Hermes Return Policy (or: How to Curb Bad Behavior)

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#76
That's really not good enough!

I refused a keychain because some of the print on the animals face had been scratched off only to go in a few days later and see it for sale....
 
#77
valencia said:
Not living near a Hermes boutique, I appreciate the 10 day return policy. If you don't want to spend a bazillion dollars on shipping fees, it takes at least 2 days to receive something/send it back. I have returned a few items based on color choices and I appreciate being able to do so. But in each case, the items were in the same condition that I received them and the packing I used to return them was actually better than what H sent.

Having said all that, I do recall an SA trying to convince me to buy a Karo with a small stain in it. She said I could "probably use a q-tip and a little soap to get it out". Based on what I heard about H's standards, I found this to be interesting. Then she really surprised me when she told me the item had been marked for discard because of the stain but if I really wanted it, she could sell it to me. And, yes, I did ask about a discount. And, no, she declined to give me one. Have often wondered if they eventually used that q-tip and sold the item, discarded it, or just put it out hoping a buyer wouldn't notice.
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"We were going to toss it, but if you want to buy it at full price, you may." Wow. That's incredibly disappointing!
 
#79
Ammietwist said:
If Hermes got rid of their exchange policy, they'd get rid of a lot of thier customers. It's difficult to buy a gift or find the right thing for an outfit if there's no chance of correcting the error. It's not like you can show up with your closet on your back just to make sure something will work.[/quote]
:nuts::roflmfao:
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#81
<Btw, I'm not a superfussy person either (as you can tell from tales of how I use my bags, where they've been carried, etc.), but what I've observed with some of the returners is simply disgusting.>

What have you personally observed?
 
#87
I guess there is no true way to stop those who are going to return something after it has been used, or to have a store sell something that is below parr. It's unethical I feel, and such people make it worse for all of those who have a ligitimate return. There are times when a return is truly warranted of course!

We'll just have to be extra careful with a purchase and to review it carefully!
 
#89
Yikes, sorry, I feel like Gossip Girl.

I apologize for taking back the offer, but perhaps it is not a good idea to compile a list. I can say that if you are here long enough and read enough threads (as you know, I am a voracious reader!) you will see patterns.

XOXO,
Not Gossip Girl:p
 
#90
MiaT said:
I guess there is no true way to stop those who are going to return something after it has been used, or to have a store sell something that is below parr. It's unethical I feel, and such people make it worse for all of those who have a ligitimate return. There are times when a return is truly warranted of course!

We'll just have to be extra careful with a purchase and to review it carefully!
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MiaT, really well said, really well summarized. Thank you for that.
 
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