Disappointing story ahead about a black 2002-20 bag and H.com.
A while ago I purchased a black evergrain 2002 wallet from the H website. It arrived in perfect condition: uniform black leather without scratches and very easy to open and close.
Recently I wanted to add a big sis to little sis, so I purchased a black evergrain 2002-20 bag from the H website. The next day it arrived. I immediately noticed on the flap 3 scratches only visible when the light reflected on the leather, they were clearly man-made scratches and not a natural variation of the leather. I also noticed that the back leather part and the leather part with the closure attached was different from the flap leather. The flap leather was perfect, the other 2 parts were more irregular in color, call it something like veining like pattern. Also the paper around the bag had a hole in it and the interior zipper was halfway open. So probably a used bag? I shipped it back for an exchange.
The second bag arrived. The leather was perfect, the leather was uniform and the color was a deeper black than the previous one. It looked like a brand-new bag. But then I tried to open/close it and it was a major struggle. Also when the bag was closed the flap wasn’t convex like it should be but concave. There was clearly some tension on the flap when closed that shouldn’t be there. On closer inspection it seemed that a little plastic part on the end of the flap was protruding and probably the cause of the concave shape and the great difficulty opening and closing the bag. I called the online customer service, they were sorry and suggested another exchange.
The third bag arrived. Because I didn’t have much faith anymore in receiving a perfect bag and a bit wary that maybe I would be accused of mistreating the bag I filmed the opening of the package. And again, just like the first bag this bag also had some man-made scratched when the light reflected on the leather and also the closure wasn’t easy to open/close. There was a small square dent on top of the bag. Again called the online customer service and they wanted to see the video I made. She would call me back at 5 pm, but at 6 pm nobody from H.com had tried to call me, no missed calls so I called back. She said she had called several times, but I don’t think that’s correct. She blamed the courier for the scratches, but I don’t think that’s the real cause because the package was very well packed, there wasn’t anything that could have scratched the leather. I suggested a store credit of 200 euro for all the hassle I went through., the price of the bag had gone up with 200 euros, but she didn’t want to compensate me in any way. I was happy I purchased a perfect 2002 wallet earlier and therefore knew how a new bag should like and could compare, also the second bag had perfect non-scratched leather. Otherwise I would have questioned myself I think. I know I myself will probably will be the cause of scratches when using the bag, but those will be my scratches and not someone elses. I still very much like the bag and will therefore look in store for the perfect bag, well if a perfect one exists.
Below are some images of the third bag with the flaws. Imagine it twice as bad in real life compared to the pics. The camera doesn’t pic up the flaws as good as the eye.
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