I agree with you 100% it is NOT what luxury retail should be about . This is not a good way to do business,the silly quotas and wish-list,influencers,resellers etc...I think I saw a Birkin in a magazine, maybe 25-30 years ago. Walked into Hermes, and got a Kelly on my first visit. Had an amazing 20 year run, with every whim and fancy fulfilled! SAs were so experienced, and made every visit into a lovely memory. They made you feel like they were as pleased to sell you the bag, as you were to acquire it. Now it’s the Hunger Games. Makes me sad, this is not what luxury is about, this is not what Hermes was about. I actually can‘t disagree with the SA who told me recently “just because you‘re a long-time loyal customer doesn’t mean you can continue to get every bag you want”…of course it was said a with a little more subtlety. There are a lot more customers now, and everyone should have a shot. I agree with a more ********ic attitude. But to show such disdain and indifference to customers that were loyal for 25 years…wow. I’ve never ”flipped” a bag. I still own that first Kelly. But I see my acquaintances that are mostly re-selling their bags are the ones who have access. I feel I should get offered 1-2 bags a year. But for the last 4-5 years, zip, zilch, nada. A few times I gently complained and I was “encouraged“ to come in and buy other stuff. I‘m at a stage that I don’t need any more jewelry, furniture, china etc etc. Oh, well! Adieu, Hermes! We’ll always have Paris![]()
Not so many years ago ,you were able to go in and order what you wanted .It could have been a couple of years waiting for your bag to arrive but it was OK as you knew that it was made for you and it was special (no jumping through hoops,appeasing SA with buying stuff that you don't need...etc!) . I don't play this game either!