Apologies for the long story, I made an order for 2 MK wallets and a Selma at the start of December. I had forgotten to enter my 10% off entire order coupon and the day after, I noticed a promo on free shipping internationally through Borderfree to Australia. I jumped on live chat and spoke to someone in the international department and asked them if it would be easier to just cancel my order and re-order with the promo and free shipping. They said not to worry, they are able to refund the shipping and 10% once I receive a confirmation email of the shipment.
When I received the email, I jumped on chat and was told by another international rep on live chat that they are able to credit me 10% but not the shipping as they don't offer free shipping on international orders (funny how the shipping was STILL free at this time). Fine, I said process the credit. This was around the middle of December. They said it'll take 5 business days for the credit to come through.
2 weeks later, no credit still. By this time I have already received the items. Was told the credit is still processing can take up to 10 business days.. Ok waited another 2 weeks. December 29 I go back to live chat and speak to a rep who says they will request a reminder to Borderfree to issue the credit and it'll take 5-7 business days for it to go through.
A bit more than 2 weeks later (January 7) I STILL have not received my refund so back on chat I go and was told do not worry I definitely will receive my 10% refund and that she will request another reminder to Borderfree. A bunch of "sorry for the inconvenience" the amount will be refunded and appear on your bank statement in 5-7 days.
Now a week later still nothing I go back to chat and spoke to the worst customer service rep ever (Jana S). Now she tells me it takes 30 BUSINESS DAYS for it to process?!? She straight up just tells me to call Borderfree and gives me a number. I said well before I receive an expensive phone bill can you guarantee I have the authority to request the credit from Borderfree? She says "call Borderfree, like I said it takes 30 business days for credits to process" umm OK?! So that's not a guarantee, it's not a toll free number and I'm not even sure if I can request a refund??? If I have to be on hold for hours I know it'll cost over $100 as it will be an international call.
I am sooo sick and tired of staying up late just to get on live chat as they are not 24 hours. Ive had issues with Bloomingdales before but never like this. I have also ordered from other retailers like Neimans, Nordstrom and Saks who also use Borderfree and have NEVER had an issue in receiving a credit. I order from Nordstrom a lot and usually have to wait until the order ships out to Australia before they can request a credit from price matching. I always receive my refund within the 10 business days time frame.
Anyone have any similar experiences with receiving credit? Any advice on what to do next? Should I just send it back and request a full refund? If I would even get a full refund?
(Sorry for the long rant I had just gotten off live chat fuming)
When I received the email, I jumped on chat and was told by another international rep on live chat that they are able to credit me 10% but not the shipping as they don't offer free shipping on international orders (funny how the shipping was STILL free at this time). Fine, I said process the credit. This was around the middle of December. They said it'll take 5 business days for the credit to come through.
2 weeks later, no credit still. By this time I have already received the items. Was told the credit is still processing can take up to 10 business days.. Ok waited another 2 weeks. December 29 I go back to live chat and speak to a rep who says they will request a reminder to Borderfree to issue the credit and it'll take 5-7 business days for it to go through.
A bit more than 2 weeks later (January 7) I STILL have not received my refund so back on chat I go and was told do not worry I definitely will receive my 10% refund and that she will request another reminder to Borderfree. A bunch of "sorry for the inconvenience" the amount will be refunded and appear on your bank statement in 5-7 days.
Now a week later still nothing I go back to chat and spoke to the worst customer service rep ever (Jana S). Now she tells me it takes 30 BUSINESS DAYS for it to process?!? She straight up just tells me to call Borderfree and gives me a number. I said well before I receive an expensive phone bill can you guarantee I have the authority to request the credit from Borderfree? She says "call Borderfree, like I said it takes 30 business days for credits to process" umm OK?! So that's not a guarantee, it's not a toll free number and I'm not even sure if I can request a refund??? If I have to be on hold for hours I know it'll cost over $100 as it will be an international call.
I am sooo sick and tired of staying up late just to get on live chat as they are not 24 hours. Ive had issues with Bloomingdales before but never like this. I have also ordered from other retailers like Neimans, Nordstrom and Saks who also use Borderfree and have NEVER had an issue in receiving a credit. I order from Nordstrom a lot and usually have to wait until the order ships out to Australia before they can request a credit from price matching. I always receive my refund within the 10 business days time frame.
Anyone have any similar experiences with receiving credit? Any advice on what to do next? Should I just send it back and request a full refund? If I would even get a full refund?
(Sorry for the long rant I had just gotten off live chat fuming)