Hermes Singapore

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Thank you for sharing your experience! I really enjoyed reading it and my key takeaways from your post are that 1) patience is key with hermès and 2) a genuine love for the brand (as a whole, and not just for their popular Birkin/Kelly) goes a long way in making one’s H journey a pleasant and fruitful one.

Having said that, I do understand why (and how) some of us get impatient or desperate for a quota bag. Speaking for myself, I do not have a limitless budget to spend and spend and spend without caring about the quota and spend ratio. There are a lot of things I love about Hermès from their RTW (love their silk dresses and fuss free tshirt dresses), homeware, shoes (obsesse with the Oran’s) and their fine Jewelry. So I’m not worried about not having anything to buy or buying things I don’t like, but I do have to keep an eye on my spend and budget.

I am slowly buying the things I love and learning about the brand along the way. I have not put a time limit on when I should be getting a quota bag but I do have an expectation of being offered one in the future. This expectation is based on what my SA told me at the start of our relationship together, she told me that if I slowly accumulated my spend she would be able to put in an offer for a B/K. and gave me a specific example of the ratio needed to be offered one (1:1). But I am in no rush at all to acquire a B or a K, nor would I pressure or give any time limits to my SA to offer me one.

So far, I am enjoying my H journey... and I think most ladies here are too. The fact that we are not looking at resellers is a testament to our love for the brand. That said, if anyone is starting to feel disgruntled or starting to have a negative H experience, I agree that it may be time to reasses the situation and make changes (change SA) or look elsewhere (reseller route)

I think you put this across the best way, and much better than me.

To me, I find that my love for the brand and my expectations for whatever items they can offer me are not mutually exclusive.

I can love the brand and I love everything I buy, that is why I buy them, but I can still have expectations for what I expect to get from them, which is not even the quota bags BKC for now.

Everyone would want to get the most bang for their buck. It's just like you say for eg. XX brand has a storewide sale in another outlet, you want to get the most out of your spending, then you go to that outlet if you can so you can enjoy that discount. Then your friend comes to tell you, hey actually if you like this brand so much the 20% or 50% off shouldn't matter, you would just get it at regular price (when you can easily get 20% off somewhere) since you love and support the brand. Everyone also want to get the most bang for our buck so of course while we enjoy and love the products in H, what we can ultimately get for this journey is also still on people's minds because of course if you can get it, you want it right? Unless your answer to this is NO, not at all, then, I guess that is good for you as you totally don't want it at all and have no expectations, but we are different.

And I believe no matter how no budget some people may be, of which I truly envy those who can spend and spend without a care in the world of a budget, but I still believe everyone also still has a gauge within them, they have a rouge gauge, no matter what.

And that not everyone has a bottomless budget to spend without expectations, and I think speaks for most of us here, therefore like you said we have to watch our spend. And like I said it was a sharing remark of mine which I thought can help those checking this forum out, completely lost as to how to start their journey that I said that remark in hopes that it can help them at no benefit to myself. But I would rest the case here.
 
I think you put this across the best way, and much better than me.

To me, I find that my love for the brand and my expectations for whatever items they can offer me are not mutually exclusive.

I can love the brand and I love everything I buy, that is why I buy them, but I can still have expectations for what I expect to get from them, which is not even the quota bags BKC for now.

Everyone would want to get the most bang for their buck. It's just like you say for eg. XX brand has a storewide sale in another outlet, you want to get the most out of your spending, then you go to that outlet if you can so you can enjoy that discount. Then your friend comes to tell you, hey actually if you like this brand so much the 20% or 50% off shouldn't matter, you would just get it at regular price (when you can easily get 20% off somewhere) since you love and support the brand. Everyone also want to get the most bang for our buck so of course while we enjoy and love the products in H, what we can ultimately get for this journey is also still on people's minds because of course if you can get it, you want it right? Unless your answer to this is NO, not at all, then, I guess that is good for you as you totally don't want it at all and have no expectations, but we are different.

And I believe no matter how no budget some people may be, of which I truly envy those who can spend and spend without a care in the world of a budget, but I still believe everyone also still has a gauge within them, they have a rouge gauge, no matter what.

