1. I asked someone I knew for an introduction and I cross referenced it in my own way. At the same time, I had also gone to the store and met a manager of my prospective SA’s department and the manager of another department. They both knew my old SA from many years ago. They felt that the new one projected the same kind of laid back, easy attitude. I also knew a VCA assistant manager who had worked at H who knew the prospective SA and said that we would get along well. I also met with the SA to discuss what I wanted (not bags, bc I have quite a bit already).
2. Bc of the various connections, the appt happened almost immediately. I get along with SAs in general, but every SA I have ever had tends to really like my DH. So many times, my SA will return DH’s texts faster than mine. My DH shops almost more than I do; his taste is much more refined; and, he pays attention to quality and detail. SAs pick up on that very quickly. I don’t mind bc my favorite purchases tend to be ones that DH, our SA of choice, and I unanimously agree upon. The fact that SAs respond faster to Dh has its advantages. But, I also learned to relax and not worry if my text isn’t returned.
3. We established that rhythm immediately. I do not shop without such rapport. I hate wishlists, looking through H.com, and looking at the little photos in look books and runway. I want my SA to really understand my likes and dislikes, so that he can show me things that he thinks I will like. I’ve shopped enough over the decades that I can communicate my style and my taste very quickly by what I wear and how I react to things, not just what I say. I can also speed the process by simply showing my SA pics of favorite outfits and things that I already own. This routine almost takes more time to type than to do. I can have a productive discussion in 15 minutes and some interesting things to consider purchasing within 45.
4. I should note that I am not driven by individual product. That is to say, when or if my SAs leave a brand, I tend to do so too. It’s because if I develop a relationship with a SA, it is bc I value the SAs ability to curate my style more than the brand’s merchandise. And, the SA really knows that if he recommends something or if he truly dislikes something, I will certainly listen to his point of view. It helps that I have a number of bags and things already.
Go at a pace that suits both of you. Don’t be afraid to ask questions; Express a point of view; and refuse things that aren’t right (so long as you are reasonable and communicate clearly). Be considerate of the SAs time and efficient in the use of your own, and your SA will be pleased to grow the relationship.
Last edited:
