I agree that SH was not what I was hoping it to be. Long time H client with extensive purchase history over 7 years and multiple QBs in my collection. Unfortunately, my SA left my "home store", and it forced me to shop locally. Had a decent first interaction with a new SA. Purchased about $2k worth of merch, and was even asked my wishlist, but since then, my new SA is practically unresponsive or never working?
I know H is very generous with vacation time, but I don't like feeling like I need to play the game again starting at zero. I actually entered the store once and asked if my SA was working. A tall male behind the register told me no. I asked when she would be working again, he sighed huffily and told me "I don't know her schedule". (In the past, Hermes always had a list of who was working when). He was next to a short woman, and he told her "She doesn't get it" (meaning me). I am very respectful, but this haughty and diva behavior by this male SA is ridiculous. Is this the new "norm" at Hermes?
Actually, I DO get it. My money walks with me.