Hermes.com ISSUES & SOLUTIONS

#3,320
Please keep your mind and posts on the topic of this thread - hermes.com only.

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#5,701
Has anyone experienced receiving a Confirmation number and then received a cancellation email after a day or two? I ordered an Evelyn and it was too good to be true that I received a confirmation number. I didnt even use Apple Pay, I had to manually enter my credit card number and yet the order went through.
 
#5,702
Yokies said:
This is from my personal experience from last week. I just happened to put a picotin micro in my cart and tried to checkout but same issue with you out of stock. Then I decided to try Apple Pay instead and refreshed a few times and it went through with Apple Pay. I was skeptical that I would even get the item because it said out of stock but it went through and I received the item. From now on I’m using Apple pay for payment because of the resellers etc. Its frustrating and hard to get items online.
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Great suggestion @Yokies thx, will try with Apple pay next time!
 
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#5,703
jeune_fille said:
Has anyone experienced receiving a Confirmation number and then received a cancellation email after a day or two? I ordered an Evelyn and it was too good to be true that I received a confirmation number. I didnt even use Apple Pay, I had to manually enter my credit card number and yet the order went through.
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Yup. This happened to me last month. Ordered a pair of boots. Got a confirmation number, then 12 hours later it was cancelled:crybaby:
 
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#5,714
I’m wondering what happens if a bag stays in the cart does that mean its reserved? I tried today to add bag to my cart just to test and it stayed there long time but I didn’t proceed to payment since its not the bag i wanted. I canceled it from my cart after a while
 
#5,715
sara107 said:
I’m wondering what happens if a bag stays in the cart does that mean its reserved? I tried today to add bag to my cart just to test and it stayed there long time but I didn’t proceed to payment since its not the bag i wanted. I canceled it from my cart after a while
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No it’s not reserved if it’s in your cart because a number of members have reported getting part way through the checkout process only to be told item is not available. So if someone else has the same item in their cart but is faster than you to payment, they will get the item and you will not be able to finish your checkout since the item is no longer available at that point.
 
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