Dear PF members,
I was at LV yesterday and bought the beautiful Croisette! Yeay!! I was on waiting list since the bag came out first and now they had for me.
I tried the bag and had some troubles to close the bag 2-3 times without items in it and the SA was helpful (more rough than me) and closed it 2 times for me. Then at the 3rd time he helped again and I bought the bag. After arriving at home I saw he must have made scratches in the clasp with his rough closing way the last time he closed the bag because in store there weren´t any scratches, I scanned the bag exactly!
I´m so upset right now!!!
The problem is the store is 1.5 hour driving from my home and they had only this one. He told me they changed the policy and noone can just be written on a waiting list like I was but everyone who is interested in this bag must preorder it and prepay the full price and can´t get the money bag if the bag is not his/her taste, only a store credit is possible then!
I thought about giving the bag back but the distance and not getting a new bag right now and don´t know when makes me double thinking about it.
I´m really really upset, because it´s never used and I know he did it! But I also know it can happen very easily to myself even with the first use, so I think I will live with that. Would you also do this? Does anybody knows if there is a way to polish the clasp by myself?
I was at LV yesterday and bought the beautiful Croisette! Yeay!! I was on waiting list since the bag came out first and now they had for me.
I tried the bag and had some troubles to close the bag 2-3 times without items in it and the SA was helpful (more rough than me) and closed it 2 times for me. Then at the 3rd time he helped again and I bought the bag. After arriving at home I saw he must have made scratches in the clasp with his rough closing way the last time he closed the bag because in store there weren´t any scratches, I scanned the bag exactly!
I´m so upset right now!!!
The problem is the store is 1.5 hour driving from my home and they had only this one. He told me they changed the policy and noone can just be written on a waiting list like I was but everyone who is interested in this bag must preorder it and prepay the full price and can´t get the money bag if the bag is not his/her taste, only a store credit is possible then!
I thought about giving the bag back but the distance and not getting a new bag right now and don´t know when makes me double thinking about it.
I´m really really upset, because it´s never used and I know he did it! But I also know it can happen very easily to myself even with the first use, so I think I will live with that. Would you also do this? Does anybody knows if there is a way to polish the clasp by myself?