I got into some sticky situation last week when the buyer had 0 feedback, unconfirmed address and she needed me to ship her item overnight express (within 2 business days after auction ended) - many people warned me not to send the item because its kind of suspicious.
Well, so I communicated with the buyer telling her I cannot ship to unconfirmed address because I am not protected by Paypal. I filed for Final Value Fee back from ebay ($20) and it turned out that the buyer reported to ebay that she still wants to complete transaction with me - therefore CASE CLOSED, I will not recieve final value fee.
My question is:
1) Do I have a basis for filing the final value fee? Can I file for something that's already closed? How would I prove that I didn't accept her money nor ship anything to her. I did NOT claim her money in my paypal (the deny button on my paypal is not click-able? I can only click "accept" but I didn't, and am waiting for fund to be returned to buyer)
Thank you for all your expert opinions. I really appreciate it.
Well, so I communicated with the buyer telling her I cannot ship to unconfirmed address because I am not protected by Paypal. I filed for Final Value Fee back from ebay ($20) and it turned out that the buyer reported to ebay that she still wants to complete transaction with me - therefore CASE CLOSED, I will not recieve final value fee.
My question is:
1) Do I have a basis for filing the final value fee? Can I file for something that's already closed? How would I prove that I didn't accept her money nor ship anything to her. I did NOT claim her money in my paypal (the deny button on my paypal is not click-able? I can only click "accept" but I didn't, and am waiting for fund to be returned to buyer)
Thank you for all your expert opinions. I really appreciate it.