And that not everyone has a bottomless budget to spend without expectations, and I think speaks for most of us here, therefore like you said we have to watch our spend. And like I said it was a sharing remark of mine which I thought can help those checking this forum out, completely lost as to how to start their journey that I said that remark in hopes that it can help them at no benefit to myself. But I would rest the case here.

hello! thanks for sharing your hermes shopping experience! i am a fairly new hermes shopper in singapore (previously was shopping in other countries), but recently started building my profile locally more conscientiously with one specific SA and one specific store. before i started this journey, i visited 2 stores and didn't like the other SAs, and really only embarked on building my profile when i finally came across my current SA.

to be honest, in the early days, i was also skeptical that i would be able to get an offer (my SA would never commit to getting me a bag, and we never even discussed bkc sizes and leathers and colors etc), and i worried that all my spending would be for nought. i do love the shoes and belts and scarves etc - but ultimately my dream is an hermes bk (not c). the bags are soooooo beautiful! and frankly, while i love their shoes and belts and scarves etc, i also love dior and chanel shoes and vca jewelry etc. but i have been really focussed on spending only at hermes over the past 6 months. well, long story short, one day, after i spent enough (one reckons) my SA finally offered me my dream bag - i was so happy i giggled all the way home.

what i wanted to suggest was maybe you could consider switching your SA? i frankly don't believe there are such rules like 'only one item' etc. i've bought multiple items that i like, including non-quota bags. the bags don't count towards my quota spend, but i really love my (her)bag!! i've also bought countless things from the website directly. when i first started my hermes journey, i was told anecdotally that as long as you spend enough on the brand (at the one store) you would be able to be offered a bag. and that has been my experience.

i can imagine how frustrating it must have been for you (i was super anxious before i got my offered my bag too) but i do think it will come to you. hang in there!! :) maybe she will call you tomorrow!!
 
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Ya i agree on the part of the not getting the same item as when i was putting in a list of items to waitlist for and couldn’t decide whether to get silver or gold and i asked to put a request for both. It’s just for a twilly ring which is $290 my SA said : why do you need 2 for? just stick to one will do.

She said it very nicely and politely but i think she is also stopping me from multiple purchase as it “doesn’t look good on the profile”.

I would also like to add that it is not the long wait that makes one anxious, it is the uncertainty that makes one anxious.

It is my first quota bag, so of cos i have a lot of question to this. Like will they really grant me my dream bag but it’s just a matter of time, if i continue buying the things i like will it go to my second bag or just taken as nothing, if i don’t shop for a long while will my SA remember me....

Of cos if i have limitless budget i would like to not even have to worry about all these.
 
I think I really have to stress it here that, for right now I'm really not aiming to get BKC the fastest possible. Because as of now, I still don't even know whether I want B or K, and I don't know my number 1 choice. I just thought to just faster start and build first and while along the way try to figure out which one I want and if I have better idea, which until now I still don't have, so I'm still thinking...

It's just that the comparisons have gotten me to know the differences between the outlets...

'i frankly don't believe there are such rules like 'only one item' etc. i've bought multiple items that i like, including non-quota bags. the bags don't count towards my quota spend, but i really love my (her)bag!! i've also bought countless things from the website directly'

Yes, this is a specific rule with Taka. Another TPFer in this forum has just private messaged me and she has told me she was also told the same thing by her SA. Do you know for whom the profile is for to look at when applying approval for the bags? It is the SM.
The SM looks at the submission and approves the bag for the customer profile based on what he/she sees. The fact the SA told me this means this is a store requirement for Taka - which is why I have been emphasizing here that Taka has alot of rules and regulations, which are not so in other outlets.

I got two herbags on website last year and one via walk in this year to Liat after CNY (which I shared on TPF too), all these happened before I started my profile.
Cue: this means this is history that is already written in ink, I cannot go back in time to change this history.
I called the hotline before and they said 2 bags within a year, so I do not find there is anything wrong with my spending. All 3 herbags are different colours

I also bought a pair of sandals from the store (just when i started my profile) however, they didn't have my size. at that time because I was still starting, I thought it would be ok even if it is one size up, so since I ask many times no my correct size I took one size up, then I realized cannot, so I wanted to get another one? My SA say cannot get another one in the same profile.
But I ran into the exact sandals my size in MBS when i passed by there, so I just picked it up (thinking that it is different store, means different profile)
Unexpectedly, right the next day I dropped a visit to my SA. right the next day she warned me about this and told me NOT TO buy anymore of the same things ANYMORE. she said cannot buy same item more than 1, she says it does not look good on the profile.
This was also when she let it be known to be that she knows I got 2 herbags online before and another 1 in liat, and she also said that NOT to buy anymore herbags anymore.

