Hermes Phone Orders

[jmen]

I had a less than adequate experience at Wall Street and a much nicer one at Madison -- this was 1.5 prior to Sandy.

It could be at Madison, which is by far larger than Wall Street, SAs are assigned areas and instructed not to leave because of it creating a greater risk of theft.

 

[audreylita]

My local SA has told me explicitly that they cannot transfer leather goods between stores in the US, even for bracelets. This makes it hard to shop & I've found I've been hopping around just to find my size, color, etc.

I've had positive experiences at the Wall St store so far-

BTW the H cashier did just tell me that the new return policy requires a customer to show photo ID & his/her original receipt. Does H then issue gift receipts so the gift recipient can return an item?

Going through security at the airport is almost easier to deal with than the endless new rules. Next they're going to want our first born as collateral!

 

[purselover888]

I had a less than adequate experience at Wall Street and a much nicer one at Madison -- this was 1.5 prior to Sandy.

It could be at Madison, which is by far larger than Wall Street, SAs are assigned areas and instructed not to leave because of it creating a greater risk of theft.

Yes it used to be like this, but the SA's rotate now in different departments.

 

[Junkenpo]

I'm going to preface this with announcing that I'm not a regular H customer, so I don't know all the ins and outs. I'm just a bit put off by my phone experience.

If I see something I like, and I have the funds, I buy it.I'm pretty set with my purses (LV, sorry!) but I like H accessories. The last couple things I've purchased, were on impulse over several months....a leather bracelet and the other was my 120 farandole (sterling), but I did manage to snag the same SA both times, too bad I didn't get his email because I just found out calling the boutiques out of the blue doesn't work for me. I never thought it would be necessary to get a regular SA because I buy so infrequently and I'm not building a relationship to get a birkin or kelly.

I really like my farandole and I've been thinking about adding an 80 or 120 in the 18k, but I don't know how much it is because it's not on the website. I emailed CS on the site this weekend, but haven't heard back yet. So today I called the stores in my state.

Ala Moana told me they only have 18k earrings in stock at the moment and they can't look up the necklace because they don't have an item number. I asked if they knew if Waikiki had it and she told me I could call myself.

So I did.

As soon as the SA who answered the phone heard me ask about a price, she said that it is against policy to give that information out over the phone. I have to come into the store to get help.

That would be great if I could, except that would involve planes.

Grrrrr.

So, if any of you lovely tPFrs know the US (Hawaii? I'm not sure if there's a difference) price of the 80 and 120 18k farandole, I'd be much obliged to you.

 

[MaggyH]

I'm going to preface this with announcing that I'm not a regular H customer, so I don't know all the ins and outs. I'm just a bit put off by my phone experience.

If I see something I like, and I have the funds, I buy it.I'm pretty set with my purses (LV, sorry!) but I like H accessories. The last couple things I've purchased, were on impulse over several months....a leather bracelet and the other was my 120 farandole (sterling), but I did manage to snag the same SA both times, too bad I didn't get his email because I just found out calling the boutiques out of the blue doesn't work for me. I never thought it would be necessary to get a regular SA because I buy so infrequently and I'm not building a relationship to get a birkin or kelly.

I really like my farandole and I've been thinking about adding an 80 or 120 in the 18k, but I don't know how much it is because it's not on the website. I emailed CS on the site this weekend, but haven't heard back yet. So today I called the stores in my state.

Ala Moana told me they only have 18k earrings in stock at the moment and they can't look up the necklace because they don't have an item number. I asked if they knew if Waikiki had it and she told me I could call myself.

So I did.

As soon as the SA who answered the phone heard me ask about a price, she said that it is against policy to give that information out over the phone. I have to come into the store to get help.

That would be great if I could, except that would involve planes.

Grrrrr.

So, if any of you lovely tPFrs know the US (Hawaii? I'm not sure if there's a difference) price of the 80 and 120 18k farandole, I'd be much obliged to you.

Farandole yellow gold PM 120 is €6250 in Europe.
Ref.: 105200B00, so you can ask your boutique to look it up for you. HTH!

 

[nolanm2000]

Are there any stores now that will take a phone order other than neiman marcus and cuffs

 

[CocoB]

Are there any stores now that will take a phone order other than neiman marcus and cuffs

I answered this question - or I thought that I did - did you start a thread on this topic? I can't seem to find it now....so the answer is yes and no - certainly not for leather goods (although my SA sometimes makes exceptions) - it's at a store's discretion about how they handle non-leather orders. I've never had problems - but I work with a regular SA. I have from time to time made purchases from boutiques that don't know me and I've had no trouble.

