I am new to H so I would like to know if what I have experience at NAC is a norm. My hubby purchased a twilly for me but I dislike the colour and brought it back to exchange. On the day of exchange, the SA asked to see the bag for the twilly and I showed her a YSL bag and she helped me choose a twilly to match with the bag. After which she told me that if I need help to twill, I can bring it back to them and they will twill it for me. I suck at twilling so I decided to bring my bag and twilly to get them twill for me. The SA that attended to me previously wasn't around so I approached another SA and informed her that I needed help to twill and the SA told me they don't twill on bags that are not H. I tried to find another SA who twilled my bag before but when I approached her and ask her to help me twill like before, she seems 50-50 but she still did it but very ugly like kena forced to do because her colleague was talking to her via the earpiece. End up, I undo the twilling and left the shop feeling embarrassed with the way I was treated. I just want to know, can they twill for non-H bags like chanel, LV, YSL etc? This experience was such a turn off. Anyone know where I can send feedbacks?