My other friend in other outlet, she bought 3 the same bags from the website, her SA never even say anything. Hence I think this is a feature unique to taka, which I have already said, Taka is very strict as per what I find and that is why I think after I hit my first quota I'm moving to my friend's SA in another outlet, even though my SA is very good and all and I'll be very sad to leave her, but she doesn't control or make the rules you see, and in taka it is just like that.

Last thing, it is not on the SA, as per your suggestion for me to change SA. In fact I'm going to say that my SA gave me this warning absolutely and definitely from a good place. she could have not said anything and just look away but she was worried I might compromise my profile if she does not give me this specific warning and hence she warned me about it, to stop me from buying more than 1 of the same item. So my SA is good to have warned me about this and at the same time I learntof this rule which I didn't know before, and along the way I have found out taka has many rules and am still learning.

So changing SA would be the same since this is the boutique rule, and like I said from the very start I would change outlet after I've hit the quota as personally I've found it more restricting here.

thank you - this is very interesting and i am also new to this journey and am learning as i'm going along. i am genuinely curious on something - why is it frowned upon if we buy two of the same items?
 
I started my journey late last year and connected with a SA at the same outlet. Didn’t know about the rebates, went in purely because of the convenience. Started because I wanted a mini E and I had no profile locally but things just happened naturally and the very first purchase I did with her she queued for me mini E, got it 3 weeks later. So I believe it might have to do with the SA too?
Every time I visit, even though her previous appointment overruns, I enjoyed my time with the colleague that’s covering my SA to serve me. My SA won’t pressure me too if I’m still shopping when her next client has already arrived. She’d also be more than happy to queue/ request items for me and explain leathers, seasonal items etc. I’ve seen the kind of clients she handles and I’m pretty sure they are better spenders than I am hahahaha. Yet, never once I felt unworthy of her time or worry that I won’t be getting an item I love.

Afterall SA are all human and in order to maximise our shopping experience and our money spent (which we should be feeling happy shopping), finding the right SA matters a lot in this journey. I wouldn’t be happy in the long run if my SA is unable to offer me highly sought after items despite my genuine appreciation for the brand.

Probably can consider changing outlet/SA once you’ve gotten your first quota bag. :)
I didn’t know the quota for other outlets might be lesser than 1:1, thanks for sharing these little tips @alleyinewonderland I hope your H journey will get better and better!!!
 
own perspective, don't just buy Hermes for hitting BKC. you love it, you buy it. if not enjoy other products, and really want BKC badly, why not just from re-seller? save the time, save the trouble.

yes, but please buy genuinely pre-loved or vintage; don't support the reseller market that deprives genuine buyers of new bags
 
I will offer my own perspective, having read this sub-thread for a while now.

I have never understood the obsession with "hitting the quota" or "spend ratios" when it comes to buying from Hermes.
I too am S'porean, and have shopped locally with the brand for about 7 years now. From the time I started and up until now, I have never felt stressed, upset, or disappointed with bag offers (or lack thereof). For context, I am not a VIP but I have catalogue "quota bag" offers, special orders and horizon projects over the years.

I had always wondered what it is about my experience that is so different from many others. Over time, and from my observations in-store and online, I have realised that many who start their Hermes relationship with a birkin, kelly or other "hard to acquire" bags in mind are the ones who end up most frustrated. My experience echoes those of close friends from this forum who are also longtime H clients - it was always fluid and organic. We started with a genuine and real appreciation for the leathers, materials and techniques - and so, we purchased clothes, fabrics, porcelain, furniture and of course, leather - not because we had to, but because we wanted to. I never felt impatient or desperate to get my first B/K - it didn't matter at all to me, because that was not why I was buying Hermes. They have numerous other things for me to explore, and actually learn about - and I will tell you that it is extremely exciting. How many people on here and in the main forum can say that they know the nuances of the different materials, their rationale for use, history and country of origin? Does it matter? No. Does it make the shopping experience better? 100%. For you and the SA/SM.

