as long as you tell them in the store that you got a call, they will apply the 25% off for you. it's not a big deal. nothing to get upset about. they have MILLIONS of customers, they do the best they can to call or send the cards. but like the other poster said, a lot of times the address or number is wrong, and they store doesn't know. they cannot track down every single customer and ask if your address is correct.