Hermes.com ISSUES & SOLUTIONS

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#3,320
Please keep your mind and posts on the topic of this thread - hermes.com only.

Please use the ignore function if a member's posts grate on you, or report if they offend which breaks our rules. You do not have to deal with rude or inflammatory comments yourself.

No buying, selling or soliciting is allowed on the forum

TPF welcomes members from all over the world, some of those are fashion and media professionals but they are NOT permitted to use tPF to promote their businesses, services or products within their posts. Use sigs only.

Please post web finds (including h.com's) here: Post Ebay/Web Hermes Finds

Happy online shopping
 
  • Like
  • Thanks
Reactions: Crapples, xspark, RaspberryJam and 9 others
#1,233
Baebae807 said:
So I bought an Evelyne 16 Amazone bag on Thursdays. It is "in preparation " stage. I was wondering from previous experience, will there be a possibility of it being cancelled?
Click to expand...
Yes. In my experience... unfortunately with hot items that sit pending,, they will be cancelled... happened to me 2 weeks ago with rodeos... =(
One was shipped same day, the other sat pending in prep, got cancelled next biz day.
BUT, I could be wrong in ur case. Fingers crossed for u.
 
  • Like
Reactions: lastnametea
#1,234
Israeli_Flava said:
Yes. In my experience... unfortunately with hot items that sit pending,, they will be cancelled... happened to me 2 weeks ago with rodeos... =(
One was shipped same day, the other sat pending in prep, got cancelled next biz day.
BUT, I could be wrong in ur case. Fingers crossed for u.
Click to expand...

They authorized the payment on my credit card however, the transaction is still pending. :sad::sad::sad: I was so excited when I refreshed and it was there. I quickly add cart and checked out:biggrin::biggrin:. Literally made my day on Thursday but now I am extra sad if it gets cancel.
 
  • Like
Reactions: lastnametea
#1,235
Baebae807 said:
They authorized the payment on my credit card however, the transaction is still pending. :sad::sad::sad: I was so excited when I refreshed and it was there. I quickly add cart and checked out:biggrin::biggrin:. Literally made my day on Thursday but now I am extra sad if it gets cancel.
Click to expand...
yes the authorized mine too.
sometimes the website can't keep pace with all the rush transactions so they don't have stock to fulfill the order once they sort them to ship. This happened to one of my rodeos.... the note in the email stated they ran out of stock =(
But let's keep hope alive!!!!
 
  • Like
Reactions: Baebae807
#1,236
Baebae807 said:
So I bought an Evelyne 16 Amazone bag on Thursdays. It is "in preparation " stage. I was wondering from previous experience, will there be a possibility of it being cancelled?
Click to expand...
Depending on where you are in the world remember these items ship from France, if you’re not based in Europe and placed the order on Thursday afternoon it could have already passed the cut off point for that business day. I don’t recall receiving a shipping notification on a Saturday so if you count Friday as the first business day you’ll probably get a shipping notification on Monday. I’ve ordered from the website several times as usually I get my notification around 4pm GMT. Sometimes they send the notification within the hour of placing the order but if you click the tracking it’s just where they have booked the collection with FedEx and when the item is actually shipped you get another notification. HTH.
 
  • Like
Reactions: Baebae807
#1,237
JA_UK said:
Depending on where you are in the world remember these items ship from France, if you’re not based in Europe and placed the order on Thursday afternoon it could have already passed the cut off point for that business day. I don’t recall receiving a shipping notification on a Saturday so if you count Friday as the first business day you’ll probably get a shipping notification on Monday. I’ve ordered from the website several times as usually I get my notification around 4pm GMT. Sometimes they send the notification within the hour of placing the order but if you click the tracking it’s just where they have booked the collection with FedEx and when the item is actually shipped you get another notification. HTH.
Click to expand...
Ermmmm, they don’t ship from France to the rest of the world, surely?
If this is the case, then why does the stock/availability differ so much between the different sites...? :confused1:
 
