I am so angry rigtht now. I purchasd a mike & Chris leather jacket for 489.00 on this website echochic.com. I received the jacket a day later and realized there was a blemish on the sleeve area. I knew that before purchasing the jacket it was final sale.. but never had I thought I was putting my money into a defected item.
I emailed her with images of the jacket. She promptly emailed back reassuring me that the jacket was not worn or altered in any way and that that was the way the jacket was received from the factory. The most that they could do is offer a store credit since it was sa final sale item.
I CANNOT believe I have to deal with having to eithe rkeeping a defected jacket or having $489 store credit with them... I have never shopped at this store nor do I plan on doing so. I emailed back saying that it isn't fair that I can't receive a refund when I wasn't planning on buying a jacket that had problem.
Any advice on what I should do?
Am I being unreasonable by not taking the store credit and asking for a refund?
AHHHH WHAT DO I DO!!?!?!?
I emailed her with images of the jacket. She promptly emailed back reassuring me that the jacket was not worn or altered in any way and that that was the way the jacket was received from the factory. The most that they could do is offer a store credit since it was sa final sale item.
I CANNOT believe I have to deal with having to eithe rkeeping a defected jacket or having $489 store credit with them... I have never shopped at this store nor do I plan on doing so. I emailed back saying that it isn't fair that I can't receive a refund when I wasn't planning on buying a jacket that had problem.
Any advice on what I should do?
Am I being unreasonable by not taking the store credit and asking for a refund?
AHHHH WHAT DO I DO!!?!?!?