 

[VigeeLeBrun]

My SA said that it was only leather goods that they could not take phone orders, nothing to do with sterling jewelry, etc.

 

[nolanm2000]

I answered this question - or I thought that I did - did you start a thread on this topic? I can't seem to find it now....so the answer is yes and no - certainly not for leather goods (although my SA sometimes makes exceptions) - it's at a store's discretion about how they handle non-leather orders. I've never had problems - but I work with a regular SA. I have from time to time made purchases from boutiques that don't know me and I've had no trouble.

Are there any that will do leather goods like will your sa donut for me if I call my local store sa told me she doesn't want to work with me because I turned down a birkin

 

[Handybags]

Are there any that will do leather goods like will your sa donut for me if I call my local store sa told me she doesn't want to work with me because I turned down a birkin

The blanket rule is that SAs won't transfer leather goods - however reading this thread you will see that there are exceptions for people with existing relationships with various stores/SAs.

Very odd that your local SA won't work with you anymore.... is there another SA at that store you can deal with?

 

[VigeeLeBrun]

The blanket rule is that SAs won't transfer leather goods - however reading this thread you will see that there are exceptions for people with existing relationships with various stores/SAs.

Very odd that your local SA won't work with you anymore.... is there another SA at that store you can deal with?

To transfer leather goods, your SA must have the SM's approval from both stores.
That's my experience.

 

[ilovenicebags]

To transfer leather goods, your SA must have the SM's approval from both stores.
That's my experience.

I think that is true. I was telling my SA today how much I love the odds n ends pieces that Hermes makes such as pencil cases and post it note holders, photo frames, etc. She said its tough these days because we can't transfer leather goods anymore but sometimes if it is a not popular item we can get away with it. I told her I wanted a be bop or a piccolo pencil case to put my pens and pencils in so she may be able to snag that from another store because all the fashionistas aren't worried about where to put their pens like I am. I wish they would just allow the store to store transfer for not popular stuff so I can have my dang pencil case and post it note holder because I know there has to be another store that ordered one. My pens need a hermes home!

 

[bags_addicted]

Wow I have been neglecting TPF and I just read your experience....

I hope by now you got your Hermes...I still don't have a single Hermes bag

After waiting quite a while, I'm not so keen into Hermes anymore. Fortunately my SAs is very nice and calls me once a while but still no bag.

I was just surprised that Hermes would even do a pre-charge. I didn't even know they can do it. And since you were charged upfront, they should at least have a courtesy to speedy you the bag you wanted. But of course this is Hermes, and based on many horror stories, I'm not surprised they behaved that way.

I hope you have better luck with Hermes. As for me, I will not be actively looking. If they offer me a bag, great, if not. no big deal.

thanks for sharing your badperience.

Here's what happened to me.

Since October 2011, I have been searching for the Lindy 34cm in bleu electric. Hermes in Vienna VA (near Tysons Galleria) took my credit card #, address, etc. and put my name at the top of the list for the bag. The sales associate said I would get the bag in a few wks. Naively I believed her (even though I was told by the SAs at the Beverly Hills and San Francisco stores, which I visited while in town, that Lindy in Bleu Electric would not be available until 2012 and even then the list was huge; but I could have it in red, cafe, colors, etc. I wanted in BLUE!)

So... December 2011 comes and still no bag. The SA at the Vienna VA store is very nice; she calls me every now and then to keep me posted.
By Christmas time, I had resigned to the fact that I would not get this Lindy 34cm Electric Bleu until 2012.

Jan 2012 comes... still no bag. The SA left me a msg saying she had not forgotten about me; that she was going to Paris for training but she would call me as soon as she got back in the US.

Feb 24 2012 comes (4 months since October when I first requested this bag)...
I got a call from the SA at the Vienna VA Hermes store. She told me she finally located the bag at another store; that she was very persistent; she called that store every day and finally that store agreed to let her have this Lindy 34cm Electric Bleu bag.
She said she would have that store ship to me, but I'd have to be sure to be around to receive the bag. As I am at work during the day, I cannot sign for the bag in person.
So we agreed she would have that store transfer the bag to her store; then she would call me and we would agree as to when the bag should be brought to me by a private courier.
She charged my credit card for $7200 (yes-- that's the new price for the Lindy 34cm; it has gone up 10% from 2011 price, when it was only $6600!).

