Hermès Palo Alto

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#421
MotoChiq said:
I hope they take feedback seriously and make changes. I've had the same experience as you multiple times since it's opening. I've had to wait 20-30 mins for help even at non busy times. I hope it's just a staffing issue since the location is new.
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Interesting to hear - and disappointing you experienced this multiple times. How is it typically supposed to work? I've only been in a couple of Hermes retail stores before, and they were not very busy, so I could easily get my questions answered. It seems like even a sign-up sheet, though old-fashioned, would help solve matters!
 
#422
GoStanford said:
Interesting to hear - and disappointing you experienced this multiple times. How is it typically supposed to work? I've only been in a couple of Hermes retail stores before, and they were not very busy, so I could easily get my questions answered. It seems like even a sign-up sheet, though old-fashioned, would help solve matters!
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In most of my experiences at other Boutiques, usually security asks whether or not you have been helped and they let the SAs know through the 2 way radio (you can see that all the SAs and security have headsets). I agree that a sign up sheet would work. They could also do the list system where they text you when an SA is available.
 
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#423
Sorry to hear about your sub-par experiences @GoStanford. :sad: I do hope they make it right for you the next time you go in. I encourage you and @MotoChiq try again as I think new stores sometimes have to find their way and work out the staffing/training glitches...to find their groove if you will. The handful of times I have gone to the store (mostly weekdays at varied times) I have been attended to quickly and received great service, so hoping the best for you and others as well.
 
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#425
GoStanford said:
Just an update that the store manager at Palo Alto said they will be attending two more SAs within the month to help alleviate the long waiting times. I think that's a nice step in the right direction, and also good that they have a lot of customers coming in.
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That’s good to hear. I think Palo Alto has the potential to be a great little location for H. I know I’ll be back when I come home for the holidays! Thanks for keeping us posted.
 
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#428
ipodgirl said:
I have a B30 from Palo Alto from early June.

View attachment 4202213
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She’s gorgeous! That’s the perfect color and great twilly choice too.

Do you have any tips on what I should do to get offered besides the usual? What kind of items do you think I should buy? I was already thinking of a ready to wear jacket ($870) and maybe two of their shoes ($1100 each) plus some twillies. How long did you wait?
 
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