How do you turn down offers?

[880]

To answer the question of the thread: you turn an unwanted offer down politely without causing angst or drama either for yourself or uour SA, and you never accept something that is not what you truly want

Oh no it’s fine, I also like to hear views. This would be my first H bag I asked for. I get it if I’m not offered a bag again if I pass on the bag I asked for, and that’s fine.
So, in order not to offend my SA, I let her know way ahead before she even offers me a bag, I let her know I won’t be able to purchase. when I had my first app she said it should take 2-3 years and with the second app she said it will take 6 months to get me one. And that’s way sooner that I expected. Unlike maybe some others here, I have to save very hard for my luxury items and that’s fine but I know 6 months is not realistic for me.

Besides that, I bought a Chanel classic flap in May and never used it because it doesn’t really suit my lifestyle and I don’t want to make the same expensive mistake again.

I think the SA will appreciate the honesty and it shouldn’t affect future offers. Also, what you are asking for can be sold in five minutes or less to someone else

@Justlikewhatilike, this may not work in Asia, but when I started purchasing H items seriously, the relationship with an SA was also about personal interaction and honest communication and learning about the brand, the leathers, and the history, and not just spend. I developed a regular relationship with my first H SA in 2008 or thereabouts in the Wall St Boutique in nyc which at the time was well known for being very friendly and patient. When I started, I may have only bought a few silks or a CSGM a month, so I was not a big customer. But, when I was ready, I was able to get a QB, though I don’t even think a Birkin was called a quota bag then, IDK.

Today, I only buy what I like without much regard to prespend, and yes, this year, I got QB offer; specific non quota bag requests; and all other items I desired (except dishes — but I decided not to wait for those). My SA delivered everything I wanted. of course this is only my experience, and I believe geographic location and length of history can make an enormous difference. JMO

 

[jellyv]

I don’t get it. SA only offer bags when the client shows up regularly, spent enough and [snip]

How does somebody fake or play?

You're misunderstanding me. I didn't say "without buying anything"; I was trying to describe a true client of H, who would be expected to have discrimination and therefore say no when it's really a no for that person--as opposed to those who play-act regular clients but are in fact proxies for resale or for others.

 

[Justlikewhatilike]

To answer the question of the thread: you turn an unwanted offer down politely without causing angst or drama either for yourself or uour SA, and you never accept something that is not what you truly want



I think the SA will appreciate the honesty and it shouldn’t affect future offers. Also, what you are asking for can be sold in five minutes or less to someone else

@Justlikewhatilike, this may not work in Asia, but when I started purchasing H items seriously, the relationship with an SA was also about personal interaction and honest communication and learning about the brand, the leathers, and the history, and not just spend. I developed a regular relationship with my first H SA in 2008 or thereabouts in the Wall St Boutique in nyc which at the time was well known for being very friendly and patient. When I started, I may have only bought a few silks or a CSGM a month, so I was not a big customer. But, when I was ready, I was able to get a QB, though I don’t even think a Birkin was called a quota bag then, IDK.

Today, I only buy what I like without much regard to prespend, and yes, this year, I got QB offer; specific non quota bag requests; and all other items I desired (except dishes — but I decided not to wait for those). My SA delivered everything I wanted. of course this is only my experience, and I believe geographic location and length of history can make an enormous difference. JMO

Doesn’t work in Asia. I know a lot more about H products (FJ, names of colours, colour codes, which year certain bags are related) than the few SAs I came across.

Lucky you. I need to do a lot of prep work to request items from my SA. If she doesn’t have time or can’t find the items, she say they do not have it.

So, any item once rejected, may take a long time to be offered again….

 

[Justlikewhatilike]

You're misunderstanding me. I didn't say "without buying anything"; I was trying to describe a true client of H, who would be expected to have discrimination and therefore say no when it's really a no for that person--as opposed to those who play-act regular clients but are in fact proxies for resale or for others.

im sorry, I really don’t understand. Even proxies for resale or for others, they have to fork out the money to build the profile and they would say no as well (not all bags resell equally well).

 

[Etriers]

I totally understand your situation now. You are not the first one who told me that their SA told them different things each time they ask the same question. I was told I could get my dream bag in 4 to 6 months, then 6 months, then maybe at the 6 months mark she will check for me. Now is 6 to 8 months and no, it is unlikely to get 2 quota bags a year.

And it shows that the SA is really not very forth coming. Frankly, SAs have all the power to manipulate their clients in this journey.

Things change. Staff changes. Stock changes. Pandemics happen. @#$% happens. Many, many very excellent clients have not been offered two dream quota bags this year. We are in the midst of a global pandemic that has caused massive issues across the board. Even outside a global shutdown however, it’s exhausting and unproductive to believe that SAs are constantly engaged in clever manipulation.

 

[Justlikewhatilike]

Things change. Staff changes. Stock changes. Pandemics happen. @#$% happens. Many, many very excellent clients have not been offered two dream quota bags this year. We are in the midst of a global pandemic that has caused massive issues across the board. Even outside a global shutdown however, it’s exhausting and unproductive to believe that SAs are constantly engaged in clever manipulation.

Agree it’s not constant. But I still feel the customer is disadvantaged.

 

[leechiyong]

I don't think it's the SAs (necessarily; I'm sure there's occasionally the one-off megalomaniac, but for the most part SAs want to see their customers happy). It's the entire process and it bodes better for one to be on the side of their SA. Paris decides which region to ship which items, the region decides which stores, and the SM decides which customers with the SA. Given this, things will take longer if the only items they're getting in have a high likelihood of the customer declining it. It's not necessarily punitive, but if they're only getting bright colors and a customer previously declined a bag because they wanted a neutral, it may be awhile before the next offer.

As far as the customer being disadvantaged, maybe, but it's not like all brands are producing things everyone wants at all times, much to the relief of my wallet. H just focuses more on the individual, so it feels more personal.

 

[Etriers]

And the customer always has the ultimate power— to walk away.