Is this a defect, is this normal for this Chanel item?

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Yes, it’s normal. They seem to be like that now. The strap on my previous classic flap was actually fraying in that area as it was a raw finish. My strap on my current flap is slightly fraying too, although not as bad. I don’t get why they don’t just seal the leather.
thanks! that's reasurring, although quality is surely has been declining!
 
Thank you for all your help! It's funny because if it were anything else with a loose stitch/defect I would have no problem asking for an exchange or returning it. But since this Chanel backpack combo is hard to find in general, I hesitate to do what makes most sense - return the bag lol. I am going to see if my SA can exchange it but most of you are correct, I should not settle, especially at these prices. ;) Thank you again!
I think you should see if you could look at it really closely with a magnifying glass. I recently thought there was a missing stitch on a new classic tote, but upon closer examination, my SA helped me see that it was just, as he called it, “a back end stitch”...
 
I have this medium classic flap on its way to me but now that I have looked at it closely the quilts look extremely misaligned. Anyone else see what I see or is it just that it’s a bad angle? If it is misaligned maybe that’s why the SA only sent me pics from a bad angle ugh. I circled where I’m looking at. Also, in the first photo where it’s hard to see the bag it appears they might line up?? I’m just upset I didn’t ask for more photos.

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I agree. I think I'll wait until it arrives and decide to see it for myself. I'm really hoping it's the angle because if not, it might be the worst quality control of misaligned quilts I've ever seen if these pics are accurate.
 
Hi, just picked up my First Chanel bag last week. I was super excited and have yet to remove tags or stickers, but took it out to gawk over yesterday. I first noticed some rainbow tone on the hardware which holds the straps (picture inserted). Only I would notice this so I wasn't sure if it was reason for concern. Then, I noticed that the top flap is slightly uneven! It's a little hard to see especially with shiny coating but I measured and the right side is just slightly longer than the left, and slightly less curved. I was shown two of these exact bags in store and noticed the first one was bent, and the second was extremely uneven so I grabbed this one as it was their last one and new in box. Now that I have noticed the flaw its all I can see, but I am not sure if the other two I saw reflect the condition of Chanel's quality. I've seen many other uneven bags but I also fear having to order an exchange without inspecting and receiving something I am less happy with.

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Dear all, I understand this thread is mainly about bags but I thought I could ask about my new earrings. Did anyone of you had stamps on your jewellery which are VERY hard to read? I have so many items but stamps do not have a single standard: sometimes they are crisp clear embossed, sometimes lasered, but fonts may change etc.
I am attaching pics of the earrings in question and another pair I have which also has a similar problem but not as bad (almost impossible to work out "Made In France" engraving).
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Yes I just received it about 20 mins ago and it’s perfect! But I find it weird that this tag which I’ve never seen before says 21C? I thought classics were 00V or rev? And it also looks like this tag was printed out or something?

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I purchased this bag from the boutique, after my first one (same style) had an issue with the stitching. However, the front/top flap seem dull to me, while the sides are very shiny. Is this normal? It’s meant to be crumpled calfskin, but I keep feeling like it looks matte. Thoughts?

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I see your concern, the front is definetly more matt than the sides. it is a stunnning bag... how long is the chain on this, can it be worn cross body?
 
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