Today, a week later, I am wondering why she hasn't called me. No way should it take this long for a bag to go from one store to another. (I have done store transfers with Neiman Marcus, Louis Vuitton, Burberry, etc.)

Do you know what she said to me??
Keep in mind the bag has already been charged to my credit card a wk ago.

She told me that the other store sold my bag!

Wow-- it was unbelievable! She called me a wk ago; said she had the bag;
she charged my credit card.
Then the other store didn't transfer the bag and sold it to another customer?!?!

I have to wonder if she would have even called me if I hadn't called her today.
She was very apologetic, and said she would have to charge back my credit card.
Well, of course, she would!
I certainly am not paying $7200 for a bag that I haven't even received!
As there is no guarantee that I would even get the bag, there's no way I would
pay $7200 upfront!

I remained calm... and told her that it wasn't her fault. Well, I'm not sure it's her fault; or
the fault of the other store. I mean-- I can't see the reason for her lying to me, since she could have charged my card during these past 4 months when I was waiting for the bag.

What I fail to comprehend is how this other store could have sold the bag when they know that the bag has been PAID FOR ALREADY; and that it was supposed to be shipped to another client.

I have been a loyal customer of Louis Vuitton for many years. LV has NEVER treated me this way, and I buy from the NY Flagship VIP ambassador.

This Lindy would have been the first serious Hermes bag for me (because I have been loyal to LV all these years).
What I experienced today is -- (I am left speechless.)-- appalling-- doesn't even begin to describe how I feel.
And this is a "world class" company of high-end luxury goods ...

The SA was very apologetic. Again I didn't lose my temper with her. I just told her that she did her best but something went totally wrong at the other store. (She wouldn't tell me the identity of the other store.) I asked her what corrective actions are there for this. I repeated that I simply couldn't understand how they could sell a bag that has been already paid for. To say that they made a mistake -- is that all?

I told her that it was just a bag; it was not life or death, so pls credit my credit card and keep looking. But I told her that, last wk, when she called me, I even said to her "So, if you charge my card, the bag is mine, right?" She said yes, yes.

Really??? They charged my card, and the bag wasn't mine!

So... I share this story in this thread because ... I'm trying to figure out a good reason for why this happened. My suspicion is that the other store simply didn't care; they had a client who wanted this Lindy 34cm Bleu Electric bag, so they gave it to this client DESPITE THE FACT THAT I HAVE PAID FOR IT ALREADY. (now, it is possible that my SA didn't make it clear that she's already charged my credit card.)

I feel that I should write a letter to someone at Hermes about this...
but if they permit such behavior to exist, then why should I even waste my time to write a letter.

I welcome suggestion/feedback/etc from this forum on this matter.

(At this point, I have no bag; and I'm feeling sickened by this whole incident that I have almost lost interest in getting a Lindy bag. As I have many bags, I am not one of those ppl who would be happy just to have a bag, any bag. I was looking for a specific color and a specific style. And this is what happened to me.
The SA told me that as long as she had my credit card info, she knew I was serious and would search the database every day to see who had a Bleu Electric Lindy 34cm bag.
Well, what I learned from this experience is that she can search all she wants but even after an item is paid for, I'm still not guaranteed the item. This part just renders me utterly speechless. I mean-- is this even in compliance with good business practices???

Thanks for reading about my experience.

Guess I'll go back to buying LVs from my VIP person at NY flagship.

 

[mf19]

Hello everyone I would like to make my first hermes purchases - a 90cm scarf. However, the one I am searching for is not available near where I live, but rather in Greenwich, CT and Bellagio Las Vegas, NV. Is it possible to order it over the phone and have it sent? I read this thread and it seems there is some conflicting information which is why I am asking. Note: This is my first purchase in case that matters.

Additionally, if possible, what is the shipping fee (within the US) and does anyone have an SA at either store to assist me with my first purchase!

Thank you in advance for your help.

 

[luckylove]

Hi there! Congrats on considering your first H purchase! May I ask how you discovered which locations have your desired scarf? If an SA was willing to do a search for you, then that SA can do a charge send for you and the scarf will arrive at your door. Alternatively, you can call the boutique directly where the scarf is located an ask a pleasant SA to ship to you. Silks are available for phone purchases, but leather goods are not. Many members here began their SA relationship as a phone customer on silks for charge send purchases. Good luck!