Hermes Singapore

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#14,716
I so agree. :yes:
Further to my post above.
Patience and understanding also extends to perhaps letting one's SA have the basic human right of a visit to the ladies (or gents) during one's appointment, no matter how long one has waited at the store. I daresay this small courtesy counts for far, far more than bringing snacks to share and I thought wouldn't even have to be mentioned at all.
 
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#14,717
eatprayloveandbehappy said:
Maybe it’s time to address the elephants in the room and this is going to be a very uncomfortable topic for a lot of us who are still new to Hermes. I’m new like a few years and still learning and buying slowly.

We all know that Hermes is a luxury brand that is very discerning of its client make. They want customers of a certain profile but they won’t say no to the rest of us who want to slowly grow to learn about Hermes and slowly move up the hierarchy.

We know that we need to build our profile and relationship. We know better than to ask for mini Kelly, mini Lindy, mini everything because in the 1st 6-12 months or so, we aren’t going to get anything. Elephant number 1. These are reserved for existing clients who waited far longer than us. Based on reading this forum for like a couple of 100 of pages over the past year, I also learnt that FJ waiting time is very long. Tableware also very long. All 6-8 months. So if you keep complaining that your SA never update you, it’s because there’s really no stock. Please wait! This is elephant number 2.

Then comes RTW. Day 1 was Friday, yesterday was Day 2. Now if you’re the sort of customer who can splash $5K on a long cardigan, $3K on a Twillane top, $4K on a dress without blinking an eyelid, sure make that clear to your SA. She probably can tell based on what you wear to the boutique. If you’re not the sort and you only want to buy one tee shirt that’s under $1K, do you think your SA will reserve one slot of her precious Day 1 and 2 appointments for you? I know what category I am in so I never felt offended when I wasn’t notified by my SA. That’s elephant number 3.

Elephant number 4 is what @skinnyepicurean mentioned - anxiety and frustration to meet QB spending and waiting for first QB. Do you know how many other customers out there already overspend their QB by 2-3 times and are all waiting for their favourite combi for QB?

Some of you might feel very offended by now but it’s the truth right! All the elephants in the room that nobody talks about because as Asians we are so courteous. More hard truths - If you think you can only cough out 15K to buy some Hermes items to qualify maybe another 15K for your first Birkin or Kelly annually (30K because you earn 60K a year), then you’re not the correct type of clientele. But should you continue - that’s for you to decide if you want to wait and slowly build your profile.

So what does that mean for us normal beings. It means we have to manage our expectations and go slow. Slowly build profile, slowly buy. I can’t afford to spend 100K a year to meet 2 QBs (bags and other spendings to meet QB quota) so I go slow. Do I get offered, yes of course but not so fast lah!

Please don’t hate me. I have been a silent reader for a long time and I keep wondering when I will have the courage to talk about this. But what I love about is the spirit of open sharing in this forum. We share openly and manage our expectations. Happy Sunday everyone.
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IMO, this should be double posted to the ‘maintaining relationship thread'. So relevant! Thanks for putting the 'elephants' out there. Quite a herd!
 
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#14,718
dazeydaisies said:
Thanks!!! Able to share a photo of your new mules in real? >.< the colour is really pretty
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hi hun! Here you go! Got these last month in Paris. Its so lovely with rose gold hardware and purposely captured this photo against white background to get true colour.
 

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#14,724
bagsforlife10 said:
I am genuinely curious about this too. My SA told me that she’ll inform me when the new season RTW is in store but instead it was me who asked for appointment to view the new season products. To add on, so far she has not keep me updated on whether my items arrive in store or not, it is always me going to the store and only finding out there and then that my items arrive.
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Same... I requested my SA to keep me updated about RTW arrival as I was interested in something, but she did not text me at all. But to be fair, she has in the past informed me about stock arrival of my requested FJ (which I thought she had forgotten about haha).
 
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#14,728
eatprayloveandbehappy said:
Maybe it’s time to address the elephants in the room and this is going to be a very uncomfortable topic for a lot of us who are still new to Hermes. I’m new like a few years and still learning and buying slowly.

We all know that Hermes is a luxury brand that is very discerning of its client make. They want customers of a certain profile but they won’t say no to the rest of us who want to slowly grow to learn about Hermes and slowly move up the hierarchy.

We know that we need to build our profile and relationship. We know better than to ask for mini Kelly, mini Lindy, mini everything because in the 1st 6-12 months or so, we aren’t going to get anything. Elephant number 1. These are reserved for existing clients who waited far longer than us. Based on reading this forum for like a couple of 100 of pages over the past year, I also learnt that FJ waiting time is very long. Tableware also very long. All 6-8 months. So if you keep complaining that your SA never update you, it’s because there’s really no stock. Please wait! This is elephant number 2.

Then comes RTW. Day 1 was Friday, yesterday was Day 2. Now if you’re the sort of customer who can splash $5K on a long cardigan, $3K on a Twillane top, $4K on a dress without blinking an eyelid, sure make that clear to your SA. She probably can tell based on what you wear to the boutique. If you’re not the sort and you only want to buy one tee shirt that’s under $1K, do you think your SA will reserve one slot of her precious Day 1 and 2 appointments for you? I know what category I am in so I never felt offended when I wasn’t notified by my SA. That’s elephant number 3.

Elephant number 4 is what @skinnyepicurean mentioned - anxiety and frustration to meet QB spending and waiting for first QB. Do you know how many other customers out there already overspend their QB by 2-3 times and are all waiting for their favourite combi for QB?

Some of you might feel very offended by now but it’s the truth right! All the elephants in the room that nobody talks about because as Asians we are so courteous. More hard truths - If you think you can only cough out 15K to buy some Hermes items to qualify maybe another 15K for your first Birkin or Kelly annually (30K because you earn 60K a year), then you’re not the correct type of clientele. But should you continue - that’s for you to decide if you want to wait and slowly build your profile.

So what does that mean for us normal beings. It means we have to manage our expectations and go slow. Slowly build profile, slowly buy. I can’t afford to spend 100K a year to meet 2 QBs (bags and other spendings to meet QB quota) so I go slow. Do I get offered, yes of course but not so fast lah!

Please don’t hate me. I have been a silent reader for a long time and I keep wondering when I will have the courage to talk about this. But what I love about is the spirit of open sharing in this forum. We share openly and manage our expectations. Happy Sunday everyone.
Click to expand...

thank u for sharing all the truth that no one talks about!

its so true, the SAs are so busy the past few days with all their VVIPs who will buy everything without even checking the price. Even on that very day,they have to snatch for sizes and stocks. Its absolute madness in the stores. Like a marketplace. And many of these clients have spent 3,4,5 times over the QB and still waiting for their QBs to slowly arrive.
 
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#14,729
My take is that for those customers who are just trying to get a QB by optimizing and quickly hit the required prespend, then they are not the kind of client H is looking for. SAs can quickly tell through their spending habits and preferences... There are so many loyal fans who buy what they like and not just going for QBs only even if it means going way above the QB prespends, these are the customers who will be getting more priority over others... They will certainly got more TLC from their SAs... my 2 cts..
 
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