The Mj repairs only apply to Marc Jacobs Collection Bags bought within the last 18 months. This includes hardware or stitching, not cleaning or refurbishing. The email for repairs is firstname.lastname@example.org. If within warranty, please use SRO# 1007720A & B their address is: Moda Express ATTN: DIEGO 900 Secaucus Rd Secaucus NJ 07094 Enclose your: name; address; telephone#; repair issue; and our repair authorization# provided above. Allow a few weeks to process. I hope this helps anyone who wants to send bags in for repairs, the Return Auth number may change, so I would suggest you call MJ before you send off your stuff, I contacted them, cuz I have stuff I need repaired. Good Luck!