Hermes.com ISSUES & SOLUTIONS

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#3,320
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#4,220
FreddieMac said:
Porc has been in circulation again for the last 3 or 4 years again - Calvi, Bastia, B25, Sac A Depeche's Light and other bag styles too.
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That may be true, but I was basically a hermit from March of 2020 until only recently. :P

This is the first time I've seen a SLG in porc on H.com in all of my stalkings. Glad to see it's back in circulation again.
 
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#4,222
anyone who struggled to complete the payment : i’ve been having this issue of ‘check the payment detail’. I know that this is not a bank issue, and I saw some other posts that required a few days waiting. I now waited about a full month(!) and still have the same issue and customer service was absolutely not helpful, just giving me generic answers that do not help (tried several times…). Can someone with similar experiences give me any advice what to do please? I now live far from boutique and I’m keep missing out on my luck to purchase
 
#4,223
j_kay said:
anyone who struggled to complete the payment : i’ve been having this issue of ‘check the payment detail’. I know that this is not a bank issue, and I saw some other posts that required a few days waiting. I now waited about a full month(!) and still have the same issue and customer service was absolutely not helpful, just giving me generic answers that do not help (tried several times…). Can someone with similar experiences give me any advice what to do please? I now live far from boutique and I’m keep missing out on my luck to purchase
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I have the exact same issue. Hermes says it’s the bank and the bank says Hermes. I still can’t order. Customer service has not been helpful. I gave up.
 
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#4,224
j_kay said:
anyone who struggled to complete the payment : i’ve been having this issue of ‘check the payment detail’. I know that this is not a bank issue, and I saw some other posts that required a few days waiting. I now waited about a full month(!) and still have the same issue and customer service was absolutely not helpful, just giving me generic answers that do not help (tried several times…). Can someone with similar experiences give me any advice what to do please? I now live far from boutique and I’m keep missing out on my luck to purchase
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Have you tried using PayPal? This should bypass the error from the credit card info.
 
#4,225
pigleto972001 said:
I have the exact same issue. Hermes says it’s the bank and the bank says Hermes. I still can’t order. Customer service has not been helpful. I gave up.
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Thanks for chiming in. This is very upsetting and it's sad to find out that it's happening not just to me and they are not fixing this issue... Wonder I also have to give up :( Do you just shop at boutiques then?

waterlily112 said:
Have you tried using PayPal? This should bypass the error from the credit card info.
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Thanks for the suggestion! I tried clicking paypal and the system "crashes" while redirecting. So it's really the website somehow blocking my account / card / address info and I've never abused on buying the same thing multiple times, etc. It's also happening to one of my friends who has been very regular customer both online and offline, all of the sudden. Customer service says random different things each time and it's so not helpful :(
 
#4,226
j_kay said:
Thanks for chiming in. This is very upsetting and it's sad to find out that it's happening not just to me and they are not fixing this issue... Wonder I also have to give up :sad: Do you just shop at boutiques then?



Thanks for the suggestion! I tried clicking paypal and the system "crashes" while redirecting. So it's really the website somehow blocking my account / card / address info and I've never abused on buying the same thing multiple times, etc. It's also happening to one of my friends who has been very regular customer both online and offline, all of the sudden. Customer service says random different things each time and it's so not helpful :sad:
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I remember having similar issues with another website, every time I tried to log in to check out I would get some funky error messages or the website literally crashes but I somehow can still log in just fine on my phone and iPad. I've noticed it's probably from the autofill data that caused the error so after I cleared all caches/cookies from my browser it resolved the issue. Maybe give it a try too? So far I haven't had issue placing order on H's US website.
 
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