Many acquaintances and colleagues ask me how much one has to spend to "hit the quota". Frankly, I don't know, and have never bothered to know. Hermes represents a lifestyle. It is for the long-haul, a brand that you 'grow up' (and grow old) with; the physical store and all the people in it become familiar and comfortable. The things you buy are incorporated into your daily life. There is great satisfaction in that.

The unhurried, non-pandering nature of Hermes is somewhat self-selecting - those who are most aligned with this philosophy are rewarded handsomely and have the best experiences. Those who fuss over checklists should probably look elsewhere.


This is such a sound perspective.
There are a lot of people who are dishonest with themselves by claiming that getting a quota bag is not important, yet their posts revolve around that very aim - albeit in a year's time.
 
And btw from what you have shared here, I can tell which outlet is this you are at even though you did not disclose this. Because like I said I am very familiar with the differences in the 3 outlets from all the sharing from all my friends in 3 outlets and I can guess from how you have described - how you were told anecdotally that as long as you spend enough you would get it, I know which outlet is this you are talking about.

hi! i wanted to clarify that when i said i was told anecdotally that i'd be able to get the bag, it wasn't from any staff from the hermes boutique (certainly not my SA, who refused to commit, and not the SM who i don't even know to be honest), but someone who is very close the hermes, the company, in general.
 
Totally agree with all that has been said and to share my own experience and offer another perspective.

I started my journey 10 years ago and I spent at all 4 stores but predominantly Taka and Liat. 5 years ago, I decided to focus my spending at Taka, partly because my SA at Liat left and there isn’t anyone I feel I can connect with at Liat. I don’t have a bottomless budget. I buy what I like and whatever each store has. Until 2 years ago, I was the only one amongst my close friends who is serious about H. I never asked or bothered about profile. But I get the items I want, sometimes easily, sometimes not but mostly exercising a lot of patience and understanding with the idiosyncrasies of H. But lately I have more friends joining the H bandwagon and shopping at different stores and with different SAs and this is when we start comparing notes. I started asking my SA about profiles and what qualifies and what don’t and I came to the following conclusion: All SAs even within the same store have slightly different interpretation of the rules. And secondly, no point comparing. Just enjoy the journey which I have for many years. Like @alleyinewonderland if my SA can’t get me what I want, I just buy from another store or order online or simple move on. I tell myself that I’m not fated to get the item and H will always have other beautiful things for me to lust after.

I think the “rule” on not buying the same item is one way for the store to root out resellers. H wants customers with diversified profile, spending across multiple metiers. This is their ideal customer. @alleyinewonderland , I believe your SA is trying to help you achieve that as she knows that you will stand a better chance of a quota bag with that sort of profile especially as competition is so stiff. As you rightly pointed out, the SM is the one reviewing the profile and approving the allocation of a quota bag to you. Your SA knows the sort of profile the SM likes to see. Secondly, as you are relatively new to the store, she doesn’t know whether you are a genuine customer. But once the relationship and trust has been established, I don’t believe she will stop you from buying more than one of the same item. And she can also explain to the SM that you are a genuine customer when questioned by the SM. My SA recently offered me the same scarf ring in different hardware but I only took one. So it is definitely possible to buy more than one of the same item. All these ”restrictions“ are not new. Many years ago shopping at H Selfridges, I was told I cannot buy more than 1 belt probably as I don’t have prior relationship with the store.

On mini Evie, I too could not get one. In the past, there is always a few available at any one time. But I think that is genuinely due to low supply and high demand at the store during this period rather than anything else. Ask your SA to put your name down for one. Those of us who have been with H for a long time will understand the ups and downs when it comes to H inventory. There was a period many years ago that C and Jige were very hard to get as H was not producing as many. I remembered Jige were so limited that when 2 pieces arrived at the store, there was a ballot to decide which SA to allocate to who would then offer to their customer. It was that bad! There was even a time when CDC bracelets were rare and only offered to VIPs.

anyway I think the whole point of this discussion was that @alleyinewonderland was advising newbies that Taka is not the best store to start their H journey and she probably has a point. But we can only share our experience and it is for you to decide what works best for you.
 
here are some item release history (bag/wallet/bag charm) on sg web store from 2H April.
just for sharing....

