Hermès Petit H

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#5,359
natalia0128 said:
so all the Hermes Pettis come with special gift wrap with bambi or squirrel???
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the ones that i have came with a little Christmas tree. I did order it during the holidays, though. I have seen others as well, there was one that looked like a toy horse. Personally I think not knowing what you will end up with (in terms of gift wrap) adds to the appeal of buying PetitH.
 
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#5,361
leechiyong said:
I think the wrapping varies item to item. I purchased the silk bracelet and the wrapping was box and ribbon only.
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That happened to my order as well. Recently I ordered two petit H items and they were packed in a box wrapped in the normal Hermes ribbon (no petit H ribbon, and no small leather tag on the ribbon). I have had similar packaging experiences before so I know it is always a hit or miss in this regard, but this time I was curious what would happen if I contact the customer service to address the issue.

So, I called.

The lady on the phone was very nice and she told me that the package should be sent exactly the same as how it was when it arrived from France. Therefore, if there is any part that is missing, it would need to be replaced, and the replacement will be sent to me in a separate mail. She said she will investigate the issue and send me an email once she found more information.

After two weeks and still not having received any emails from the rep, I believed the case to be “lost” and gave up on any further progress regarding the issue. I didn’t really expect much to happen in the first place, so I didn’t really care too much.

BUT three weeks later, much to my surprise, I received this from my mail!!
I was very impressed that they actually did look into this matter and sent the leather tags to me! I couldn’t be happier with their customer service!

CD86AFAE-CBD8-4CF1-95F4-C59746BAD129.jpeg
 
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#5,362
Amka said:
That happened to my order as well. Recently I ordered two petit H items and they were packed in a box wrapped in the normal Hermes ribbon (no petit H ribbon, and no small leather tag on the ribbon). I have had similar packaging experiences before so I know it is always a hit or miss in this regard, but this time I was curious what would happen if I contact the customer service to address the issue.

So, I called.

The lady on the phone was very nice and she told me that the package should be sent exactly the same as how it was when it arrived from France. Therefore, if there is any part that is missing, it would need to be replaced, and the replacement will be sent to me in a separate mail. She said she will investigate the issue and send me an email once she found more information.

After two weeks and still not having received any emails from the rep, I believed the case to be “lost” and gave up on any further progress regarding the issue. I didn’t really expect much to happen in the first place, so I didn’t really care too much.

BUT three weeks later, much to my surprise, I received this from my mail!!
I was very impressed that they actually did look into this matter and sent the leather tags to me! I couldn’t be happier with their customer service!

View attachment 4070419
Click to expand...

Hermes can be very slow to respond as we all have seen even with our special orders!
The sea horse & the sea turtle are really nice
 
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#5,363
Amka said:
That happened to my order as well. Recently I ordered two petit H items and they were packed in a box wrapped in the normal Hermes ribbon (no petit H ribbon, and no small leather tag on the ribbon). I have had similar packaging experiences before so I know it is always a hit or miss in this regard, but this time I was curious what would happen if I contact the customer service to address the issue.

So, I called.

The lady on the phone was very nice and she told me that the package should be sent exactly the same as how it was when it arrived from France. Therefore, if there is any part that is missing, it would need to be replaced, and the replacement will be sent to me in a separate mail. She said she will investigate the issue and send me an email once she found more information.

After two weeks and still not having received any emails from the rep, I believed the case to be “lost” and gave up on any further progress regarding the issue. I didn’t really expect much to happen in the first place, so I didn’t really care too much.

BUT three weeks later, much to my surprise, I received this from my mail!!
I was very impressed that they actually did look into this matter and sent the leather tags to me! I couldn’t be happier with their customer service!

View attachment 4070419
Click to expand...
Thanks for the info! I honestly had no idea that it was different as it was my first Petit H purchase.

I've inquired with customer service previously and found the service to be exemplary as well.
 
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#5,364
Amka said:
That happened to my order as well. Recently I ordered two petit H items and they were packed in a box wrapped in the normal Hermes ribbon (no petit H ribbon, and no small leather tag on the ribbon). I have had similar packaging experiences before so I know it is always a hit or miss in this regard, but this time I was curious what would happen if I contact the customer service to address the issue.

So, I called.

The lady on the phone was very nice and she told me that the package should be sent exactly the same as how it was when it arrived from France. Therefore, if there is any part that is missing, it would need to be replaced, and the replacement will be sent to me in a separate mail. She said she will investigate the issue and send me an email once she found more information.

After two weeks and still not having received any emails from the rep, I believed the case to be “lost” and gave up on any further progress regarding the issue. I didn’t really expect much to happen in the first place, so I didn’t really care too much.

BUT three weeks later, much to my surprise, I received this from my mail!!
I was very impressed that they actually did look into this matter and sent the leather tags to me! I couldn’t be happier with their customer service!

View attachment 4070419
Click to expand...
The same thing had happened to me. I had received some petit H orders without the leather tags or petit H ribbon so I called the CS and was told they ran out of the leather tags?? I asked if they could send me some once they got the leather tags and she said she would try. I received the leather tags few weeks later as well.
 
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#5,366
Petit H will be traveling to Hong Kong later in the year (November 23 - December 15). Cross posting from @Prinipessa post.
thumbnail-1-jpg.4130917
 
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