Hey everyone, I'm a newbie and have been stalking the forum for quite some time as I just started to be interested in Hermès. I am particularly interested in having a Herbag as my entry-level Hermès purse and have been desperate to purchase it online (as I've seen quite a few of it but I never managed to successfully check out) - and visiting the boutique is quite daunting for me
I tried to visit the boutique starting last week and went to MBS, and the SA I've met is nice on the F2F interaction, but she told me she has no Herbag available and not even helped to check on the system whether they had one in other boutiques; she's also not keen to even share her name (let alone giving her WA numbers lol). I read some similar experiences here, but still, the disappointment feeling lingers
I told my husband that I am still curious to try and purchase the bag this year, so today, after I left for work, I decided to visit Liat Tower and arrived around 7.30PM. The security guard asked me whether I had made an appointment or not, and I told him no. The guard is not rude or anything, but he flatly told me they would be closed at 8.00PM, but he still allowed me to meet SA.
I waited less than a minute inside, and SA, with the initial 'A' came and greeted me. She asked me if I looked anything in particular, and I told her I came looking for a sandal, either Santorini or Avenue (because I am not sure if they will have the bag). She brought me to the second floor, which she was accommodating by asking my size, what colors I liked. She brought me several options of Santorini(s), and she even made a lovely gesture in complimenting my look when I tried the sandals. I decided to purchase the sandal, and that's when I asked her, "By any chance, do you have any Herbag?" and she asked me, "Which color do you like?", I told her something neutral in a darker color and THEY HAD IT IN TRICOLOR LEATHER (marine canvas, saphir/noir/RG sellier leather combi) . She also showed me another two colors in the new season in beige and pink salmon with beautiful waving canvas details - but I decided to stick with the darker one.
This is my first successful purchase at Hermès boutique, and yes, I feel so lucky and beyond happy to meet with this SA. After paying my bills, I shyly asked if I wanted to purchase another item next time, should I look for her? and that's when she gave me her name card with her Business Account WA numbers where she told me to WA her here 2 days prior my desired appointment date. Wish me luck with my Hermès journey with her :')