It's just one thing after another... one buyer didn't buy insurance, and his package got damaged during shipping, and he wants me to refund him entirely, even if it's not my fault and it was packaged well. (I'm going to do the refund... it's not worth the dispute/claim/negative he threatened me with). And now, after my most recent round of auctions ending, I have a buyer demanding that I refund her the entire cost of shipping for one of the two auctions she won because she wants it combined. I do offer combined shipping, but as it was clearly stated on the auction- I charge $3 for each additional item (I don't use flat rate shipping... so it weighs more, & I need to charge more because of the extra item). She still saves money by combining it, but she doesn't even want to pay the per item fee. I think my rule is totally fair, but she's all pissed off now. Grrr... I think it's time for me to take a break from eBay for a while.