Hermes RTW

[Love Of My Life]

I love the pants on you, look wonderful 😍

In my case, it has been one problem after another with Hermes. I love proper organization, and to me H seems like a big company that is managed like a startup.

I disputed the charge with my credit card company, hopefully this way someone from there will contact me soon.

I told the SA I was going to the store to see the WRTW director and the alterations’ manager; SA told me not to worry that she is handling, that I should wait it out.

I am serious that she wrote “haha”, things don’t move fast here. I was so annoyed.

I was actually too nice. I said I would wait (what was a mistake, because I don’t want to wait God knows how long), and I mentioned no one pinned the jacket to work on it again.

Silence.

Tomorrow I will contact the credit card company again and share with them the response. I will let them deal with H.

At this point I want a full refund for the jacket and to move on. I gave them so many chances to make things right.

It's important to be pro-active. You are the client & at this stage of the game you have spent
6K & are not satisfied & it has not been made right. You've been patient enough & given H
made than adequate opportunity to do what is right here
Hermes prides itself on client relationships, they fell short this go around & to be told to "wait it out"
is simply unacceptable compounded with the "ha ha".. You've got to be kidding, JMO

 

[Angiebbb]

It's important to be pro-active. You are the client & at this stage of the game you have spent
6K & are not satisfied & it has not been made right. You've been patient enough & given H
made than adequate opportunity to do what is right here
Hermes prides itself on client relationships, they fell short this go around & to be told to "wait it out"
is simply unacceptable compounded with the "ha ha".. You've got to be kidding, JMO

Thank you so much ❤️, I went in today and got a refund (and cancelled the dispute of course). Maybe the SA was hopeful that Alterations was going to do something about it? In any event, Alterations had already said they would not touch it, hence not sure why I would need to “wait it out”.

I feel sorry because I really loved that jacket and the color; I also didn’t want the SA to get in trouble. I wish they hadn’t moved the belt; there was no need to move it, and I think that ended up causing the whole fabric to move back, concentrate on the shoulders and cause multiple creases/folds. Oh well…

Thanks for everyone’s help and support ❤️

 

[880]

I also didn’t want the SA to get in trouble.

That’s an internal matter that will probably be addressed at a performance review. Even if you had not pushed for the RTW return, the SA demonstrated a serious lack of judgment re enabling the sale of an inappropriate piece of RTW in the first place. It should have been obvious from the start that the alterations were unlikely to yield a positive outcome. That’s not your responsibility or on you in any way bc ultimately they are the professionals

 

[Angiebbb]

That’s an internal matter that will probably be addressed at a performance review. Even if you had not pushed for the RTW return, the SA demonstrated a serious lack of judgment re enabling the sale of an inappropriate piece of RTW in the first place. It should have been obvious from the start that the alterations were unlikely to yield a positive outcome. That’s not your responsibility or on you in any way bc ultimately they are the professionals

Thank you dear, the strange occurrence is that the tailor did what the SA asked him to do, but according to the manager, nothing should have been done. She said to call her next time.

I was going to take a leather jacket that the SA also wanted to do a bunch of alterations. Thankfully I didn’t. 🙏 I even went back to try it again with my husband, but he said - “they want to do all those alterations on a leather jacket? I don’t think that is appropriate.” Thankfully I married a wise man 😅❤️, I wish he had gone with me the first time.

 

[Love Of My Life]

Thank you dear, the strange occurrence is that the tailor did what the SA asked him to do, but according to the manager, nothing should have been done. She said to call her next time.

I was going to take a leather jacket that the SA also wanted to do a bunch of alterations. Thankfully I didn’t. 🙏 I even went back to try it again with my husband, but he said - “they want to do all those alterations on a leather jacket? I don’t think that is appropriate.” Thankfully I married a wise man 😅❤️, I wish he had gone with me the first time.

As much as we can be attracted to RTW, the fit is not perfected yet, JMO
A shortening of a sleeve can become an issue at H & if there is an item that you are interested
in, would certainly take the offer from the SM to step in for reassurance.
SA's are interested in the most part in making the "sale" & keep their fingers crossed that
alterations don't cause your type of issue

 

[Chrismin]

Thank you so much ❤️, I went in today and got a refund (and cancelled the dispute of course). Maybe the SA was hopeful that Alterations was going to do something about it? In any event, Alterations had already said they would not touch it, hence not sure why I would need to “wait it out”.

I feel sorry because I really loved that jacket and the color; I also didn’t want the SA to get in trouble. I wish they hadn’t moved the belt; there was no need to move it, and I think that ended up causing the whole fabric to move back, concentrate on the shoulders and cause multiple creases/folds. Oh well…

Thanks for everyone’s help and support ❤️

I’m so sorry that you had to go through all this. Shopping is supposed to be fun and this seemed to be stressful and absolutely not fun ! Glad to hear you got a refund !

 

[chicgal11]

A narrow waist would be concerning to me too. These are elastic backed men’s pants, self belt buckle as closure, size 38. Im also a woman’s size 38, pant, though for shorts i buy 36. Very very comfy, and the tailor trimmed the leg and shortened the length leaving the original cuff. My SA and the tailor also thought they would be cute with the bottom unbuttoned and a short Jaime boot. 1350 USD. I didnt take a pic of the tag but they are called Pantalone Seoul attache etrivier drill de coton
H555200H4
View attachment 6174520View attachment 6174521

I hope you can post a pic of the finished product

 

[880]

I hope you can post a pic of the finished product

Will do. Pants will be back in three weeks thanks

 

[papertiger]

New to me vintage Twillaine LS sweater

 

[classiccuratedcollection]

New addition 💙


View attachment 6172698

Gorgeous blue and love the style of this sweater! Is it cut for a slightly oversized fit and is it true to size?

 

[storytotell]

Gorgeous blue and love the style of this sweater! Is it cut for a slightly oversized fit and is it true to size?

It’s a little oversized but not too oversized when you need to worry how to style it. I got size 36

 

[Dinhky]

It’s a little oversized but not too oversized when you need to worry how to style it. I got size 36

Is 36 your normal rtw sweater size or did you size down?

 

[storytotell]

Is 36 your normal rtw sweater size or did you size down?

It’s my regular size

 

[classiccuratedcollection]

It’s a little oversized but not too oversized when you need to worry how to style it. I got size 36

Thank you so much for the details and lovely mod shots!

 

[BreezyE]

Hi has anyone seen or tried this on yet? If so how does it fit? My SA ordered it for me so hopefully it will come next week.