Maybe I missed something, but did OP ever contact H about this mix up? Has there been any resolution or only assumption that this S stamped scarf could not be returned for refund?
Hermes became unfair, deceptive, and fraudulent business
- Thread starter think96
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Who here is telling you to be quiet?
If you don't like doing business with big corporations you have a choice.. don't support them
compounded time after time with your experiences that you feel are disrespectful to you. You are
emotionally connected to your experiences
Shopping is a pleasure & when it ceases to be exactly that one has options
I strongly suggest you put your words in a formal letter with your images to an executive
at Hermes, preferably the CEO. You should have an explanation. Whether this will be
to your liking remains to be seen. If you don't share your thoughts how is H to know
what happened so they can due their own due diligence.
You were not personally targeted. This was an inventory & human error & just too many to your liking
Did you ask Hermes to pick up your package?
The very few occasions I had to return an item to H.com, it was all arranged & Fedex was at
my front door within a day or so..
For what it's worth, I don't think these are scarves that have been languishing in some store room or warehouse somewhere for two years. They have restocked some of the 2019 scarves and shawls (presumably due to the pandemic's interruption in production), and I have ordered three items that were restocked. Jardin de Leila, Acte III and C'est La Fete. All have been in perfect condition.
I wonder also if someone purchased the scarf on sale then saw it was reissued and repurchased it and returned the sale scarf as if it were the new one. Someone in the warehouse did a quick inspection, thought it looked fine, missed the S and put it back as sellable.
A bit complicated but I just do not understand how that scarf ended up back in regular stream otherwise.
A bit complicated but I just do not understand how that scarf ended up back in regular stream otherwise.
I agree. I found that very suspicious.
Just received the rest of the initial order (all three scarfs (first one was posted when thread was started) were ordered at the same time but came with delay in a mail). So this is one more proof of degraded business that became a norm.
As you can see two (2) scarfs are from a SALE with S stamp on a care tag. So I got three (3) scarfs from Hermes online stamped with SALE as new for a full retail price. Three scarfs! This is from a company that never ever had sale online as a common practice as many retails do. Also, the S stamp is different form first one. The S letter is smaller; hence a sale batch is different.
Look at orange boxes. Both have 90cm scarfs in it, but one box was not made for 90cm but for 70cm scarf instead. No big deal, just put it in anyhow, right? But this is not a sale item, it was purchased for a full whooping $530 US from a ‘luxury brand”. It will be OK if it was on a sale like other retail does.
Yes, of course, I did contact Hermes about the first scarf with S stamp (first one was posted in first post). Response was that Hermes is urgently looking into this issue and will reply me back. I still waiting for reply for a week now. Yes, I can ship it back, but I love jacquard old silk. And I love art created by independent artists who printed scarf at Hermes.
Contact Hermes CEO? Do you have his contact? I do not, send it to me if you have one. Apparently, this is not available for ordinary customers. Even I am not able to contact Hermes Paris headquarter.
Brides de Gala Quadri Tattoo scarf 90
Brandebourgs Tattoo scarf 90
As you can see two (2) scarfs are from a SALE with S stamp on a care tag. So I got three (3) scarfs from Hermes online stamped with SALE as new for a full retail price. Three scarfs! This is from a company that never ever had sale online as a common practice as many retails do. Also, the S stamp is different form first one. The S letter is smaller; hence a sale batch is different.
Look at orange boxes. Both have 90cm scarfs in it, but one box was not made for 90cm but for 70cm scarf instead. No big deal, just put it in anyhow, right? But this is not a sale item, it was purchased for a full whooping $530 US from a ‘luxury brand”. It will be OK if it was on a sale like other retail does.
Yes, of course, I did contact Hermes about the first scarf with S stamp (first one was posted in first post). Response was that Hermes is urgently looking into this issue and will reply me back. I still waiting for reply for a week now. Yes, I can ship it back, but I love jacquard old silk. And I love art created by independent artists who printed scarf at Hermes.
Contact Hermes CEO? Do you have his contact? I do not, send it to me if you have one. Apparently, this is not available for ordinary customers. Even I am not able to contact Hermes Paris headquarter.
Brides de Gala Quadri Tattoo scarf 90
Brandebourgs Tattoo scarf 90
It almost seems as if you have been connected to a site purporting to be Hermes
and looking like Hermes in every way
but is, in fact, fake
and looking like Hermes in every way
but is, in fact, fake
Ha ha. Fact is I bought it from a real Hermes US website where scarfs are still available despite Hermes knows that scarf has a sale stamp.
Silk scarfs Hermes
Just send it back. Why all this drama? Send it back and complain. If you want to keep the scarf, ask for the sale price. This is a lot of dramatic over a scarf. If you want it that badly keep it at full price and if you don't ask for a fresh unmarked one, to keep these at a sale price or send it back.
As a scarf collector (which I’ve only recently admitted to myself after many years of buying & never selling), I would be quite unhappy with sale scarves being sent via h.com. I might not have used the adjectives in your thread title, but I definitely understand your frustration. I would call h and escalate this issue since it’s happening more than once with your orders. I have had many orders at h.com over the years, and have never had something like this happen. I get it.
I don't think anyone is trying to silence you. Just suggesting more careful word choice.
It doesn't seem surprising that both sale inventory and "new" inventory are kept at the Hermès warehouse in New Jersey (which is in Dayton, and happens to be next to the company that made the window shades for my last home, so I have actually walked past it - nope, didn't try to peek in). It does seem surprising that one buyer is getting sale scarves, and only sale scarves.
Maybe it has happened/will happen to others and we will hear about it, just as with the skunk bag issue.
Either way, again, it's super sloppy, but there are two answers (dependent on whether OP wants to keep the scarves:
1) Return
2) Keep working with Hermes customer service and get the sale price. If it doesn't work out, return. If it takes more than 30 days just handle it through CC company.
There's lots else to freak out about these days beyond badly run ecommerce
Maybe it has happened/will happen to others and we will hear about it, just as with the skunk bag issue.
Either way, again, it's super sloppy, but there are two answers (dependent on whether OP wants to keep the scarves:
1) Return
2) Keep working with Hermes customer service and get the sale price. If it doesn't work out, return. If it takes more than 30 days just handle it through CC company.
There's lots else to freak out about these days beyond badly run ecommerce
I would like to know what OP is comparing this to. I have been shopping at Hermes since 1998 and I have only seen ”service, quality, and attitude to customers” get better and better.
Gone are the days when my request for a black CDC (used to be a big deal) goes on the eternal waitlist. The only snooty SA I know of is the same exact snooty SA who I found intimidating over 20 years ago (she’s still there! And that literally is her personality, so it is what it is). Everyone else at my boutiques is consistently friendly and helpful.
Of course OP shouldn’t be paying full price for sale scarves. Obviously it’s a mistake. But that is neither a quality nor an attitude issue. It is a service error, which cannot be corrected unless the website is notified.
I recently had an issue which I havent posted about - it had to do with a boutique my husband shopped at when he was away, so I am not even a customer there. Once I called the boutique and told them what happened, they worked quickly to rectify the situation.
Of course things happen, but it’s how they handle these matters that shows how they are about customer service.
I would also like to know whether anyone else has received a sale scarf from the website.
I mean…we’ve had some, shall we say, interesting threads and members here over the years.
I happened to order a past season scarf, received just a few days ago stamped with an S. I never would have looked if it hadn’t been for this thread. It’s already in transit back to H.
The scarf otherwise looked flawless. I would have kept it if they offered a discount. I didn’t ask though so back it went.
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