Is this a defect, is this normal for this Chanel item?

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Hi guys! I have recently purchased a small classic flap in rose clair, everything seems perfect however I found a scratch on the front of the bag which is quite visible if you look from any angle apart from the front view.

The scratch is not super super visible as the bag is in shiny cavier leather, it’s just that I can always ‘spot’ it’s existence as I know it’s there...

I live in London which is currently in lockdown so I don’t get to see/examine the bag in person before making the purchase. May I know is this a common issue for light colour Chanel bags (I have never bought any Chanel bags other than black colour) or should I contact my sa on this? My hesitation is they wouldn’t have another piece for exchange ... thank you so much in advance for you advice!
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Oh no, I would contact a SA to see if they can repair.
 
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Hello fellow Chanel lover,

I just received the WOC and I love it. Unfortunately I saw some of the stitch comes out (I have attached a photo, and also in other areas that I don’t take photo) Does it look okay since the bag is new? I’m new to Chanel. Searching for advice what should I do? I’m afraid the stitches will become more loose if continue to use. Any comments are appreciated! Have a good weekend all!

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Hi fellow Chanel lovers,
I’m looking for advice please. I just received my WOC I love it but I found the stitching doesn’t look so good in on some spots. I have attached the photo below, and it has more than just 2 spots in the picture. It doesn’t look like loose stitching, I look more like the stitch comes off from stitching spot. I’m worried the stitch is going to come out more if I use it. Should I keep it to have the SA send it to fix or just return it? I appreciate for any advice. Thank you :)
 
Hi fellow Chanel lovers,
I’m looking for advice please. I just received my WOC I love it but I found the stitching doesn’t look so good in on some spots. I have attached the photo below, and it has more than just 2 spots in the picture. It doesn’t look like loose stitching, I look more like the stitch comes off from stitching spot. I’m worried the stitch is going to come out more if I use it. Should I keep it to have the SA send it to fix or just return it? I appreciate for any advice. Thank you :smile:
 

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Yes you are right return it then. I’m so disappointed with Chanel quality now since their price keeps increasing twice a year. I still love Chanel bags but their quality seems going down. Hope you can exchange another one.
The SA had the nerve to say they don’t see anything wrong with it. But the best thing for me to return (when I asked if I could exchange). Horrible as they don’t even want To deal. Haha
 
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