#1,238
TammyPrincess77 said:
Ermmmm, they don’t ship from France to the rest of the world, surely?
If this is the case, then why does the stock/availability differ so much between the different sites...? :confused1:
Click to expand...
Depending on what is ordered some items will ship from France hence the different lead times on shipping. The stock is allocated to different areas, the whole of Europe with the exception of France has the same stock on their respective websites but I can order from any of these sites including the French site. I once wanted to order something from the US and have it delivered to a store for my friend to pick up ahead of me coming to visit her and I called CS to find out if the item was actually in stock to send to the store and was told they had to confirm as it would be shipped from France :confused1:
 
  • Like
Reactions: tina_catsandscarves
#1,239
Baebae807 said:
So I bought an Evelyne 16 Amazone bag on Thursdays. It is "in preparation " stage. I was wondering from previous experience, will there be a possibility of it being cancelled?
Click to expand...
Just to add further to what I posted, I’ve just had a look on the french website and there’s this message:

En raison d'un nombre important de commandes, nous vous informons que les délais de livraison sont allongés de 2 jours ouvrés. Nous vous prions de nous excuser pour la gêne occasionnée.
Notre Service Clients se tient à votre disposition pour tout renseignement au 01 40 17 47 00 du lundi au samedi de 10h à 19h.

Due to a large number of orders, we inform you that delivery times are extended by 2 working days. We apologize for the inconvenience.
Our Customer Service is at your disposal for any information on 01 40 17 47 00 from Monday to Saturday from 10h to 19h.

So hopefully your order will go through on Monday :smile:
 
  • Like
Reactions: luzdetaiwan and Baebae807
#1,240
JA_UK said:
Just to add further to what I posted, I’ve just had a look on the french website and there’s this message:

En raison d'un nombre important de commandes, nous vous informons que les délais de livraison sont allongés de 2 jours ouvrés. Nous vous prions de nous excuser pour la gêne occasionnée.
Notre Service Clients se tient à votre disposition pour tout renseignement au 01 40 17 47 00 du lundi au samedi de 10h à 19h.

Due to a large number of orders, we inform you that delivery times are extended by 2 working days. We apologize for the inconvenience.
Our Customer Service is at your disposal for any information on 01 40 17 47 00 from Monday to Saturday from 10h to 19h.

So hopefully your order will go through on Monday :smile:
Click to expand...

Still "in preparation" and they havent processed the transaction on my credit card. I think it will be cancel :sad:.
 
#1,241
I have a question regarding online purchases. I am new to Hermes. Have only purchased a few scarves. All of
my previous purchases have been in the boutiques (during travel).

We have a new Hermes boutique that opened last year. It is at least a two hour drive each way. I am wanting
to purchase a throw. I love the whole “trappings” that go into a purchase. Love my LV and Chanel boxes.

When you purchase online, do the items come with the nice orange box? I know it will not have a shopping bag, but hoping the throw will come with a box.

Wondering if it is worth the trip just for the wrapping
 
#1,242
SouthTampa said:
I have a question regarding online purchases. I am new to Hermes. Have only purchased a few scarves. All of
my previous purchases have been in the boutiques (during travel).

We have a new Hermes boutique that opened last year. It is at least a two hour drive each way. I am wanting
to purchase a throw. I love the whole “trappings” that go into a purchase. Love my LV and Chanel boxes.

When you purchase online, do the items come with the nice orange box? I know it will not have a shopping bag, but hoping the throw will come with a box.

Wondering if it is worth the trip just for the wrapping
Click to expand...

Online purchases will also come in orange boxes :)
 
  • Like
Reactions: SouthTampa
#1,244
Can’t tell exactly from US website, but I was going to order a 45 scarf. It appears as of 3/20 stores AND distribution centers will be closed, so likely nothing will ship for awhile. Can’t tell if we order a scarf (or anything) between now and Friday is it will ship this week. any intel? Wasn’t sure where to post, it is one of Hermes Sellier pocket squares from this season.
 
#1,245
DrTr said:
Can’t tell exactly from US website, but I was going to order a 45 scarf. It appears as of 3/20 stores AND distribution centers will be closed, so likely nothing will ship for awhile. Can’t tell if we order a scarf (or anything) between now and Friday is it will ship this week. any intel? Wasn’t sure where to post, it is one of Hermes Sellier pocket squares from this season.
Click to expand...
It is likely that your item will ship. Per the online announcement, it is orders placed after 2:00pm on Friday that will be held until the distribution center reopens.
 
  • Like
Reactions: DrTr
You must log in or register to reply here.
Top