25 April:
Roulis 23 (noir); Herbag 50(noir); Herbag 50(ebene/noir); Herbag 50 (ebene/ebene); Bolide 31 (etoupe); Herbag 50;
23 April:
Rodeo PM (noir); Kelly TG (rose texas); Kellt TG (rouge); 24/24-29; Halzan 25 (noir); Roulis Slim wallet (noir); In-the-loop belt bag (noir)
22 April:
Rodeo PM (noir); Rodeo MM (orange); 4/24-29 (noir); Roulis 23 (noir); Herbag 50(noir); Herbag 50(ebene/noir); Herbag 50 (ebene/ebene); Bolide 31 (etoupe); Herbag 50(ecru/noir);
21 April:
Aline mini (green); Garden party 30 (etoupe); Rodeo PM (noir); Rodeo MM (orange); Rodeo PM (bleu); Roulis 23 (noir); Evelyne 29 (noir); Herbag 50(noir); Herbag 50(ecru/noir); Herbag 50 (ebene/ebene)
20 April:
Roulis 23 (noir); Bolide 31 (noir); Bolide 31 (etoupe); Herbag 50(ebene/noir); Herbag 50 (ebene/ebene); Herbag 50(ecru/noir);
19 April:
Herbag 50(noir); Evelyne 29 (trench); Evelyne 29 (noir); Bolide 27 (gris étain); Verrou Chaine mini (noir);
18 April:
Roulis 23 (noir); Bolide 31 (noir); Bolide 31 (etoupe); Herbag 50(ebene/noir); Herbag 50 (ebene/ebene); Herbag 50(ecru/noir);
17 April:
Roulis 23 (noir); Herbag 50(noir); Herbag 50(ebene/noir); Bolide 31 (etoupe); Herbag 50 (ebene/ebene);
16 April:
Garden party 36 (etoupe); Roulis Slime wallet; Rodeo PM (noir); 24/24-21 (bleu frida); Evelyne 29 (noir); Roulis 23 (noir); Herbag 50 (noir); Herbag 50 (ebene/noir); Bolide 31 (etoupe); Herbag 50 (ebene/ebene);
15 April:
Herbag 31 (noir); Verrou mini (rouge); Roulis 23 (noir); Herbag 50 (noir); Herbag 50 (ebene/noir); Bolide 31 (etoupe); Herbag 50 (ebene/ebene); Evelyne 29 (noir); Roulis mini (etoupe); Roulis mini (rose azalée)
 
Hi dear, I compare with friends who are on same leg of journey in the 3 different outlets...
I have found that the spending required varies from the different outlets and that for taka, there is actually alot of things not counted / SLGs cap, which are not true in other outlets for people on similar legs of the journey.

However as I have said, I won't elaborate any further. If anyone is interested to know can DM me but I would not speak further on this here already. Thanks!

Thank you for this information ! It’s really useful and important for ppl starting out their H journey . I guess many people are in the same boat as you . And we are undecided between which store to pick . I also chose taka because of the 6% rebate .
I’ve barely started my H store journey but I feel tired enough looking at the ‘rules’ you’ve mentioned . Really makes me rethink my options .
I came fm the resellers route - got my preloved K 32 and B 35 fm resellers at a price way below the retail price and I’ve been following the resellers website for close to 2 years
TBH the resellers are selling some Hermes items at a huge discount esp the fine jewellery ( up to 20-40% off even for brand new items ) . And most ppl are buying fine jewellery to hit their quota instire
It’s their business strategy I guess and I must say its working very well seeing how anxious people have become .
I was initially keen to start my journey fm the H store to get a k25 but seeing all these ( the 16-17 k min spend and all these rules ) , I’ve decided not to subject myself to more stress anymore and just go to the reseller route . I really do think all these information is impt to help ppl make decisions ! Do keep your feedback coming in:)
 
Hi anyone able to advise if Lindy 26 in evercolor will be more difficult to get then cleamence? Also in terms of price will it be more expensive?
thank you
yes it will be more expensive, leathers such as swift and evercolour are more expensive than clemence. not too sure on the availability but think probably depends on the shipment/colour you are looking at
 
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