dirty. They attempted to file an insurance claim with the post office, but was denied the full value of the package. I asked for the claim number so I could follow up, but that was never provided.
So, the buyer decided that they would like to return the jacket instead and said they had to since it was needed for an event that week (this contradicts what they said earlier about needing it in November). I wanted to give them the benefit of the doubt, and thought well maybe they just misspoke, and said to send the dress back. A post office return label was provided.
Well, it has now been a couple weeks since then. There have been zero scans on the label, although the buyer is adamant that they gave the package to a post office worker and says that the post office knows from their own information that this has been delivered although it shows no movement online?? This should have taken just a few days for delivery. The package has not shown up for me, period.
Anybody have any idea what may be going on here and if this is some type of scam? Could a package truly be en-route and delivered with zero scans? My local post office is excellent about scanning in everything so I find it very hard to believe that it could have made it all the way to me without at least a scan from them. I am not sure how to proceed, hopefully someone has some advice as I have never seen anything like this before. There is no way I can refund without having the package back in hand. It is all very strange.
About a month ago, I had someone email interested in buying a jacket. They initially said it was over their budget and could they please have a discount, they also stated they needed it for an important event in November. I said no, the price is firm. A couple days go by and the buyer purchased the jacket at my asking price.
I ship the jacket and the buyer emailed me that it arrived open box and dirty. They attempted to file an insurance claim with the post office, but was denied the full value of the package. I asked for the claim number so I could follow up, but that was never provided.
So, the buyer decided that they would like to return the jacket instead and said they had to since it was needed for an event that week (this contradicts what they said earlier about needing it in November). I wanted to give them the benefit of the doubt, and thought well maybe they just misspoke, and said to send the dress back. A post office return label was provided.
Well, it has now been a couple weeks since then. There have been zero scans on the label, although the buyer is adamant that they gave the package to a post office worker and says that the post office knows from their own information that this has been delivered although it shows no movement online?? This should have taken just a few days for delivery. The package has not shown up for me, period.
Anybody have any idea what may be going on here and if this is some type of scam? Could a package truly be en-route and delivered with zero scans? My local post office is excellent about scanning in everything so I find it very hard to believe that it could have made it all the way to me without at least a scan from them. I am not sure how to proceed, hopefully someone has some advice as I have never seen anything like this before. There is no way I can refund without having the package back in hand. It is all very strange.
